Scripts Related Topics 
CCNG
AUGUST 14, 2024
My previous experience working with outbound sales agents proved invaluable: there were scripts to be followed, and the most successful agents were always those who could read a script and carry on a conversation without sounding like a robot. The candidate was asked to read the script aloud as they would to a customer.
ShepHyken
APRIL 28, 2021
It probably wasn’t an actual script, but it was an answer she was trained to use. The post Stop Reading From The Script! It was obvious that this rep was trained to tell the customer that when the problem couldn’t be solved over the phone to make an appointment to take the car to the dealer. What could she have done for her customer?
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Calltools
NOVEMBER 13, 2024
This is where dynamic scripting comes in. It customizes call scripts in real time, ensuring every single conversation is more relevant and personal. Dynamic scripting lets you cater scripts for different customers, demographics, and campaigns. What Is Dynamic Scripting? Dynamic scripting can help with all this.
Balto
OCTOBER 22, 2024
“To Script or Not to Script” For decades, call center scripting software has been at the heart of customer service operations, helping call center agents navigate complex conversations, ensure compliance, and provide a consistent customer experience.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Scripts have been around as long as contact centers. But scripts have had a variety of issues. In some cases, legal requirements mandated that scripts be read verbatim, word for word. At the end of the day, perhaps the most important reason that scripts didn’t work was that the other party didn’t have a copy!
Callminer
JUNE 15, 2020
Follow these tips and best practices for developing effective call center scripts and using scripts to your advantage.
AWS Machine Learning
APRIL 18, 2024
Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.
Advertiser: ZoomInfo
Sell more with proven templates - Customize our winning email and script templates and add them to your workflows for more wins. Apply tested plays to your funnel - Use real-world scenarios, triggers, actions and expected results to improve your entire funnel.
Speaker: Gary Davis, SmartAction CEO
How automating a customer service call isn’t as simple as using a script from a human interaction. You’ll learn: The internal stakeholders you need to involve and engage to make your conversational AI project a successful one. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent.
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