ShepHyken
JANUARY 29, 2021
Even with a knowledge base filled to the brim with product support cases, along with a killer script on their side, your agents’ effectiveness hinges on their knowledge of the product in more ways than we’d like to admit. Cultivate a continuous learning culture.
TeleDirect
AUGUST 26, 2019
From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. Assessing all planning work prior to your show or seminar is challenging enough. Seminar assistance.
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Balto
OCTOBER 27, 2022
Maintain Updated Scripts and Playbooks. To best navigate an increase in call volume, contact centers must maintain up-to-date scripts and information access. Whether it be a dedicated seminar or webinar for agents or a morning huddle for managers, the most frequently occurring compliance mistakes can be turned into workable insights.
TeleDirect
MARCH 1, 2019
If your reservations aren’t up to speed, the best seminar or event content in the world won’t matter. Industry seminars. What’s more, through Seminar Edge, our Event Reservation tool, you’ll enjoy scripting resources, 24/7 support and much more. Will your event reservations match your event’s actual agenda? Trade shows.
Callminer
APRIL 21, 2020
Good scripting can lessen the amount of decision making, but another way to counteract. What I liked the most are the seminars and workshops we did all year round. I often call reps to my office to ask their opinions on new systems, scripts, processes, etc. Attached is the new script and you’ll be trained on Monday.
SharpenCX
JUNE 28, 2023
Provide additional learning opportunities like seminars, online courses, training, and mentorship so they can improve. Sometimes it’s as simple as providing call flows and scripts to guide calls in various scenarios. Give your teams the tools they need to succeed. But it’s more than that, too.
Quality Contact Solutions
JANUARY 27, 2022
You can find anything from helpful tips to a geographically convenient inside sales seminar to attend with a quick Google search. These clues will give you insight into the customers’ perception and allow you to edit scripting and have meaningful discussions with your team about what is important to discuss while selling.
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