Beyond Philosophy
NOVEMBER 4, 2018
Uber reduces friction in the transportation business by increasing communication; you can see the drivers, it auto-populates your destination, and then it gives you the cost up front. Institute self-service: There are times when you just want to do it yourself. Hyken’s Six Areas for Making Your Experience Convenient.
ShepHyken
DECEMBER 3, 2021
In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Mapping out the ‘ease of doing business’ and essentially removing any barriers to service .
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TechSee
JUNE 10, 2021
The end-user can easily accomplish these activities in self-service mode or by speaking directly with a remote expert. As the service organization’s visual capabilities become more sophisticated , the number of use cases and resulting ROI increase. Succeed with Self-service.
AWS Machine Learning
AUGUST 30, 2023
QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. Deploying the LLM-powered QnABot can help you elevate the self-service experience for customers and employees.
AWS Machine Learning
MARCH 31, 2023
Gartner’s Customer Service and Support Leader poll estimates that live channels such as phone and live chat cost an average of $8.01 per contact, while self-service channels cost about $0.10 They consistently see 90% of the QnABot traffic routing through the self-service option on the website.
Beyond Philosophy
NOVEMBER 4, 2018
Uber reduces friction in the transportation business by increasing communication; you can see the drivers, it auto-populates your destination, and then it gives you the cost up front. Institute self-service: There are times when you just want to do it yourself. Hyken’s Six Areas for Making Your Experience Convenient.
TechSee
JULY 1, 2022
This pain is felt particularly acutely in the field service industry, where transportation costs are often considered unavoidable. This creates a dual pressure on field service leadership, to both reduce demand wherever possible, and improve the efficiency of their performance across every step.
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