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They are constantly trying to find agents willing to work a few extra hours or take time off to balance servicelevels and budget constraints. By creating small work segments, agents have greater control and autonomy over their schedules, which can flatten staffing variations, improve consistency and help meet servicelevel targets.
They are constantly trying to find agents willing to work a few extra hours or take time off to balance servicelevels and budget constraints. By creating small work segments, agents have greater control and autonomy over their schedules, which can flatten staffing variations, improve consistency and help meet servicelevel targets.
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