Beyond Philosophy

MARCH 29, 2016

The researchers set up a trust game, where half of the study’s participants recorded short videos asking another participant to trust them and send them money. They used identical scripts, but the stakes were higher for some participants than others.

Consulting 283

Consulting Consulting Advertising Scripts 283

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. This text-to-video API generates high-quality, realistic videos quickly from text and images. When extended to videos, this iterative process must be applied to multiple frames, multiplying the computational load.

Scripts 116

Scripts APIs Metrics Management 116

Nicereply

APRIL 21, 2022

Video is one of the most engaging, accessible, and eye-catching ways of promoting and successfully marketing a business nowadays. The rise in video use by so many brands has demonstrated the tremendous value that this type of marketing can bring to a company. Update the information in your videos regularly.

Customer Service 98

Customer Service Scripts Consulting Consulting 98

Taylor Reach Group

MAY 14, 2019

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Most major video game companies are shifting to a “games as a service” model where you purchase a game with the expectation of playing it months, even years, down the line. by JD Fairweather.

Customer Service 121

Customer Service Consulting Consulting Morale 121

AWS Machine Learning

JULY 15, 2024

Video dubbing, or content localization, is the process of replacing the original spoken language in a video with another language while synchronizing audio and video. Video dubbing has emerged as a key tool in breaking down linguistic barriers, enhancing viewer engagement, and expanding market reach. Here’s an example.

Engineering 119

Engineering Entertainment Big data Benchmark 119

Beyond Philosophy

FEBRUARY 2, 2024

Our interest in the significance of language ignited recently when we received a None of Us Are as Clever as All of Us video from Shane Smith ( ssmith@everetics.com ) at Everetics , a consultancy specializing in customer support and service. Language holds a pivotal role in shaping your customer experience.

Scripts 221

Scripts Consulting Consulting Customer Experience 221

TechSee

JANUARY 27, 2025

Reasoning is the difference between a basic chatbot that follows a script and an AI-powered assistant or AI Agent that can anticipate your needs based on past interactions and take meaningful action. This typically involved both drawing on historical data and real-time insights.

Average Handle Time 124

Average Handle Time Chatbots Scripts Engineering 124

Myra Golden Media

NOVEMBER 30, 2018

Read on to see how we create custom video training. After the Discovery Discussion, my Content Development team scripts out the training. Online workshops are usually 10-14 short video modules. When scripting is complete, it’s down the hall to the studio for recording. And…boom! Get the details here.

Customer Service 166

Customer Service Scripts Customer Experience 166

Beyond Philosophy

AUGUST 16, 2024

For example, Synthesia generates AI voiceovers for video scripts, making updates easy and translating content for global audiences. We also touch on the potential risks of AI, such as the creation of fake videos, and the importance of verifying authenticity, especially during critical times like elections.

Scripts 195

Scripts Customer emotions Education Personalization 195

Nicereply

OCTOBER 21, 2021

When are “Ums” while recording a video ok, and when should it not be used? You can use video to bridge these gaps. Susana de Sousa , Senior Manager of Customer Support at Loom , believes that adding video across all support services can improve customer communication. Google Podcasts.

Scripts 98

Scripts Customer Support Personalization Customer Experience 98

Myra Golden Media

MARCH 27, 2018

I just finished recording a fully customized 14-module video course for a new client. While this video is tailored my customer’s specific challenges, I think you’ll get some great value out of the tips. Online Training Customized For Your Company! Online training is completely customized to your objectives. Flexible output.

Scripts 189

Scripts Contact Center Management Customer Service 189

AWS Machine Learning

FEBRUARY 1, 2023

In a recent survey, 79% of consumers stated they rely on user videos, comments, and reviews more than ever and 78% of them said that brands are responsible for moderating such content. Amazon Rekognition has two sets of APIs that help you moderate images or videos to keep digital communities safe and engaged.

APIs 81

APIs Scripts Metrics Surveys 81

ShepHyken

JUNE 8, 2018

Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? Stay away from scripts. Users of our photo and video editors are looking to actualize all sorts of unique ideas visually and they come with many questions (hundreds every day). Meet Mor and Yoni, two of the Lightricks support team all-stars.

