AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 129

Scripts Best practices Engineering Accountability 129

ShepHyken

OCTOBER 27, 2021

It can seem as if you’re working off of a script, which is okay as long as the customer doesn’t get the sense that you’re working off of a script. . It’s okay, as long as you are aware and using that important phrase at the right times. Using it because you have nothing else to say can come off as insincere.

Scripts 382

Scripts Customer Service Customer Support Customer Experience 382

ShepHyken

APRIL 9, 2021

First, ditch the scripts. If you’re a new customer support rep, your organization will certainly ask you to follow a script. Reading from a script makes you sound like a robot. By no means do they want to talk to someone who’s reading a script? Now, how can you achieve that? But guess what?

Customer Service 366

Customer Service Scripts voip contact center solutions 366

ShepHyken

MARCH 26, 2021

Your audience can perfectly distinguish a real interview from an actor reading scripted answers. The hiring process involves casting the right actors, rehearsing the script, and paying for their services. After reading so many praises about honesty, it may surprise you that I’m about to talk about your video’s script.

Scripts 371

Scripts Sales Marketing Customer Service 371

ShepHyken

JUNE 17, 2019

My Comment: While I don’t believe in scripts (How can you script sincerity?), Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts by Rachael Royds. As mentioned, I’m concerned with a company that focuses on scripts.

Customer Service 284

Customer Service Scripts Feedback Call Center 284

AWS Machine Learning

OCTOBER 28, 2024

A preprocessor script is a capability of SageMaker Model Monitor to preprocess SageMaker endpoint data capture before creating metrics for model quality. However, even with a preprocessor script, you still face a mismatch in the designed behavior of SageMaker Model Monitor, which expects one inference payload per request.

Scripts 111

Scripts Metrics Engineering Analytics 111

Steve DiGioia

FEBRUARY 18, 2021

Many must recite a script written by someone who sits in an office far removed from the customers or by someone who, for years, hasn’t been “on the front lines” with the customers. Don’t Make Your Employees Read From a Script. But since they have the position, they think they know better…but do they?

Scripts 246

Scripts Personalization Management 246

ShepHyken

MAY 11, 2021

Should customer service agents use scripts? This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more: . What is the velocity mindset? What is the difference between customer-focused and self-focused customer service? How does the Empathy Quotient impact customer service?

Scripts 433

Scripts Customer Service Customer Experience 433

AWS Machine Learning

OCTOBER 31, 2024

Run the script init-script.bash : chmod u+x init-script.bash./init-script.bash init-script.bash This script prompts you for the following: The Amazon Bedrock knowledge base ID to associate with your Google Chat app (refer to the prerequisites section). The script deploys the AWS CDK project in your account.

APIs 123

APIs Scripts Accountability Construction 123

ShepHyken

AUGUST 19, 2022

In their recent survey of over 560 agents, they found that agents who stray from their prescribed call scripts are happier in their jobs overall. A deeper dive into this finding reveals that agents most often deviate from their scripts because they want to improvise based on the customer’s needs.

Scripts 213

Scripts Customer Experience Employee engagement Best practices 213

Beyond Philosophy

MAY 31, 2019

Your job is to write the Customer Experience script and memorize it. Define it to have your entire team reading from the same script. Remember elementary school when you needed to memorize your part for the school play? You read it over and over and over again to get it stuck in your brain. That’s the way memory works.

Scripts 382

Scripts Customer Experience Consulting Consulting 382

TeleDirect

MARCH 20, 2025

Use Scripts as a Guide, Not a Crutch While scripts are helpful for maintaining consistency, encourage agents to personalize their responses and adapt to the situation. Q3: How do scripts help agents deliver better service? Q4: What metrics should call centers monitor to measure performance?

Call Center 62

Call Center Abandon rate Customer Service First call resolution 62

AWS Machine Learning

MARCH 11, 2025

script provided with the CRAG benchmark for accuracy evaluations. The script was enhanced to provide proper categorization of correct, incorrect, and missing responses. The default GPT-4o evaluation LLM in the evaluation script was replaced with the mixtral-8x7b-instruct-v0:1 model API.

Benchmark 98

Benchmark APIs Enterprise Scripts 98

AWS Machine Learning

JANUARY 31, 2025

This diagram illustrates the solution architecture for training and deploying fine-tuned FMs using H-optimus-0 This post provides example scripts and training notebooks in the following GitHub repository. script that automatically downloads and organizes the data in your EFS storage. medium instances to host the SageMaker notebook.

Healthcare 106

Healthcare Scripts Benchmark SaaS 106

TechSee

FEBRUARY 10, 2025

Rather than relying on static scripts, Sophie autonomously decides how to engage. The Sophie AI Difference: Agentic AI For Real People Sophie AI, TechSee’s flagship platform, exemplifies AI-driven customer service experience at its best. Visual troubleshooting? Step-by-step voice support? Chat-based visual guidance?

Customer Service 124

Customer Service Average Handle Time Telecommunications Chatbots 124

Beyond Philosophy

AUGUST 1, 2019

However, on the subject of giving employee language that addresses a situation, I must share that I am not a fan of scripts. In some cases, a script might be necessary, of course, especially when there are disclaimers or legal issues, and so on, but, generally, I prefer natural exchanges between your team and customers.

Journey mapping 373

Journey mapping Customer emotions Scripts Consulting 373

ShepHyken

JUNE 18, 2021

To ensure they’re knowledgeable of your company , create flashcards of common questions and complaints that have their own scripted answers. . Customers may lose trust in your organization if they feel your service department is poorly trained. Use Customer Service as a Learning Tool.

