Calabrio

APRIL 23, 2025

79% said AI would transform the contact center from a cost center to a strategic value driver. An increase in agents script adherence that coincides with decreased customer satisfaction. 71% said AI will unlock deeper customer insights, enabling contact centers to anticipate needs and deliver hyper-personalized experiences.

Contact Center 52

Contact Center Coaching Schedule adherence Agent burnout 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Bring top-performing agents to training. Encourage your top agents to come to trainings and give practical tips on how to be a top performer.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Integrity Solutions

MAY 24, 2023

They’re sizing up your salespeople and wanting to know: Are they credible? Is talking with them going to be a good use of our time? This drives the way sales training is designed and implemented. And it also explains why sales training effectiveness and ROI can be so poor.

Sales 52

Sales Coaching Accountability Personalization 52