Callminer

APRIL 21, 2020

Good scripting can lessen the amount of decision making, but another way to counteract. What I liked the most are the seminars and workshops we did all year round. One of the workshops I attended was about identifying the type of trainee you’re dealing with so that you can customize their learning.

Call Center 182

Call Center Management Scripts Coaching 182

ScreenSteps Call Center

AUGUST 31, 2020

If you missed the workshop we ran for CCW, we recorded a summary for you here. The video below is jam packed with key points that will help you improve your call center guides, call flows, protocols, and scripts.

Call Center 52

Call Center Call flow Scripts 52

ShepHyken

OCTOBER 23, 2023

Whether it’s following the “the customer is always right” rule or following a pre-written script designed to deescalate conflict, each customer service team draws on their past experiences to communicate with customers in the most effective way. Connect with Shep on LinkedIn.

Customer Service 171

Customer Service Construction Contact Center Scripts 171

AWS Machine Learning

JULY 2, 2024

You can also complete these steps by running the script cognito-create-testuser.sh Run the script amplify-setup.sh To dive deeper into this solution, a self-paced workshop is available in AWS Workshop Studio , at this location. For Email address section, enter your email address and select Mark email address as verified.

APIs 141

APIs Scripts Enterprise Engineering 141

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Scripts 124

Scripts Big data Engineering SaaS 124

Fonolo

OCTOBER 28, 2021

They deal with a wide variety of customer concerns and personalities each day, and they must be able to interact off-script if the situation calls for it. This could include anything from covering the costs of courses and workshops to establishing an employee program for ongoing learning. Assertiveness. Invest in training.

Call Center 157

Call Center Contact Center Best practices Scripts 157

Fonolo

OCTOBER 26, 2022

Call center agents have pretty restrictive jobs, set hours, and scripts to follow. You might even consider hiring a field expert for a workshop. Your agents want to feel monetarily and respectfully rewarded for their hard work. But intrinsic motivation is just as, if not more , important. Invest in your agents. Conferences.

Call Center 142

Call Center Abandon rate Education Contact Center 142

AWS Machine Learning

APRIL 22, 2024

To achieve this multi-user environment, you can take advantage of Linux’s user and group mechanism and statically create multiple users on each instance through lifecycle scripts. For more details on how to create HyperPod clusters, refer to Getting started with SageMaker HyperPod and the HyperPod workshop. strip(), pysss.password().AES_256))"

Scripts 119

Scripts Engineering Management Benchmark 119

AWS Machine Learning

SEPTEMBER 26, 2024

Customizable environment – SageMaker HyperPod offers the flexibility to customize your cluster environment using lifecycle scripts. These scripts allow you to install additional frameworks, debugging tools, and optimization libraries tailored to your specific needs.

Scripts 118

Scripts APIs Metrics Management 118

AWS Machine Learning

NOVEMBER 20, 2023

During a 1-day workshop, we were able to set up a distributed training configuration based on SageMaker within KT’s AWS account, accelerate KT’s training scripts using the SageMaker Distributed Data Parallel (DDP) library, and even test a training job using two ml.p4d.24xlarge 24xlarge instances. region_name}.amazonaws.com/pytorch-training:2.0.0-gpu-py310-cu118-ubuntu20.04-sagemaker'

Scripts 119

Scripts Finance Telecommunications Enterprise 119

AWS Machine Learning

DECEMBER 13, 2024

If not, refer to Getting started with SageMaker HyperPod and the HyperPod workshop for guidance on creating and configuring your cluster. To deploy a new VPC and subnets, follow the instructions in the Own Account section of the HyperPod workshop. If you followed the HyperPod workshop instructions, the CIDR range is 10.0.0.0/16.

Engineering 101

Engineering Management Scripts Accountability 101

AWS Machine Learning

NOVEMBER 22, 2024

Challenges in data management Traditionally, managing and governing data across multiple systems involved tedious manual processes, custom scripts, and disconnected tools. This workshop provides detailed guidance on setting up Amazon DataZone in the central governance account.

