ShepHyken
JANUARY 29, 2021
Even with a knowledge base filled to the brim with product support cases, along with a killer script on their side, your agents’ effectiveness hinges on their knowledge of the product in more ways than we’d like to admit. Cultivate a continuous learning culture.
Callminer
APRIL 21, 2020
Good scripting can lessen the amount of decision making, but another way to counteract. What I liked the most are the seminars and workshops we did all year round. I often call reps to my office to ask their opinions on new systems, scripts, processes, etc. Attached is the new script and you’ll be trained on Monday.
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Quality Contact Solutions
JANUARY 27, 2022
You can find anything from helpful tips to a geographically convenient inside sales seminar to attend with a quick Google search. These clues will give you insight into the customers’ perception and allow you to edit scripting and have meaningful discussions with your team about what is important to discuss while selling.
OctopusTech
MAY 10, 2018
This is done with the help of an approach that is tightly scripted along with preparing a list of relevant profiling questions to be asked before finalizing leads. Seminar Reminder. Once the agents start calling, you will be surprised to know how many of them have already forgotten about the seminar and the related details.
TeleDirect
AUGUST 26, 2019
From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. Assessing all planning work prior to your show or seminar is challenging enough. Seminar assistance.
TeleDirect
MARCH 1, 2019
If your reservations aren’t up to speed, the best seminar or event content in the world won’t matter. Industry seminars. What’s more, through Seminar Edge, our Event Reservation tool, you’ll enjoy scripting resources, 24/7 support and much more. Will your event reservations match your event’s actual agenda? Trade shows.
Calltools
JULY 10, 2019
Develop several scripts with different personalities so your trainee will get a wider range of experiences. Once you identify a person’s weak spots, you can focus on training seminars on improving those skills. Reinforce learning by having the trainee perform typical tasks, too.
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