ShepHyken

OCTOBER 23, 2023

Whether it’s following the “the customer is always right” rule or following a pre-written script designed to deescalate conflict, each customer service team draws on their past experiences to communicate with customers in the most effective way. Connect with Shep on LinkedIn.

Customer Service 171

Customer Service Construction Contact Center Scripts 171

AWS Machine Learning

SEPTEMBER 26, 2024

Customizable environment – SageMaker HyperPod offers the flexibility to customize your cluster environment using lifecycle scripts. These scripts allow you to install additional frameworks, debugging tools, and optimization libraries tailored to your specific needs.

Scripts 121

Scripts APIs Metrics Management 121

AWS Machine Learning

JULY 2, 2024

You can also complete these steps by running the script cognito-create-testuser.sh Run the script amplify-setup.sh To dive deeper into this solution, a self-paced workshop is available in AWS Workshop Studio , at this location. For Email address section, enter your email address and select Mark email address as verified.

APIs 129

APIs Scripts Enterprise Engineering 129

ShepHyken

AUGUST 12, 2016

Customer Service Patterns and Scripts. In customer service, we don’t have scales and licks, but we do have language and scripts. However, scripts should never be a crutch or the complete solution, only a base upon which to build skillful, sincere communication. As Shep says, “ You can’t script sincerity.”.

Customer Service 221

Customer Service Scripts Consulting Consulting 221

Myra Golden Media

JANUARY 15, 2019

If only I could facilitate workshops in leggings and ballet flats! They made the scenes I scripted come to life in such a genuine way. Donovan handles his demanding customers with ease using the scripted techniques. Here are some fun behind the scenes photos from last week’s visit to film two new training courses.

Scripts 136

Scripts Call Center Contact Center Customer Service 136

AWS Machine Learning

APRIL 22, 2024

To achieve this multi-user environment, you can take advantage of Linux’s user and group mechanism and statically create multiple users on each instance through lifecycle scripts. For more details on how to create HyperPod clusters, refer to Getting started with SageMaker HyperPod and the HyperPod workshop. strip(), pysss.password().AES_256))"

Scripts 114

Scripts Engineering Management Benchmark 114

AWS Machine Learning

NOVEMBER 20, 2023

During a 1-day workshop, we were able to set up a distributed training configuration based on SageMaker within KT’s AWS account, accelerate KT’s training scripts using the SageMaker Distributed Data Parallel (DDP) library, and even test a training job using two ml.p4d.24xlarge 24xlarge instances. region_name}.amazonaws.com/pytorch-training:2.0.0-gpu-py310-cu118-ubuntu20.04-sagemaker'

Scripts 119

Scripts Finance Telecommunications Enterprise 119

AWS Machine Learning

NOVEMBER 22, 2024

Challenges in data management Traditionally, managing and governing data across multiple systems involved tedious manual processes, custom scripts, and disconnected tools. This workshop provides detailed guidance on setting up Amazon DataZone in the central governance account.

Government 67

Government Banking Accountability Engineering 67

Fonolo

OCTOBER 26, 2022

Call center agents have pretty restrictive jobs, set hours, and scripts to follow. You might even consider hiring a field expert for a workshop. Your agents want to feel monetarily and respectfully rewarded for their hard work. But intrinsic motivation is just as, if not more , important. Invest in your agents. Conferences.

Call Center 142

Call Center Abandon rate Education Contact Center 142

ShepHyken

JANUARY 12, 2018

So, here is my top 20 list of myths on customer experience not to tell yourself or things you should never say to a customer that we often use in client workshops: Following a script. Because scripts and checklists are all the rage now, employees are scripted to death. Not a confidence builder, is it? Not my error.

Customer Service 249

Customer Service Scripts Customer Experience Personalization 249

AWS Machine Learning

JUNE 7, 2023

We developed an AWS Batch workshop that illustrates the steps to set up the distributed training cluster with AWS Batch. The distributed training workshop illustrates the steps to set up the distributed training cluster. The workshop concludes by running a multi-node, multi-HPU data parallel training of a BERT (340 million to 1.5

Engineering 79

Engineering Scripts Metrics Technology 79

Toister Performance Solutions

DECEMBER 8, 2022

Every customer reflexively answered "Fine," until one customer changed the script. I was working as a contract trainer, facilitating onsite workshops for clients on behalf of the company that hired me. My plan was to give the client a great workshop and then tell the contractor that I was done. I'm terrible!"

