ShepHyken

NOVEMBER 20, 2020

By coaching to handle every situation amazingly well, you can improve reputation and get more sales/. Consider having on-site training workshops by customer service experts. The workshops are customized to meet the unique needs of your employees. Only by delivering amazing customer service.

Customer Service 378

Customer Service Chatbots Education Feedback 378

ShepHyken

OCTOBER 10, 2023

The title of this article may sound like a lesson in sales, but it’s much bigger than that. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. It’s about the entire customer experience. Connect with Shep on LinkedIn.

Customer Experience 392

Customer Experience Customer Service Sales 392

ShepHyken

SEPTEMBER 17, 2024

When we decide who someone is based on their appearance or a first impression, we risk not only a potential sale but also a longer relationship that could have been built. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 373

Customer Service Sales Customer Experience Personalization 373

ShepHyken

DECEMBER 6, 2023

The best people in customer service, sales, or any frontline customer-facing job avoid escalating a confrontation to the level of a dispute. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 392

Customer Service Sales Customer Experience 392

ShepHyken

FEBRUARY 20, 2024

I recently wrote an article that included 14 customer service and CX metrics that CX leaders should consider, and today, I’m going to cover three of them that anyone who has any interaction with a customer, whether in sales, support or just might happen to answer a customer’s call, should pay attention to. Connect with Shep on LinkedIn.

Metrics 399

Metrics Customer Service Consulting Consulting 399

ShepHyken

AUGUST 29, 2023

And guess what happens when they practice helpful behavior versus typical sales behavior? They make the sale. In these examples, the salespeople cared as much – maybe more – about me than the sale. And by the way, selling with service is a great sales strategy! Trust was created. Connect with Shep on LinkedIn.

Sales 318

Sales Customer Service Customer Support Customer Experience 318

ShepHyken

JANUARY 16, 2024

They should be looking for the experiences their customers receive during peak hours or in the middle of the night, what a sales call is like compared to a customer service call, and more. Finally, leaders should spend time on the front line, either shadowing (listening in) on customer support calls or taking the calls themselves.

Customer Service 378

Customer Service Customer centricity Surveys Customer Support 378

ShepHyken

MAY 16, 2023

The buying cycle for a customer typically includes a little research, talking to a salesperson, making the purchase, and whatever happens after the sale. This can include follow-up from the salesperson, dealing with customer service for a problem, or any interaction you have with the company or brand after the sale is made.

Customer Service 307

Customer Service Advertising Sales Marketing 307

ShepHyken

JANUARY 22, 2020

I’ve learned a lot over the years by attending his workshops and coaching sessions. What type gets more sales? That quote comes from Dan Sullivan, founder and president of the Strategic Coach program. If you’ve been following my work, you’ll probably recognize his name. Who would you rather be around or work with?

Coaching 375

Coaching Personalization Sales Customer Service 375

Beyond Philosophy

NOVEMBER 16, 2023

Before we get into that, let’s remember a foundational element of success in marketing and sales tactics: before you plan and execute, think about what you want to get out of it. Colin has conducted numerous educational workshops to inspire and motivate your team. I would then get a cut of all the pens sold via that link.

Sales 195

Sales Education Advertising Marketing 195

ShepHyken

SEPTEMBER 7, 2023

Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Emphasize the importance of collecting and acting on feedback , as well as sharing results with product, sales, and marketing teams. Partnering with your sales team here can help.

B2C 353

B2C Customer centricity Feedback Upselling 353

CSM Magazine

DECEMBER 2, 2024

a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor.

Sales 52

Sales CRM Consulting Consulting 52

ShepHyken

JANUARY 30, 2024

Traditionally, that is marketing and sales. Typically, companies spend a lot of money training salespeople, which often falls under the sales budget, not the training budget. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Marketing 260

Marketing Customer Service Sales Customer Experience 260

ShepHyken

APRIL 25, 2023

One day he asked a Frito-Lay salesperson if he could spend a day and learn about the sales process. Montanez became an executive and worked his way up to VP of multicultural sales for PepsiCo America, the holding company for Frito-Lay. The C orporate Fairytale The CEO smiled at Montañez and said, “Put the mop away.

Sales 273

Sales Customer Service Marketing Personalization 273

ShepHyken

JULY 30, 2024

It’s almost as if they have a sales-prevention department. Shep Side: Customers love companies that are easy to do business with. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 232

Customer Service Sales Customer Support Customer Experience 232

ShepHyken

JUNE 6, 2023

It might lead to business or sales, but if not, that’s okay too! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Advertising 238

Advertising Customer Service Customer Experience Sales 238

CrazyCall

APRIL 9, 2019

There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Tiffani Bova. Tiffani Bova.

Sales 133

Sales Consulting Consulting Coaching 133

Cincom

FEBRUARY 21, 2025

Speed, accuracy, and the ability to meet customer demands efficiently are the pillars of success for the sales team. Configure, Price, and Quote (CPQ) software plays a vital role in automating product configuration, pricing, and quote generation helping sales teams to easily handle complex pricing scenarios.

