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Advanced call center features can help your SMB grow with the ability to manage a variety of programs, including marketing, lead generation and sales, customer service, helpdesk support, collections, surveys, and more. Learn more about specific features for Telemarketing or Collections teams.). Auto-Attendant and IVR.
ServiceLevel : The percentage of calls that are answered within a specified time. First call resolution percentages will be determined based on the type of service being provided. There are many other metrics such as Average Handle Time (AHT), ScheduleAdherence, Attrition, Cost per Contact, and Average Wait Time (AWT).
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