CX Global Media
JANUARY 15, 2019
When you’re referring to agent performance, that can be referenced in numerous and very different categories – attendance, absenteeism, call metrics, sales metrics, customer satisfaction metrics, schedule adherence, utilization, customer satisfaction, tickets closed, first contact resolution, and so much more.
Noble Systems
APRIL 14, 2021
And the ability to just log in and start working without a long commute helps eliminate lateness and can increase schedule adherence. Webinar-on-Demand: Work From Anywhere – The New Employee Experience. Without the noise and distractions of being surrounded by other agents and calls, agents can focus more on their own calls.
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Noble Systems
SEPTEMBER 29, 2020
Workforce Management – WFM includes robust forecasting and staffing management that let you create schedules that put the right resources in the right place at the time, and then tracks schedule adherence so you can make adjustments to meet service level goals. WEBINAR ON DEMAND: 2020 – The Year That Transformed WFM • watch.
Talkdesk
JULY 16, 2019
Determining whether or not you are meeting your business goals is simple enough, and modern contact center technology is well equipped to give you all the data you need about conversions, average handle time, customer wait time, schedule adherence and more.
Playvox
APRIL 19, 2023
Sticking to this schedule is crucial when it comes to efficient time management and providing exceptional customer service. When agents comply with their schedules, they can complete their assigned tasks on time, minimizing the chances of delays and missed deadlines.
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