Sales 40

Sales Gamification Finance Best practices 40

ShepHyken

AUGUST 25, 2024

Sales and Service: Selling Doesn’t Stop at the Sale by SmallBizClub (SmallBizClub) In many businesses, sales and service are viewed as two distinct functions: sales is seen as the starting point, where the initial transaction occurs, and service kicks in post-sale to address customer needs and ongoing issues.

Customer Service 220

Customer Service Customer centricity Chatbots Self service 220

Integrity Solutions

OCTOBER 6, 2020

Do they have some special sales skills that others don’t? If your sales force is somewhat normal, just 20% are high performers. After all, you have all these loyal, honest, conscientious, good people on your sales team. They watch all the videos on the latest sales techniques. Why Sales Skills Aren’t the Whole Story.

Sales 85

Sales Education Marketing Coaching 85

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

ShepHyken

MARCH 31, 2024

A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Government 226

Government Customer Service B2B B2C 226

ShepHyken

SEPTEMBER 7, 2022

In our customer service workshops , we do an exercise in which we ask participants what their favorite companies are to do business with and why. Lynn Skupien, senior sales rep, signed it and included her direct phone number and email. . We almost always get Amazon as an answer. One of its success traits is communication.

B2C 196

B2C B2B Personalization Sales 196

AWS Machine Learning

OCTOBER 24, 2024

After it’s finished, you can view the outputs of the parent and nested stacks as shown in the following figures: Parent stack Nested stack Sample data You will use a publicly available dataset that AWS hosts and maintains in our own S3 bucket as a workshop for bank customers and their loans that includes customer demographic data and loan terms.

Banking 116

Banking Analytics Engineering Accountability 116

ShepHyken

MAY 19, 2024

Good reviews can increase sales, while negative reviews may dissuade a customer. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. I have added my comments about each article and would like to hear what you think too. Connect with Shep on LinkedIn.

Customer Service 220

Customer Service Government Banking Customer centricity 220

Steve DiGioia

DECEMBER 5, 2016

Whether a best-selling author, keynote speaker, top sales trainer or customer service guru they were gracious enough to share their view on this one (1) question: As an organization gets larger there is a tendency for the mindset to change from “the customer comes first” to “higher profits and lower payroll first”. Grant Cardone. Kate Nasser.

Customer centricity 264

Customer centricity Consulting Consulting Metrics 264

ShepHyken

APRIL 28, 2024

For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. 10 Ways to Nurture Customer Confidence by Katie Navarra (The Ascent) Customer confidence drives sales and supports long-lasting loyalty among customers. Connect with Shep on LinkedIn.

Customer Service 187

Customer Service Advertising B2C Big data 187

Beyond Philosophy

OCTOBER 5, 2023

Our sales tax is called the VAT, which stands for Value Added Tax. Colin has conducted numerous educational workshops to inspire and motivate your team. Everybody’s worried about raising prices so you can keep the lights on. However, customers are also sensitive to increased costs. Speak to Colin and find out more. Click here !

Airlines 379

Airlines Consulting Consulting Education 379

TeleDirect

APRIL 7, 2025

Increased Sales and Upselling Agents trained in sales techniques are more likely to identify opportunities and close deals. Lower Employee Turnover Proper training builds agent confidence and job satisfaction, leading to improved retention. Stronger Brand Reputation Positive customer interactions reinforce trust and brand loyalty.

Call Center 62

Call Center First call resolution Best practices Gamification 62

ShepHyken

MAY 13, 2024

” He wrote that Starbucks’ stores, beset by labor challenges and declining sales, need a “maniacal focus on the customer experience, through the eyes of a merchant.” Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Customer Service 196

Customer Service Customer retention Metrics Advertising 196

ShepHyken

DECEMBER 3, 2023

Loyalty is a Strategy, Not a Program by Kevin Susman (Total Retail) In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover. Often, this falls into the marketing and/or sales departments. At the heart of business growth is a marketing and sales strategy.

Customer Service 163

Customer Service Personalization Surveys Chatbots 163

ShepHyken

SEPTEMBER 10, 2023

For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. So how can you become dedicated to customer happiness and watch your sales take off? The human element is a huge part of customer happiness.

Customer Service 220

Customer Service B2C Customer retention B2B 220

ShepHyken

JULY 1, 2016

Create training programs and professional development workshops. Brooke Cade is a writer who’s committed to helping businesses and sales professionals build stronger connections with their customers. Continually ask questions that allow them to express their unique strengths and their personal goals within the company.

Brand ambassadors 215

Brand ambassadors Construction Morale Feedback 215

ShepHyken

APRIL 1, 2024

A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Government 212

Government Customer Service B2B B2C 212

Beyond Philosophy

SEPTEMBER 26, 2024

In other words, individualized content was 4,400% more effective at driving sales than general communications. He says the answers to these queries should be the foundation for segmentation, and these are the segments that see the best results for driving sales using personalization. Then, build upon that to get more value.

CRM 221

CRM Personalization Education Marketing 221

ShepHyken

FEBRUARY 1, 2019

Customer service is everyone’s job— from sales reps, finance, IT, operations, to management— and the more employees buy into it, the more they will exceed in providing higher quality service. In addition, make the training a hands-on experience; a classroom-like environment with workshops is better than one jumbled lecture-like session.

Customer centricity 238

Customer centricity CRM Finance Coaching 238