Global Response

MARCH 27, 2024

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create. Understand customer needs and expectations.

Scripts 62

Scripts Call Center Customer Service Coaching 62

AWS Machine Learning

APRIL 18, 2024

Organizations typically counter these hurdles by investing in extensive training programs or hiring specialized personnel, which often leads to increased costs and delayed migration timelines. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 122

Scripts Best practices Engineering Accountability 122

CSM Magazine

OCTOBER 31, 2024

Ramping up your customer service game is easy with training videos – they provide the perfect toolbox for your team to consistently impress customers. Training videos can be a real game-changer, offering an accessible and flexible way to reinforce your message. Ready to take your customer service training to the next level?

Customer Service 52

Customer Service Scripts Morale Feedback 52

Quality Contact Solutions

JULY 26, 2022

After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call. No, it doesn’t.

Scripts 98

Scripts Call Center Telemarketing Best practices 98

AWS Machine Learning

SEPTEMBER 26, 2024

Trained on the Amazon SageMaker HyperPod , Dream Machine excels in creating consistent characters, smooth motion, and dynamic camera movements. Model parallel training becomes necessary when the total model footprint (model weights, gradients, and optimizer states) exceeds the memory of a single GPU.

Scripts 113

Scripts APIs Metrics Management 113

AWS Machine Learning

DECEMBER 7, 2022

The success of any machine learning (ML) pipeline depends not just on the quality of model used, but also the ability to train and iterate upon this model. However, doing this tuning manually can often be cumbersome due to the size of the search space, sometimes involving thousands of training iterations. Solution overview.

Scripts 80

Scripts Metrics Healthcare Accountability 80

AWS Machine Learning

OCTOBER 18, 2024

SageMaker is an excellent choice for model training, because it reduces the time and cost to train and tune ML models at scale without the need to manage infrastructure. Because you pay only for what you use, you can manage your training costs more effectively. The final model artifact is saved to an S3 bucket.

Scripts 95

Scripts APIs Engineering Marketing 95

AWS Machine Learning

MAY 31, 2024

In this blog post and open source project , we show you how you can pre-train a genomics language model, HyenaDNA , using your genomic data in the AWS Cloud. Amazon SageMaker Amazon SageMaker is a fully managed ML service offered by AWS, designed to reduce the time and cost associated with training and tuning ML models at scale.

Biotechnology 100

Biotechnology Scripts Healthcare APIs 100

AWS Machine Learning

SEPTEMBER 20, 2023

For example, you may want to make use of Amazon SageMaker to build and train ML model, or use Amazon SageMaker Jumpstart to deploy pre-built foundation or third party ML models, which you can deploy at the click of a few buttons. We show how you can build and train an ML model in AWS and deploy the model in another platform.

Scripts 118

Scripts Engineering Accountability Enterprise 118

Integrity Solutions

JULY 24, 2024

One of the most critical areas where small businesses can gain a competitive edge is by investing in their teams’ development, particularly through sales training. The Fundamental Element Sales Training Often Overlooks Sales training is often deployed with a focus on product knowledge, process, selling skills and techniques.

Sales 88

Sales Coaching Marketing Scripts 88

Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. Rather than sticking to a fixed script, it can change on the spot depending on what the customer is saying or doing.

call center software 59

call center software Scripts Call Center Personalization 59

AWS Machine Learning

NOVEMBER 20, 2023

This vision model developed by KT relies on a model pre-trained with a large amount of unlabeled image data to analyze the nutritional content and calorie information of various foods. The teacher model remains unchanged during KD, but the student model is trained using the output logits of the teacher model as labels to calculate loss.

Scripts 110

Scripts Finance Telecommunications Enterprise 110

AWS Machine Learning

APRIL 29, 2024

In recent years, large language models (LLMs) have gained attention for their effectiveness, leading various industries to adapt general LLMs to their data for improved results, making efficient training and hardware availability crucial. In this post, we show you how efficient we make our continual pre-training by using Trainium chips.