Scripts 105

Scripts Customer Service Accountability Management 105

AWS Machine Learning

JUNE 6, 2023

Run your DLC container with a model training script to fine-tune the RoBERTa model. After model training is complete, package the saved model, inference scripts, and a few metadata files into a tar file that SageMaker inference can use and upload the model package to an Amazon Simple Storage Service (Amazon S3) bucket.

Scripts 82

Scripts APIs Benchmark Management 82

Callminer

APRIL 21, 2020

Good scripting can lessen the amount of decision making, but another way to counteract. What I liked the most are the seminars and workshops we did all year round. One of the workshops I attended was about identifying the type of trainee you’re dealing with so that you can customize their learning.

Call Center 182

Call Center Management Scripts Coaching 182

NobelBiz

SEPTEMBER 3, 2024

Through ongoing training sessions, workshops, and access to learning resources, agents can be prepared for the set of skills that will make them productive and confident in their work. Analyze Call Quality Call quality evaluation involves listening to the recorded calls, assessing adherence to scripts, and monitoring communication skills.

Call Center 93

Call Center Morale First call resolution Abandon Call 93

AWS Machine Learning

OCTOBER 16, 2024

You simply specify a script that defines your workload, the location of your geospatial data on Amazon Simple Storage Service (Amazon S3), and the geospatial container. writefile scripts/compute_vi.py With just a few lines of code, you can scale out your geospatial workloads with SageMaker Processing jobs.

Engineering 111

Engineering Scripts Government B2B 111

SoliCall

AUGUST 2, 2023

Provide them with advanced call center software that includes features like automatic call distribution, call scripting, customer relationship management (CRM) integration, voice cancellation and knowledge bases. Offer opportunities for additional training, workshops, and certifications to enhance their expertise.

Call Center 52

Call Center First call resolution Construction call center software 52

Fonolo

OCTOBER 28, 2021

They deal with a wide variety of customer concerns and personalities each day, and they must be able to interact off-script if the situation calls for it. This could include anything from covering the costs of courses and workshops to establishing an employee program for ongoing learning. Assertiveness. Invest in training.

Call Center 157

Call Center Contact Center Best practices Scripts 157

AWS Machine Learning

SEPTEMBER 11, 2023

SageMaker Domain Lifecycle Configuration to automatically shut down idle Studio notebooks Lifecycle Configurations are shell scripts triggered by Amazon SageMaker Studio lifecycle events, such as starting a new Studio notebook. This Terraform solution creates a KMS key and uses it to encrypt SageMaker Studio’s EFS volume.

Scripts 122

Scripts APIs Management Best practices 122

AWS Machine Learning

FEBRUARY 8, 2024

shell script to automate provisioning of the parameterized AWS CloudFormation template, bedrock-customer-resources.yml , to deploy the following resources: An Amazon DynamoDB table populated with synthetic claims data. shell script to deploy the emulated customer resources defined in the bedrock-insurance-agent.yml CloudFormation template.

APIs 139

APIs Scripts Enterprise Management 139

AWS Machine Learning

AUGUST 9, 2024

Learn more about prompt engineering and generative AI-powered Q&A in the Amazon Bedrock Workshop. For more details see the OpenSearch documentation on structuring a search query. join(context) return context The input question is combined with retrieved context to create a prompt.

Government 127

Government Healthcare Construction Engineering 127

AWS Machine Learning

AUGUST 4, 2022

The repricing ML model is a Scikit-Learn Random Forest implementation in SageMaker Script Mode, which is trained using data available in the S3 bucket (the analytics layer). We use Scikit-Learn Random Forest implementation in SageMaker Script Mode. The partitioning used on the curated store is based on the data usage expected.

Scripts 116

Scripts Advertising Engineering Analytics 116

Customers That Stick

OCTOBER 2, 2014

Kate Nasser, The People Skills Coach™ , is a smart, energizing, experienced speaker, coach, and workshop leader. Moreover, some companies have minimized the focus on care and maximized the focus on scripts and metrics — not great for people skills. To engage Kate Nasser’s keynotes, workshops, and coaching, visit her blog.

Coaching 152

Coaching Government Scripts Employee engagement 152

Fonolo

JANUARY 31, 2023

Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. To demonstrate the practical aspect of your customer profiles, write up role-play scripts for each profile and have staff act them out. Act it out.

