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Well, youve probably guessed it already AI agents. They dont just follow scripts they learn, adapt, and take action in real time. And unlike human assistants, they dont get tired, dont take sick days, and dont dread the idea of answering the same question for the hundredth time. AI voice agents.
Quality Assurance Score Quality Assurance (QA) scores evaluate the overall performance of agents during customer interactions. These scores typically assess factors such as adherence to scripts, problem-solving skills, and communication effectiveness. Utilize AI-powered speech analytics for real-time performance insights.
Virtualagents can handle everything from ordering to tracking and query management. Thus, it saves the organization considerable time and proves to be monumental in increasing customer satisfaction. Aces timemanagement. Automation helps in timemanagement. Customer journey optimization.
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