CSM Magazine

MARCH 30, 2022

60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research. The majority of people are now happy to use self-service instead of speaking to a customer service person on the phone – especially for simple queries.

Self service 59

Self service Real estate Customer Service Wireless 59

The Petrova Experience

DECEMBER 29, 2020

Our 5th 2021 customer experience trend highlights contactless and self-service experiences across industries. Before we dive into this topic, let’s take a moment to define what contactless and self-service mean to us. What is Self Service? To begin, let’s define self-service.

Self service 45

Self service Airlines Healthcare Transportation 45

ProProfs Blog

NOVEMBER 29, 2019

Live Chat Customer Service Statistics. Live Chat Response Time/Wait Time Statistics. 16% of customers prefer to use live chat software as customer support and service channel than self-service and social media platforms. Live Chat Response Time/Wait Time Statistics.

Wait times 135

Wait times Customer Support Transportation Sales 135

Interactions

JUNE 2, 2022

Here’s how having the right IVA, one providing an optichannel, self-service approach, can help you optimize conversations, solve labor shortage issues, drive operational efficiency, and create a best-in-class experience for travelers. . Guests want to solve their problems with self-service tools.

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Self service Transportation Virtual Agent APIs 62

Inbenta

NOVEMBER 3, 2022

In many cases, these self-service tools are also a more personal way of interacting with healthcare services than browsing a website or communicating with an outsourced call center. Reduce waiting time. A chatbot is an automated tool designed to simulate an intelligent conversation with human users.

Healthcare 96

Healthcare Chatbots Morale Transportation 96

bold360 Blog

AUGUST 27, 2020

The virus drove a radical shift towards digital channels and remote work that impacted both service employees and their customers. Shifting to Remote Work & Remote Service Delivery. Maland and her team scrambled but made things work. Technology Offers a Flexible, Scalable & Future-Proof Solution.

Customer Support 52

Customer Support Chatbots Transportation Self service 52

SmartAction

SEPTEMBER 17, 2018

Customers are expecting faster, easier, and better service than ever before, and companies that have risen to meet these expectations have found great success. Ride-sharing companies emerged and became disruptive competitors in the transportation industry mostly because they saved customers a valuable resource – time.

Interactive Voice Response 40

Interactive Voice Response Self service Average Handle Time Transportation 40