What Metrics Matter Most For An Inbound Call Center?
Quality Contact Solutions
DECEMBER 31, 1969
There are many other metrics such as Average Handle Time (AHT), Schedule Adherence, Attrition, Cost per Contact, and Average Wait Time (AWT). Kelli speaks at call center seminars around the globe to share her industry knowledge and insights with her peers. The post What Metrics Matter Most For An Inbound Call Center?
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