Steve DiGioia

FEBRUARY 2, 2016

After all the money is spent, the seminars are attended and advice books read, what’s left? The world of business is fraught with a myriad of theories, quotes and snippets of information all designed to help wide-eyed junior entrepreneurs become successful.

Customer Service 246

Customer Service Marketing Customer Experience Personalization 246

Steve DiGioia

JUNE 26, 2023

We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”. We have studied ways to best serve our customers ad nauseam. We use numerous metrics to gauge customer sentiments.

Customer centricity 195

Customer centricity Coaching Metrics Accountability 195

Myra Golden Media

JULY 31, 2019

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. The particular course that was pivotal to these calls was your “How to De-escalate” section.”. Anna Hoang, Customer Support Specialist I, Vertafore. “

Coaching 166

Coaching Customer Care Customer Support Customer Service 166

Victor Midgley

APRIL 27, 2020

Back to Articles Listen to Audio Watch Video Lessons Directory Study Tools I typically start my seminars with a quote from one of my mentors, Jim Rhone. He would ask; “who’s plan are you buying? Who’s got you talked into doing what you are doing?” Another of my most respected […]

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156

Victor Midgley

APRIL 27, 2020

I typically start my seminars with a quote from one of my mentors, Jim Rhone. He would ask; “who’s plan are you buying? Who’s got you talked into doing what you are doing?” Another of my most respected mentors, Bob Proctor, in his book, “You Were Born Rich” made this […]

156

156

Myra Golden Media

APRIL 15, 2019

After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. Want to improve your effectiveness? Ask your employees to anonymously tell you what you should Start, Stop, and Continue to do. Last year I had the client from hell.

Feedback 227

Feedback Customer Experience Management Customer Service 227

ShepHyken

JANUARY 29, 2021

Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines.

Best practices 252

Best practices Contact Center Interactive Voice Response Call Center 252

Aspect

OCTOBER 25, 2018

We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. At our breakfast seminar, the requirement for contact centres to transform was addressed and we heard from Aspect experts on digital disruption and how organisations can best interact with the modern customer.

Interactive Voice Response 48

Interactive Voice Response Chatbots Self service Enterprise 48

Call Center Weekly

NOVEMBER 19, 2018

Leadership must be committed to improving and should regularly attend training, seminars and conferences. When they see those fundamental service principles in their leaders, they will emulate it amongst one another and customers. Front line supervisors, leads and managers are a great source for ideas- one of the best IMO.

Contact Center 222

Contact Center Government Feedback Consulting 222

Contact Center Pipeline

FEBRUARY 20, 2018

Years ago, I devised a leadership seminar and much of the program’s focus was on communication. Passing the baton” refers to handing over a particular duty or responsibility to someone, as in a relay race. We actually handed out relay race batons to illustrate the action of “handing off” information.

Calibration 138

Calibration Coaching Contact Center Call Center 138

Myra Golden Media

JUNE 13, 2017

I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Our attendees had this to say about Myra: • Myra held everyone’s attention. Her personal stories and experiences were insightful and valuable. • Myra is a wonderful and engaging speaker.

Education 166

Education Personalization Customer Service Management 166

Peter Lavers

JULY 8, 2015

WCL Customer Management is delighted to support Hello Customer for a breakfast seminar on September 10th with guest speaker, Daragh Kelly, Customer Intelligence Director at SKY IQ. Date: Thursday 10th September 2015. Time: 7am – 10am. Click here to register.

Customer centricity 133

Customer centricity Management 133

Myra Golden Media

MARCH 18, 2020

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. The particular course that was pivotal to these calls was your “How to De-escalate” section.”. Anna Hoang, Customer Support Specialist I, Vertafore. “

Coaching 156

Coaching Customer Support Call Center Customer Care 156

Myra Golden Media

APRIL 15, 2017

I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Our attendees had this to say about Myra: • Myra held everyone’s attention. Her personal stories and experiences were insightful and valuable. • Myra is a wonderful and engaging speaker.

Education 174

Education Personalization Customer Service Management 174

TeleDirect

DECEMBER 20, 2024

Teledirect Advantage: Teledirect excels in inbound customer support , handling tasks like appointment scheduling , seminar reservations , and issue resolution. Different call centers specialize in various services, such as inbound customer support , outbound follow-ups , or technical assistance. Understanding their expertise is essential.

Call Center 62

Call Center Outbound sales industry standards Analytics 62

CX Global Media

OCTOBER 15, 2018

If leadership training is provided, it’s typically provided via traditional classroom workshops or seminars that are known to deliver very low return on investment for leadership development, impact and learner interest. Being a good agent does not translate to being a good supervisor.

Contact Center 269

Contact Center Morale Call Center Metrics 269

COPC

JUNE 11, 2019

seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Making the most of AI and setting up metrics to measure its performance was a hot topic during the seminar.

