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Empower them to lead workshops, mentor peers, or co-develop relevant training materials to leverage internal talent and enhance peer learning. Empower Internal Experts as Training Champions Identify top-performing agents or supervisors with specific expertise (e.g.,
ScheduleAdherence. The agent’s adherence to their timetable is indicated by this metric. Workshops & Training. Groom your agent’s mindset and motivate them by organizing frequent training sessions and workshops. You can assess the agent’s capacity for effective time management.
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