Self service Wait times White Paper 
VocalCom
JUNE 24, 2020
Gartner reveals that 91% of organizations are planning to deploy AI within the next three years and that by 2025, customer service organizations that embed AI in their multichannel customer engagement platforms will elevate operational efficiency by 25%. Technology is now the glue that is holding the digital economy together.
Fonolo
FEBRUARY 20, 2020
Now that consumers are aware that the technology exists to prevent long wait times, they're far less likely to be understanding when a business isn't using that solution. This white paper explores key areas that are sure to shake up the industry. callcenter #trends Click To Tweet. Or be prepared to lose them!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
NOVEMBER 18, 2020
If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. When I see results from customer service satisfaction surveys that are unfavorable, I know the culprit is probably due to long wait times…”. Say, ‘I don’t know.’
NobelBiz
FEBRUARY 13, 2024
RELATED ARTICLE CRM Key Features For Customer Service Interactive Voice Response (IVR) An advanced Interactive Voice Response system allows customers to navigate through options using their voice or keypad inputs, efficiently directing them to the appropriate service or information, thereby enhancing self-service capabilities.
ShepHyken
MARCH 31, 2018
Simply put: nobody wants to wait nearly eight hours for a response to their complaint in the lightning-fast world of social media. Regardless of social media channel, reaction time is paramount. Social Bakers released a study that found the average wait time on social media is nine hours.
Serenova
DECEMBER 13, 2019
They have to handle calls quickly to keep wait times down. Because of improved self-service, customers often resort to calling the contact center only when they have complicated issues or have been frustrated by other channels. And 59% said the same of long wait times.
Quadient
SEPTEMBER 28, 2020
This has increased wait times and, in some cases, shut down systems. Therefore they are more open than ever to trying new technologies such as automated self-service options and chatbots to self-manage through relatively minor concerns. Keep it simple; remember Covid-19 has put a lot on peoples’ plates.
Expert insights. Personalized for you.
62 
Let's personalize your content