Self service Survey Surveys 
Beyond Philosophy
MAY 14, 2015
People like the convenience of self-service. More and more of your Customers believe access to self-service options is essential to their relationship with your business. Knowing this, it is critical that you plan your self-service options well. Clearly, more Customers want self-service options.
ShepHyken
APRIL 13, 2025
How employee feedback surveys fuel customer experience excellence by Jill Raff (Nation’s Restaurant News) How employee surveys can help you ensure your team feels heard and empowered. While many companies survey customers to find out how they are doing, few survey their employees.
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Calabrio
APRIL 15, 2025
Customer Experience Improving Patient Self-Service: How Healthcare Contact Centers Can Use Chatbots & Adaptive Engagement to Elevate Patient Experience The healthcare industry is at a breaking point. Patient self-service tools like chatbots. One solution thats reshaping the patient experience?
ShepHyken
NOVEMBER 14, 2024
AI’s Impact on Customer and Employee Interactions Nearly half of the 697 companies surveyed by Metrigy are already using AI to power customer and employee interactions, with those leading the charge reporting double the improvements in key customer experience (CX) metrics compared to others. Currently, 46.2% The top use case? testing it.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
ShepHyken
JANUARY 6, 2021
Consider the result of the more than 1,000 consumers we surveyed for our 2020 Achieving Customer Amazement Survey. of them are willing to leave because of bad customer service. We found a whopping 96.2% That number will stay high and is more important than ever as we continue to navigate and come out of the pandemic.
Beyond Philosophy
OCTOBER 15, 2015
According the report, the common complaints from those Customers surveyed included: Feeling Hassled: Feeling passed around between different agents during an interaction (23%). Needing to contact a company several times to resolve a single issue (23%). How are companies blowing it? Of the U.K.
Advertiser: ZoomInfo
In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? It’s no longer the engagement channel leading CCaaS conversations.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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