Customer Support 197

Customer Support Brand ambassadors Scripts Customer Care 197

AWS Machine Learning

MARCH 11, 2025

The Amazon Nova family of models includes Amazon Nova Micro, Amazon Nova Lite, and Amazon Nova Pro, which support text, image, and video inputs while generating text-based outputs. script provided with the CRAG benchmark for accuracy evaluations. Accuracy FloTorch used a modified version of the local_evaluation.py

Benchmark 99

Benchmark APIs Enterprise Scripts 99

Beyond Philosophy

AUGUST 22, 2024

Ali Cudby , CEO of Alignment Growth Strategies , a Customer Experience consultancy, sent us a video about human and AI relationships and how to leverage AI to build customer relationships. Let’s play the video : I found that video helpful in considering how to use AI to build an experience.

Scripts 195

Scripts Education Personalization Consulting 195

Beyond Philosophy

FEBRUARY 8, 2024

My focus on language this week started when Shane Smith from Everetics , a customer support and service consulting company, sent in a None of Us Are as Clever as All of Us video on the importance of language. That said, I am not an advocate of scripts in customer interactions. Not so much. How many times do we get to say that?

Scripts 195

Scripts Consulting Consulting Personalization 195

JivoChat

AUGUST 31, 2022

Understanding the best video format for Instagram is an important factor in conquering your audience. billion monthly users in 2022 , this is the second largest social media network in the world, and they have been encouraging creators to produce more video content. . What is the Best Video Format for Instagram? Video Feed.

Scripts 75

Scripts Analytics Metrics Surveys 75

Toister Performance Solutions

APRIL 21, 2022

The rep clearly had to follow a script. Unfortunately, none of his scripted troubleshooting steps fixed the issue. Saddling your employees with scripts like this is a terrible idea, though you might be scared to give them more independence. Why are customer service scripts a bad idea? Then, it got awkward.

Scripts 74

Scripts Customer Service Technical Support Management 74

JivoChat

DECEMBER 5, 2022

Do you know how to edit TikTok videos? Short videos recorded on the vertical is the content type published on TikTok, where comic, dance, and lipsync videos are a huge success. Short videos recorded on the vertical is the content type published on TikTok, where comic, dance, and lipsync videos are a huge success.

Scripts 75

Scripts Entertainment Personalization 75

JivoChat

JUNE 19, 2022

Explainer videos can be a useful tool when you communicate with your customers. But, to do that, it’s important to know how to create high-quality videos, which were well developed and edited. What is an Explainer Video. What is an Explainer Video. Types of Explainer Videos. Animated Explainer Video.

Customer Support 75

Customer Support Scripts Education Surveys 75

Myra Golden Media

AUGUST 19, 2021

One of my subscribers, Sheldon, wrote in asking me for help scripting a response for what to say when a customer is upset about a credit card hold. I answered his question by video here. When a customer starts an order but doesn’t complete the purchase or cancels, the authorization often hangs around for days.

Scripts 156

Scripts Customer Experience 156

TechSee

OCTOBER 2, 2024

Chatbots: Reactive and Scripted Most chatbots operate using predefined scripts or flows. Unlike chatbots, Agentic AI can process multimodal inputs (text, voice, images, data, and video), apply reasoning, and make real-time decisions. For instance, while a chatbot might provide a scripted response when asking about a device (e.g.

Chatbots 136

Chatbots Scripts Enterprise Technology 136

ShepHyken

JUNE 28, 2019

A superagent will be a fast consumer of data and information, making them contextually aware of customer situations — and never needing to rely on a prepackaged script. The superagent can easily shift between channels such as video, voice and text to make each interaction sound authentic and personal.

Contact Center 291

Contact Center Self service Banking Airlines 291

TeleDirect

APRIL 7, 2025

Develop a Standardized Training Curriculum Create a comprehensive, easy-to-follow training manual that includes scripts, FAQs, escalation protocols, and examples. Provide Access to Ongoing Learning Resources Offer e-learning platforms, video tutorials, and knowledge bases for continuous self-improvement.

Call Center 62

Call Center First call resolution Best practices Gamification 62

ShepHyken

NOVEMBER 2, 2017

Are they doing something that particularly catches your eye, use of photos or videos? Ensure your company makes the termination procedure as easy as possible and short enough to give the consumer enough time to action any bits they need to do, e.g. take a script off their website but still comply with data protection. Social Media.

