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It does not require a physical location, but only requires an internet connection and telecommunication service. And the ability to just log in and start working without a long commute helps eliminate lateness and can increase scheduleadherence. A virtual contact center is designed to support distributed workforces.
It involves tasks such as employee hiring, training, and workforce scheduling to efficiently manage telecommunication activities like inbound and outbound calls. It is an excellent indicator to track the agent’s performance and monitor their scheduleadherence.
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