Finance 40

Finance Benchmark outsourcing Chatbots 40

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 182

Customer Service Consulting Consulting Metrics 182

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 182

Customer Service Consulting Consulting Metrics 182

CSM Magazine

OCTOBER 30, 2024

How to do it: Attend training sessions: Take advantage of workshops and seminars. Continuously Improve Your Skills Why it matters: Ongoing development keeps your skills sharp and relevant. Seek feedback: Ask for constructive criticism from supervisors and peers.

Customer Service 52

Customer Service Construction CRM outsourcing 52

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019. The post COPC Inc.

outsourcing 8

outsourcing Construction Contact Center Banking 8

Taylor Reach Group

MAY 14, 2020

You’ll be the “great boss example” they cite in future training seminars. You still want to keep in touch with them: send a text, make a call, ask them how they’re doing. That individual caring will be long remembered. If your people are actively working, you have more opportunities to connect with them.

Employee engagement 171

Employee engagement Consulting Consulting Coaching 171

CSM Magazine

DECEMBER 23, 2024

Team-Building Workshops Conduct interactive seminars centered on team-building exercises. Invite industry experts or motivational speakers to offer workshops and seminars, where you may learn new skills while also strengthening team relations in a casual environment.

Customer Support 52

Customer Support Morale Coaching Personalization 52

Call Center Weekly

DECEMBER 19, 2017

I heard Zig Ziglar say at a seminar nearly two decades ago, "Your input determines your output".

Technology 136

Technology Customer Experience Entertainment Coaching 136

Cisco - Contact Center

AUGUST 27, 2024

To discover how Cisco is paving the way to unlock the power of AI, join us for our upcoming AI Unveiled customer online seminar series.

84

84

Fonolo

AUGUST 17, 2021

From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training. Improve training to address gaps. Training your agents is essential when optimizing call center performance. The good news is, there are many call center agent training options available!

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 140

Customer Service Consulting Consulting Metrics 140

Callminer

MAY 27, 2020

Maybe your team would benefit from a creativity workshop or team-building seminar to improve in-office relationships. . “To shake up the workday, or start Monday off with some inspiration, Cooleaf recommends hiring a motivational speaker to come into the office.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

CSM Magazine

MARCH 24, 2025

Watching a three-minute video is much more achievable than a half-day seminar. .’ This way of learning lets staff learn at their own pace, making it less likely to interfere with a very high workload or any pending deadlines they must manage. It also makes the material far less intimidating.

Upselling 52

Upselling Education Feedback Management 52

Aspect

MARCH 8, 2019

Industry Insights and Roadmaps : In these seminars, you’ll learn how to future-proof your organization by gaining a clear understanding of the capabilities you’ll need for the short- and long-term future. Making it Work : This technical deep-dive track focuses on maximizing the stability and performance of your platform.

APIs 100

APIs Interactive Voice Response Feedback Customer Experience 100

CSM Magazine

MARCH 5, 2025

Fundamental events within the financial world include seminars that provide education as well as social and networking-based meetings. Hosting Exclusive Client Events Affectionate clientele events create excellent opportunities to honor clients and establish solid connections.

CRM 52

CRM Feedback Education Personalization 52

Fonolo

JULY 27, 2021

Call center agent training can take the form of courses, seminars, videos, and other activities that teach and inform agents about successful work practices. If your agent displays a need for improvement in first call resolution or customer satisfaction, offer them additional training to help them improve.

Call Center 142

Call Center Abandon rate First call resolution Construction 142

CSM Magazine

OCTOBER 13, 2022

Service Quality Institute has a program called Coaching for Success that is available online (when you have managers at remote locations), in-house seminars, and products you can skilfully implement on-site with your own trainers. Their verbal communication skills are weak. Employees like Scott need to be rewarded, recognized, and valued.

Customer Service 105

Customer Service Healthcare Coaching Consulting 105

Lumoa

NOVEMBER 8, 2017

We recently talked about this topic in a breakfast seminar hosted by Sininen Meteoriitti. This way the results are always relevant for the businesses we work with, but the modern technologies help us in increasing the efficiency and reducing cost level.

Feedback 110

Feedback Analytics Metrics Technology 110

Myra Golden Media

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Need some guidance on how to develop and execute a quality program that is robust, fair, and that your employees buy-in to – and one that doesn’t make your supervisors need to sip wine just to get through a coaching discussion with employees?

Calibration 153

Calibration Coaching Morale Feedback 153

Toister Performance Solutions

MARCH 28, 2019

Gathering everyone together for a half-day seminar just doesn't work in today's busy environment. Half-day seminar. You'll often find there's a way to get things done if you think beyond the traditional seminar and focus on training that's short, convenient, and practical. We're too busy! One solution is the team huddle.

Customer Service 70

Customer Service Customer emotions Contact Center Metrics 70

Taylor Reach Group

MARCH 20, 2020

Host seminars or workshops that address depression and stress management techniques, like mindfulness, breathing exercises, and meditation, to help employees reduce anxiety and stress and improve focus and motivation. Provide free or subsidized lifestyle coaching, counseling, or self-management programs.

Contact Center 105

Contact Center Consulting Consulting Coaching 105