Government 100

Government Banking Accountability Engineering 100

AWS Machine Learning

JUNE 7, 2023

We developed an AWS Batch workshop that illustrates the steps to set up the distributed training cluster with AWS Batch. The distributed training workshop illustrates the steps to set up the distributed training cluster. The workshop concludes by running a multi-node, multi-HPU data parallel training of a BERT (340 million to 1.5

Engineering 96

Engineering Scripts Metrics Technology 96

Toister Performance Solutions

DECEMBER 8, 2022

Every customer reflexively answered "Fine," until one customer changed the script. I was working as a contract trainer, facilitating onsite workshops for clients on behalf of the company that hired me. My plan was to give the client a great workshop and then tell the contractor that I was done. I'm terrible!"

Scripts 104

Scripts Customer Service Accountability Management 104

AWS Machine Learning

AUGUST 4, 2022

The repricing ML model is a Scikit-Learn Random Forest implementation in SageMaker Script Mode, which is trained using data available in the S3 bucket (the analytics layer). We use Scikit-Learn Random Forest implementation in SageMaker Script Mode. The partitioning used on the curated store is based on the data usage expected.

Scripts 123

Scripts Advertising Engineering Analytics 123

AWS Machine Learning

JUNE 6, 2023

Run your DLC container with a model training script to fine-tune the RoBERTa model. After model training is complete, package the saved model, inference scripts, and a few metadata files into a tar file that SageMaker inference can use and upload the model package to an Amazon Simple Storage Service (Amazon S3) bucket.

Scripts 97

Scripts APIs Benchmark Management 97

Fonolo

JANUARY 31, 2023

Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. To demonstrate the practical aspect of your customer profiles, write up role-play scripts for each profile and have staff act them out. Act it out.

Call Center 141

Call Center Contact Center Coaching Gamification 141

AWS Machine Learning

SEPTEMBER 11, 2023

SageMaker Domain Lifecycle Configuration to automatically shut down idle Studio notebooks Lifecycle Configurations are shell scripts triggered by Amazon SageMaker Studio lifecycle events, such as starting a new Studio notebook. This Terraform solution creates a KMS key and uses it to encrypt SageMaker Studio’s EFS volume.

Scripts 121

Scripts APIs Management Best practices 121

AWS Machine Learning

FEBRUARY 8, 2024

shell script to automate provisioning of the parameterized AWS CloudFormation template, bedrock-customer-resources.yml , to deploy the following resources: An Amazon DynamoDB table populated with synthetic claims data. shell script to deploy the emulated customer resources defined in the bedrock-insurance-agent.yml CloudFormation template.

APIs 139

APIs Scripts Enterprise Management 139

AWS Machine Learning

DECEMBER 4, 2024

For instructions, refer to the Amazon SageMaker HyperPod workshop or Tutorial for getting started with SageMaker HyperPod. Use the following script to create the domain and replace the export variables accordingly. Prerequisites Complete the following prerequisite steps: Create a SageMaker HyperPod Slurm cluster.

Scripts 101

Scripts Engineering Management Metrics 101

AWS Machine Learning

JANUARY 24, 2025

In the preceding architecture diagram, AWS WAF is integrated with Amazon API Gateway to filter incoming traffic, blocking unintended requests and protecting applications from threats like SQL injection, cross-site scripting (XSS), and DoS attacks. Learn more about building generative AI applications with AWS Workshops for Bedrock.

APIs 114

APIs Scripts Best practices Management 114

AWS Machine Learning

AUGUST 9, 2024

Learn more about prompt engineering and generative AI-powered Q&A in the Amazon Bedrock Workshop. For more details see the OpenSearch documentation on structuring a search query. join(context) return context The input question is combined with retrieved context to create a prompt.

Government 129

Government Healthcare Construction Engineering 129

AWS Machine Learning

OCTOBER 31, 2022

To get started, follow Modify a PyTorch Training Script to adapt SMPs’ APIs in your training script. In this section, we only call out a few main steps with code snippets from the ready-to-use training script train_gpt_simple.py. The notebook uses the script data_prep_512.py return loss. Prepare the dataset.

Scripts 94

Scripts Benchmark APIs Engineering 94

AWS Machine Learning

DECEMBER 20, 2022

Complete the steps in the following workshop to export the IMDb data from AWS Data Exchange to Amazon S3. The script creates the CSVs to load the data into Neptune. On the Jobs page, choose Spark script editor. Under Options , choose Upload and edit existing script and upload the 1_process_imdb_data.py Choose Create.