Call Center 141

Call Center Contact Center Coaching Gamification 141

AWS Machine Learning

OCTOBER 31, 2022

To get started, follow Modify a PyTorch Training Script to adapt SMPs’ APIs in your training script. In this section, we only call out a few main steps with code snippets from the ready-to-use training script train_gpt_simple.py. The notebook uses the script data_prep_512.py return loss. Prepare the dataset.

Scripts 76

Scripts Benchmark APIs Engineering 76

SharpenCX

MAY 16, 2022

Aim to Connect Through Strong Scripts. Whether an agent is a naturally gifted speaker or someone who needs more coaching and guidance, everyone needs a solid script. A good script starts with a statement that quickly elicits a strong connection. Collaborate with your agents in developing your scripts. Adopt a Good CRM.

Contact Center 67

Contact Center Scripts Call Center call center software 67

AWS Machine Learning

SEPTEMBER 18, 2023

Each stage in the ML workflow is broken into discrete steps, with its own script that takes input and output parameters. In the following code, the desired number of actors is passed in as an input argument to the script. Let’s look at sections of the scripts that perform this data preprocessing. get("OfflineStoreConfig").get("S3StorageConfig").get("ResolvedOutputS3Uri")

Scripts 126

Scripts APIs Government Construction 126

Interaction Metrics

AUGUST 14, 2024

Our Model Answers are more than scripted responses. Want to learn about our customer service surveys, evaluations, and workshops? Then, we’ll demonstrate model answers with The Playbook, reworking specific scenarios with your representatives. For free, we will give this interaction an objective assessment. Get in touch!

Consulting 62

Consulting Consulting Customer Service Surveys 62

AWS Machine Learning

DECEMBER 20, 2022

Complete the steps in the following workshop to export the IMDb data from AWS Data Exchange to Amazon S3. The script creates the CSVs to load the data into Neptune. On the Jobs page, choose Spark script editor. Under Options , choose Upload and edit existing script and upload the 1_process_imdb_data.py Choose Create.

Entertainment 109

Entertainment Scripts Personalization Advertising 109

Vistio

FEBRUARY 20, 2024

The Limitations of Traditional Outbound Sales Call Training Traditional outbound sales call training mainly relies on scripted sales pitches, role-playing exercises, and in-person workshops to train sales representatives. Join us as we embrace the potential of AI-powered training solutions to revolutionize sales training.

Outbound sales 52

Outbound sales Sales Best practices Feedback 52

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. Save model: This step creates a model from the trained model artifacts.

Management 133

Management APIs Engineering Government 133

Balto

AUGUST 24, 2022

Agents should be encouraged to jump on educational opportunities, workshops, certifications, etc., Maintain Up-to-Date Scripts and Information Access. Therefore, it’s imperative to stay on top of current plans and pending changes with updated scripts and easily accessible information. The Medicare program is constantly evolving.

Coaching 52

Coaching Scripts Healthcare Education 52

AWS Machine Learning

FEBRUARY 13, 2024

The second script accepts the AWS RAM invitations to discover and access cross-account feature groups from the owner level. It also shows how to grant access permissions to existing feature groups at the owner account and share these with another consumer account using AWS RAM.

Accountability 130

Accountability Government Engineering Scripts 130

NobelBiz

FEBRUARY 13, 2024

RELATED ARTICLE Elevating Business Communications: Mastering Call Forwarding in the Modern Workplace Dynamic Scripting Dynamic scripting provides agents with real-time scripts that adapt based on the conversation’s context, ensuring that agents can offer personalized and compliant responses.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

AWS Machine Learning

OCTOBER 2, 2024

To learn more about Amazon Bedrock Agents, you can get started with the Amazon Bedrock Workshop and the standalone Amazon Bedrock Agents Workshop , which provides a deeper dive. For examples to get started, check out the Amazon Bedrock Agents GitHub repository.

Best practices 99

Best practices APIs Metrics Benchmark 99

Balto

AUGUST 8, 2024

Then, with the shift towards creating digital experiences in the 2000s, contact centers started implementing simple chatbots that use predefined scripts to help guide the customer and resolve their issues. Before implementation, foster a culture that embraces new technologies and provides pre-implementation training sessions and workshops.

Call Center 52

Call Center Interactive Voice Response Coaching Chatbots 52

NobelBiz

JUNE 5, 2023

Crafting a Compelling Script A well-crafted script can be a powerful tool for outbound lead generation. However, creating a script that is persuasive yet not pushy can be a daunting task. In this respect, OMNI+ Awaken Scripting revolutionizes the process of script creation and implementation, offering a simplified approach.

Call Center 52

Call Center Scripts CRM Contact Center 52