APIs 120

APIs Healthcare Scripts Enterprise 120

AWS Machine Learning

MARCH 8, 2023

With SageMaker, data scientists and developers can quickly and easily build and train ML models, and then directly deploy them into a production-ready hosted environment. This post shows a way to do this using Snowflake as the data source and by downloading the data directly from Snowflake into a SageMaker Training job instance.

Scripts 123

Scripts Accountability Enterprise Management 123

AWS Machine Learning

MAY 23, 2024

By utilizing sparse expert subnetworks that process different subsets of tokens, MoE models can effectively increase the number of parameters while requiring less computation per token during training and inference. This enables more cost-effective training of larger models within fixed compute budgets compared to dense architectures.

APIs 125

APIs Engineering Scripts Construction 125

TeleDirect

OCTOBER 23, 2023

That’s where a customer service script comes into play. Call handling scripts outline the customer’s journey and prompt the person representing your company to create a memorable and consistent interaction with a client, customer or business associate. They contain the preferred language and answers to commonly asked questions.

Scripts 62

Scripts Personalization Customer Service Call Center 62

Vistio

JULY 1, 2024

In the contact center, one would assume that extensive training leads to confident and well-prepared agents. However, a perplexing paradox has emerged: as agents undergo more training, their anxiety levels often increase. This seems counterintuitive—shouldn’t more training result in better preparedness and confidence?

Contact Center 52

Contact Center Coaching Construction Scripts 52

Babelforce

JULY 20, 2022

In this post: What is a call center script? What purpose does a call center script serve? What information should a call center script contain? What are the benefits of a call center script? That’s where call center scripts come in. What is a call center script? What purpose does a call center script serve?

Scripts 52

Scripts Call Center Contact Center Upselling 52

Babelforce

JULY 20, 2022

In this post: What is a call center script? What purpose does a call center script serve? What information should a call center script contain? What are the benefits of a call center script? That’s where call center scripts come in. What is a call center script? What purpose does a call center script serve?

Scripts 52

Scripts Call Center Contact Center Upselling 52

Fonolo

JANUARY 31, 2023

Call center training has always been one of the key pillars of running a successful call center. A strong call center training program should not just be part of your onboarding process. Still have questions about call center training? What is Call Center Training? Don’t just pick one.

Call Center 141

Call Center Contact Center Coaching Gamification 141

AWS Machine Learning

NOVEMBER 22, 2023

Like many ML organizations, accelerators are largely used to accelerate DL training and inference. In this post, we discuss how M5 was able to reduce the cost to train their models by 30%, and share some of the best practices we learned along the way. To use accelerators, you need a software layer to support them.

Scripts 110

Scripts Engineering Best practices Construction 110

AWS Machine Learning

MAY 1, 2024

It comes in a range of parameter sizes—7 billion, 13 billion, and 70 billion—as well as pre-trained and fine-tuned variations. Many practitioners fine-tune or pre-train these Llama 2 models with their own text data to improve accuracy for their specific use case.

Scripts 108

Scripts Best practices Engineering Management 108

ProProfs Blog

DECEMBER 24, 2019

What makes live chat scripts so important for sales and customer service? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. Useful Customer Service Scripts Templates And Examples. Customer Service Greetings Scripts.

Scripts 133

Scripts Sales Customer Service Accountability 133

Nicereply

MAY 29, 2023

Boost customer satisfaction with our 42 expert-crafted live chat scripts. Giving your team the tools and training to efficiently deliver great chat experiences is essential to your live chat success. Live chat scripts are one of those critical tools. Table of Contents Are live chat scripts a double-edged sword?

Scripts 52

Scripts Customer Service Feedback Customer Support 52

Toister Performance Solutions

APRIL 21, 2022

The rep clearly had to follow a script. Unfortunately, none of his scripted troubleshooting steps fixed the issue. Saddling your employees with scripts like this is a terrible idea, though you might be scared to give them more independence. Why are customer service scripts a bad idea? Then, it got awkward.

