TechSee

FEBRUARY 20, 2018

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. Drivers for customer self-service.

Virtual Agent 132

Virtual Agent Self service Contact Center Technical Support 132

Creative Virtual

APRIL 9, 2020

So far in this series we have discussed using chatbots, virtual agents and conversational AI to offer easy-to-use customer self-service (Part 1) and as an Agent Assist tool to support contact centre agents (Part 2). By Chris Ezekiel, Founder & CEO.

Self service 52

Self service Virtual Agent Chatbots Entertainment 52

SmartAction

NOVEMBER 22, 2023

Conversational AI helps them out of what seems to be an endless cycle of button pressing and voice prompts to connect them immediately with a virtual agent. It can verify new accounts, take payment information, provide technical support, automate routine tasks with human assistance, and more. Collaborate.

Contact Center 91

Contact Center Interactive Voice Response Virtual Agent Management 91

SmartAction

OCTOBER 25, 2023

Personalization : A staggering 72% of consumers expect customer service to recognize their identity and purchasing history. Conversational AI, with its specific intents and data-driven capabilities, empowers virtual agents with readily available customer information, ensuring personalized interactions.

Interactive Voice Response 91

Interactive Voice Response Customer Service Virtual Agent Self service 91

TechSee

MARCH 13, 2018

The customer service industry, in particular, pinned high hopes on AI, expecting that upon its introduction to the market, smart machines would truly transform the customer experience. In cases of technical support, AI can predict the best path to achieve a satisfactory resolution based on a combination of issue type and customer behavior.

Customer Service 95

Customer Service Chatbots Virtual Agent Technical Support 95

DMG Consulting

OCTOBER 4, 2018

Organizations that invested in them spent lots of time finding and loading the data and trying to get their employees, particularly those in contact centers, customer service organizations, technical support functions and field service, to use the solutions.

Management 72

Management Virtual Agent Gamification Technical Support 72

TechSee

FEBRUARY 12, 2018

AR has been especially beneficial in the technical suppor t domain. Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. Virtual Customer Assistants. An increasing number of customers are demanding self-service options.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84