Scripts 382

Scripts Customer Service Personalization 382

ShepHyken

OCTOBER 29, 2021

Call scripting . Contact centers receive volumes of calls and a call center script makes life easier for the support agents. With call scripting, your agents can practice and prepare before interacting with customers. Another advantage is, one can create common scripts for all the staff and maintain consistency.

call center software 206

call center software Call Center Customer Support Scripts 206

ShepHyken

MAY 31, 2021

Linkedin Pulse) Customer service scripts are tempting from the perspective of experience consistency, but it is hard to be authentic and inspired when you are reading someone else’s words. (I bet you’ll find keeping your existing customers is far less expensive than acquiring new ones.).

Customer Service 339

Customer Service Chatbots Customer effort Scripts 339

Beyond Philosophy

OCTOBER 4, 2024

If you listen, you will also learn the following: Ryan wrote a script for Broadway, and Colin is married to his stepsister. Drawing from years of experience, we explore practical tips to ensure your workshops are engaging, effective, and memorable for all participants. No, really.

Scripts 243

Scripts Personalization Management 243

AWS Machine Learning

NOVEMBER 13, 2024

script to automatically copy the cdk configuration parameters to a configuration file by running the following command, still in the /cdk folder: /scripts/postdeploy.sh After the deployment is complete, you have two options. The preferred option is to use the provided postdeploy.sh

APIs 131

APIs Scripts Accountability Entertainment 131

Beyond Philosophy

SEPTEMBER 27, 2019

Moreover, every campaign, script, web page, and tweet should have a purpose, something that you are hoping the communication will cause people to do. One of the things I learned was that Marketing should know the marketplace and understand their customers. Marketing communication should reflect this understanding.

Marketing 268

Marketing Advertising Scripts Consulting 268

Beyond Philosophy

JANUARY 20, 2020

They build scripts within call centers to get customers to say yes to things early, effectively getting them in the habit of saying yes. Escalating Commitment into a Sale. In our global Customer Experience consultancy, we have encountered clients that use escalating commitment as a sales technique. Then, the commitment they ask for grows.

Advertising 447

Advertising Telemarketing Consulting Consulting 447

TechSee

JANUARY 27, 2025

Reasoning is the difference between a basic chatbot that follows a script and an AI-powered assistant or AI Agent that can anticipate your needs based on past interactions and take meaningful action. This typically involved both drawing on historical data and real-time insights.

Average Handle Time 124

Average Handle Time Chatbots Scripts Engineering 124

Callminer

JULY 30, 2020

While sticking to set scripts can be helpful, being genuinely concerned with solving customer concerns helps customers feel valued. When agents are so focused on being overly polite and seemingly understanding, they overuse the empathy script. They use canned, scripted responses that lack sincerity. Shem is the CMO at Tankarium.

Call Center 265

Call Center Customer Service Scripts Coaching 265

Callminer

MAY 26, 2020

If your First Call Resolution numbers are low, you may be dealing with several operational obstacles, including excessive complexity in your agents’ scripts, poor collaboration efforts between specialized support teams or even a faulty phone system.

Call Center 340

Call Center Metrics Average Handle Time First call resolution 340

ShepHyken

JANUARY 25, 2019

Knowing what customers’ concerns are will make it easier to develop a script, one that will assure callers that their specific issues are being addressed. If your company has been in business for more than a month, you know there is a pattern to the incoming calls.

Scripts 299

Scripts Education Best practices Personalization 299

AWS Machine Learning

AUGUST 2, 2024

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.

Engineering 131

Engineering Scripts Metrics APIs 131

OctopusTech

JANUARY 20, 2025

In the case of a call center, you will mark the performance of the agents against key performance indicators like script compliance and customer service. The goal of QA in any call center is to maintain high levels of service quality, ensure agents adhere to company policies and scripts, and identify areas of improvement.

Call Center 62

Call Center Scripts Benchmark Average Handle Time 62

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script.

Scripts 143

Scripts APIs Engineering Construction 143

TeleDirect

MARCH 20, 2025

Structured scripts ensure that vital information is captured. Customizable Scripts and Workflows : Look for flexibility in scripting and call handling to match your firms specific needs. A: Agents use custom scripts and escalation procedures to ensure that urgent matters are promptly directed to the legal team.

Call Center 62

Call Center Scripts call center solutions outsourcing 62

ShepHyken

APRIL 16, 2019

Quotes: “Empathy doesn’t come from scripts. Reward and demonstrate the practices you value as central to your goal. You will start to see positive changes not only in your business but also in your personal life. It comes from designing an environment that allows it.” – Sandy Rogers. “We

Scripts 256

Scripts Enterprise Customer emotions Customer Service 256

ShepHyken

NOVEMBER 4, 2022

Call Center Scripts for Support Productivity . However, using a flexible, well-thought-out call center scripting tool will surely enhance productivity and prepare the agents to handle customer-related issues effectively. . Call center agents are expected to handle all sorts of customer queries and complaints.

Customer Experience 165

Customer Experience Scripts Self service outsourcing 165

Beyond Philosophy

AUGUST 16, 2024

For example, Synthesia generates AI voiceovers for video scripts, making updates easy and translating content for global audiences. We discuss practical AI tools that enhance customer experiences and streamline efficiency. There are a couple of helpful AI tools Cudby mentions.

Scripts 195

Scripts Customer emotions Education Personalization 195