Scripts 74

Scripts Customer Service Technical Support Management 74

AWS Machine Learning

FEBRUARY 15, 2023

Amazon SageMaker JumpStart is the machine learning (ML) hub of SageMaker that offers over 350 built-in algorithms, pre-trained models, and pre-built solution templates to help you get started with ML fast. Perform the training step to fine-tune the pre-trained model using transfer learning. Create the model. Register the model.

Scripts 102

Scripts APIs Engineering Enterprise 102

RapportBoost

MAY 27, 2019

Chat scripts are a handy tool, especially for chat agents who find themselves often responding to related customer inquiries. Chat scripts, or canned responses, help companies ensure quality control, implement precise language for optimal results, and increase customer happiness. Not all companies implement chat scripts with success.

Scripts 80

Scripts Benchmark Customer Support Chatbots 80

AWS Machine Learning

FEBRUARY 16, 2023

Modern model pre-training often calls for larger cluster deployment to reduce time and cost. At the server level, such training workloads demand faster compute and increased memory allocation. As models grow to hundreds of billions of parameters, they require a distributed training mechanism that spans multiple nodes (instances).

Scripts 93

Scripts Benchmark APIs Engineering 93

Balto

JUNE 23, 2022

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52

Scripts Coaching Contact Center Surveys 52

NobelBiz

APRIL 24, 2023

We proudly announce that NobelBiz has partnered with Awaken Intelligence to bring a user-friendly and versatile scripting tool to its cloud contact center omnichannel ecosystem called OMNI+ Awaken Scripting. What is OMNI+ Awaken Scripting? – Steve Bederman, President of NobelBiz Inc. .

Scripts 52

Scripts Contact Center Contact center software Cloud contact 52

JustCall

MAY 26, 2020

Being prepared with a cold calling script can be helpful. In this blog, we will take you through cold calling scripts you can use for creating your sales pitch. Sales agents and reps can use cold calling scripts to confidently make sales pitches. Create an Elevator Pitch for Your Cold Calling Script.

Scripts 115

Scripts Sales Telemarketing Marketing 115

AWS Machine Learning

DECEMBER 12, 2023

A generative pre-trained transformer (GPT) uses causal autoregressive updates to make prediction. Training LLMs requires colossal amount of compute time, which costs millions of dollars. Training LLMs requires colossal amount of compute time, which costs millions of dollars. We’ll outline how we cost-effectively (3.2

Scripts 116

Scripts Engineering Big data Management 116

AWS Machine Learning

APRIL 19, 2024

In this post, we focus on how we used Karpenter on Amazon Elastic Kubernetes Service (Amazon EKS) to scale AI training and inference, which are core elements of the Iambic discovery platform. We wanted to build a scalable system to support AI training and inference. per training task 20 minutes average $0.38

Metrics 119

Metrics APIs Scripts Construction 119

Balto

JULY 7, 2022

When agents intentionally go off script, it’s because they are improvising to get a better call outcome and should be encouraged. In 2022, we published our findings on why agents intentionally go off their scripts. For agents in this stage of their job, training is the most important resource managers can offer to agents.

Scripts 52

Scripts Coaching Surveys Contact Center 52

AWS Machine Learning

JULY 29, 2022

Pre-trained models and fully managed NLP services have democratised access and adoption of NLP. Amazon SageMaker is a fully managed service that provides developers and data scientists the ability to build, train, and deploy machine learning (ML) models quickly. Build your training script for the Hugging Face SageMaker estimator.

Scripts 92

Scripts APIs Big data Engineering 92

Integrity Solutions

SEPTEMBER 28, 2023

Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation. They don’t want ten minutes of on-hold music only to hear canned, scripted responses that ignore their real issues and needs. Customers want empathy.

Customer Service 107

Customer Service Coaching Contact Center Banking 107