Customer Service 192

Customer Service Advertising Scripts Feedback 192

Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. Rather than sticking to a fixed script, it can change on the spot depending on what the customer is saying or doing.

call center software 59

call center software Scripts Call Center Personalization 59

Contact Center Pipeline

JUNE 3, 2020

chat, text, email, web and video) to keep up with the communication demands of their consumers and prospects. Today’s contact centers continue to expand their channel mix beyond voice (e.g., Voice traffic, while dropping in total demand, is still more than 60% of overall contact center traffic. For some industries, it remains 100%.

Contact Center 214

Contact Center Scripts Call Center Management 214

Beyond Philosophy

MARCH 29, 2016

The researchers set up a trust game, where half of the study’s participants recorded short videos asking another participant to trust them and send them money. They used identical scripts, but the stakes were higher for some participants than others.

Consulting 150

Consulting Consulting Advertising Scripts 150

Russel Lolacher

SEPTEMBER 3, 2020

Video, graphics, podcasting, blogs, news releases… all don’t just drop out of the sky. To get an idea, let’s look at one of the easiest forms of content to repurpose: VIDEO. To give this story a longer and varied life, this video can be transformed into far more pieces of content with much less additional effort.

Transportation 123

Transportation Education Scripts Engineering 123

Nicereply

MAY 29, 2023

Boost customer satisfaction with our 42 expert-crafted live chat scripts. Live chat scripts are one of those critical tools. Table of Contents Are live chat scripts a double-edged sword? There are obvious advantages to using scripts as a support team. The problems begin when scripts are used too liberally.

Scripts 52

Scripts Customer Service Feedback Customer Support 52

OctopusTech

FEBRUARY 21, 2025

Unified Communications Call center for lawyers allows your firm to leverage seamless call transfers to attorneys and other staff members with tools like chat, video conferencing, and mobile apps. When a prospect or customer calls, they are provided with options to reach a live agent or leave a detailed message for follow-up.

Call Center 62

Call Center Interactive Voice Response virtual call center Coaching 62

TeamSupport

DECEMBER 14, 2018

1) B2B self-service will become more interactive – Thanks to an increase in on-demand video content in their personal lives, customers are more frequently asking for the same in the business world. Click here to download our whitepaper on why it's important to kill scripted responses! We hope you found these trends valuable!

Customer Service 111

Customer Service Scripts B2B B2C 111

AWS Machine Learning

SEPTEMBER 23, 2024

Amazon Rekognition supports adding image and video analysis to your applications. To recap how the solution works Traffic intersection video footage is uploaded to your SageMaker environment from an external device. A Python function uses CV2 to split the video footage into image frames. See the following figure.

APIs 118

APIs Scripts Technology Accountability 118

AWS Machine Learning

FEBRUARY 14, 2024

Pose estimation is a computer vision technique that detects a set of points on objects (such as people or vehicles) within images or videos. Pose estimation models are trained on images or videos that are annotated with a consistent set of points (coordinates) defined by a rig. CD into the scripts directory in the repository.

Scripts 126

Scripts Engineering Entertainment Healthcare 126

CSM Magazine

MARCH 27, 2025

Then theres the toolbox AI chatbots, live chat, video call options. Final Thoughts Custom interfaces flip the script on client communication making it sharper, more personal, and flat-out engaging. Clean layouts, responsive designs that play nice across devices, and clear buttons keep frustration low and usability high.

Chatbots 52

Chatbots Self service Scripts Wait times 52

ChurnZero

MARCH 10, 2023

Example 3: Video/phone scripting This is where the flexibility of content comes in handy. CS teams can use what they already have (email communications with clients, market research, call transcripts, content such as blogs, guides, or other videos) and feed this into CS AI for summarizing or reformatting.

Scripts 98

Scripts Accountability Feedback Marketing 98

Spearline

JULY 21, 2022

It also shows an aggregation graph underneath showing information for both voice and video performance. You can check framerate information for video here too. Flip the script With testingRTC, you only need to write scripts once, you can then run them multiple times and scale them up or down as you see fit.

Scripts 98

Scripts APIs Metrics Analytics 98