Entertainment 115

Entertainment Scripts Personalization Advertising 115

AWS Machine Learning

SEPTEMBER 18, 2023

Each stage in the ML workflow is broken into discrete steps, with its own script that takes input and output parameters. In the following code, the desired number of actors is passed in as an input argument to the script. Let’s look at sections of the scripts that perform this data preprocessing. get("OfflineStoreConfig").get("S3StorageConfig").get("ResolvedOutputS3Uri")

Scripts 129

Scripts APIs Government Construction 129

CSM Magazine

NOVEMBER 30, 2016

The following are some of the trends in customer service expectations that I have identified by talking to workshop attendees, customers, friends, and conducting a survey of available research and publications. The key is that the humans involved need to be well trained, competent and knowledgeable, not scripted. 24/7/365 mentality.

Customer Service 84

Customer Service Multichannel Scripts Consulting 84

NobelBiz

SEPTEMBER 3, 2024

Through ongoing training sessions, workshops, and access to learning resources, agents can be prepared for the set of skills that will make them productive and confident in their work. Analyze Call Quality Call quality evaluation involves listening to the recorded calls, assessing adherence to scripts, and monitoring communication skills.

Call Center 98

Call Center Morale First call resolution Abandon Call 98

JustCall

APRIL 23, 2020

“All our workshops and training sessions now had to be provided online. Agents could easily take notes while on call or read out call scripts. “We have been long-tapping our office desk phones, but this pandemic has made the cloud phone system a necessity. Thanks to JustCall. ” quoted one of the service agents.

Interactive Voice Response 105

Interactive Voice Response CRM Healthcare Average Handle Time 105

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. Save model: This step creates a model from the trained model artifacts.

Management 131

Management APIs Engineering Government 131

AWS Machine Learning

AUGUST 18, 2022

The CloudFormation scripts are typically run as a set of nested stacks in a production environment. The L4MLiveDetector.yaml CloudFormation script creates the Lookout for Metrics anomaly detector with its source pointing to the live data in the specified S3 bucket. Create the QuickSight data source and datasets. Prerequisites.

Metrics 96

Metrics Scripts Accountability Best practices 96

AWS Machine Learning

FEBRUARY 13, 2024

The second script accepts the AWS RAM invitations to discover and access cross-account feature groups from the owner level. It also shows how to grant access permissions to existing feature groups at the owner account and share these with another consumer account using AWS RAM.

Accountability 126

Accountability Government Engineering Scripts 126

CSM Magazine

JANUARY 2, 2025

Active Listening Workshops : Empathy begins with listening. Offer workshops that focus on active listening techniquesthings like reflecting back what a customer says and avoiding interruptions. Empathy in Customer Interaction Scripts Customer interaction scripts can easily sound roboticunless you build empathy into them.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

360Connext

FEBRUARY 12, 2018

I’ve always found the link between learning and customer experience fascinating I facilitate workshops and train in-person programs all the time without a second thought. Scripting, filming and developing additional content geared towards learning CX was a partnership. Video courses are getting REAL. Give it a try!

Education 88

Education Healthcare Scripts Customer centricity 88

CSM Magazine

JANUARY 2, 2025

Active Listening Workshops : Empathy begins with listening. Offer workshops that focus on active listening techniquesthings like reflecting back what a customer says and avoiding interruptions. Empathy in Customer Interaction Scripts Customer interaction scripts can easily sound roboticunless you build empathy into them.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

SharpenCX

MAY 16, 2022

Aim to Connect Through Strong Scripts. Whether an agent is a naturally gifted speaker or someone who needs more coaching and guidance, everyone needs a solid script. A good script starts with a statement that quickly elicits a strong connection. Collaborate with your agents in developing your scripts. Adopt a Good CRM.

Contact Center 67

Contact Center Scripts Call Center call center software 67

JustCall

MARCH 13, 2020

Cold Call Scripting . This is why the practice of preparing cold call scripts comes in handy. Mapping out a cold call script helps sales reps deal with prospects more confidently. A half-baked, raw sales script is not going to cut the deal. Train your sales representatives on how to frame scripts accordingly.

Sales 72

Sales Scripts Coaching CRM 72

CSM Magazine

JUNE 21, 2018

The customer service agents are smiling, making eye contact and actually conversing – and not from a script. Most customer service programs focus on providing scripted words and actions that are one-size-fits-all… and that’s why they fail. About the Author.

Customer Service 58

Customer Service Airlines Scripts Coaching 58