Myra Golden Media

JULY 29, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing.

Customer Service 184

Customer Service Morale Call Center Management 184

Myra Golden Media

NOVEMBER 20, 2019

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. The particular course that was pivotal to these calls was your “How to De-escalate” section.”. Anna Hoang, Customer Support Specialist I, Vertafore. “

Coaching 185

Coaching Customer Care Customer Support Feedback 185

Myra Golden Media

JULY 31, 2019

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. The particular course that was pivotal to these calls was your “How to De-escalate” section.”. Anna Hoang, Customer Support Specialist I, Vertafore. “

Coaching 166

Coaching Customer Care Customer Support Customer Service 166

CX Global Media

DECEMBER 4, 2018

The question came to me after I heard the answer from Penny Reynolds, a long-time and award-winning contact center trainer, during her web training seminar titled: How Do Your Call Center Supervisors Measure Up?

Contact Center 240

Contact Center Coaching Strategic Value Call Center 240

Myra Golden Media

JUNE 9, 2019

I usually tell my client that I’m bringing my family with me on trips because I like to have my daughter attend seminars to see what I do. Talk to your client/employer about your goals for “Take Your Daughter to Work” Day. Your kids are impressed with what you do 40 hours a week.

Customer Experience 234

Customer Experience 234

Myra Golden Media

MARCH 18, 2020

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. The particular course that was pivotal to these calls was your “How to De-escalate” section.”. Anna Hoang, Customer Support Specialist I, Vertafore. “

Coaching 156

Coaching Customer Support Call Center Customer Care 156

Contact Center Pipeline

FEBRUARY 20, 2018

Years ago, I devised a leadership seminar and much of the program’s focus was on communication. Passing the baton” refers to handing over a particular duty or responsibility to someone, as in a relay race. We actually handed out relay race batons to illustrate the action of “handing off” information.

Calibration 138

Calibration Coaching Contact Center Call Center 138

CSM Magazine

OCTOBER 30, 2024

How to do it: Attend training sessions: Take advantage of workshops and seminars. Continuously Improve Your Skills Why it matters: Ongoing development keeps your skills sharp and relevant. Seek feedback: Ask for constructive criticism from supervisors and peers.

Customer Service 52

Customer Service Construction CRM outsourcing 52

ShepHyken

JANUARY 29, 2021

Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines.

Best practices 246

Best practices Contact Center Interactive Voice Response Call Center 246

Steve DiGioia

NOVEMBER 16, 2015

We don’t need the throngs of people clamoring to one of our paid seminars to prove our worth and ability to help others. But we all can be a mentor to those who look towards us for advice. We don’t need to be famous or published in academia. We can all help those who seek us out.

Marketing 220

Marketing 220

Myra Golden Media

APRIL 15, 2019

After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. Want to improve your effectiveness? Ask your employees to anonymously tell you what you should Start, Stop, and Continue to do. Last year I had the client from hell.

Feedback 227

Feedback Customer Experience Management Customer Service 227

ShepHyken

AUGUST 9, 2019

The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars. For example, I once had my dinner at a restaurant and got a complimentary dessert – I really liked that! Stay Connected with Your Customers.

Feedback 304

Feedback Sales Accountability Personalization 304

CSM Magazine

AUGUST 8, 2023

One great way you can support this effort is by organizing educational seminars with expert Medicare brokers like Medigap Seminars. Consider hosting seminars or workshops with medical package experts to help further explain the choices available.

Entertainment 52

Entertainment Education Personalization 52

Myra Golden Media

JUNE 13, 2017

I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Our attendees had this to say about Myra: • Myra held everyone’s attention. Her personal stories and experiences were insightful and valuable. • Myra is a wonderful and engaging speaker.

Education 166

Education Personalization Customer Service Management 166

TeleDirect

AUGUST 26, 2019

From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. Assessing all planning work prior to your show or seminar is challenging enough. Seminar assistance.

Call Center 48

Call Center outsourcing Business Process Outsourcing Healthcare 48

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 182

Customer Service Consulting Consulting Metrics 182

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 182

Customer Service Consulting Consulting Metrics 182

CSM Magazine

OCTOBER 13, 2022

Service Quality Institute has a program called Coaching for Success that is available online (when you have managers at remote locations), in-house seminars, and products you can skilfully implement on-site with your own trainers. Their verbal communication skills are weak. Employees like Scott need to be rewarded, recognized, and valued.

Customer Service 105

Customer Service Healthcare Coaching Consulting 105

CSM Magazine

SEPTEMBER 13, 2024

Workshops and Seminars : These offer opportunities for interactive learning and networking. Choose the Right Training Methods Different training methods suit different learning styles and objectives. Some of the most effective methods include: On-the-Job Training : Employees learn by doing, under the guidance of experienced mentors.

Morale 52

Morale Metrics Feedback Coaching 52

Peter Lavers

JULY 8, 2015

WCL Customer Management is delighted to support Hello Customer for a breakfast seminar on September 10th with guest speaker, Daragh Kelly, Customer Intelligence Director at SKY IQ. Date: Thursday 10th September 2015. Time: 7am – 10am. Click here to register.

Customer centricity 133

Customer centricity Management 133

Call Center Weekly

NOVEMBER 19, 2018

Leadership must be committed to improving and should regularly attend training, seminars and conferences. When they see those fundamental service principles in their leaders, they will emulate it amongst one another and customers. Front line supervisors, leads and managers are a great source for ideas- one of the best IMO.

Contact Center 222

Contact Center Government Feedback Consulting 222

TeleDirect

MARCH 1, 2019

If your reservations aren’t up to speed, the best seminar or event content in the world won’t matter. Industry seminars. What’s more, through Seminar Edge, our Event Reservation tool, you’ll enjoy scripting resources, 24/7 support and much more. Will your event reservations match your event’s actual agenda? Trade shows.

outsourcing 48

outsourcing Business Process Outsourcing Entertainment Call Center 48

Myra Golden Media

APRIL 15, 2017

I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Our attendees had this to say about Myra: • Myra held everyone’s attention. Her personal stories and experiences were insightful and valuable. • Myra is a wonderful and engaging speaker.

Education 174

Education Personalization Customer Service Management 174

Steve DiGioia

FEBRUARY 2, 2016

After all the money is spent, the seminars are attended and advice books read, what’s left? The world of business is fraught with a myriad of theories, quotes and snippets of information all designed to help wide-eyed junior entrepreneurs become successful.

Customer Service 246

Customer Service Marketing Customer Experience Personalization 246

Toister Performance Solutions

OCTOBER 14, 2021

Read this post before you recognize your good employees with a training class, seminar, or conference. Conclusion Imagine sending an employee to a conference or seminar that's related to their job or industry. She was investing in my development because it made me a more valuable employee. You might save a lot of hassle.

Sales 69

Sales Management Customer Service 69

Fonolo

AUGUST 17, 2021

From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training. Improve training to address gaps. Training your agents is essential when optimizing call center performance. The good news is, there are many call center agent training options available!

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

CSM Magazine

SEPTEMBER 27, 2023

Read books and educational resources , take online courses on personal finance, investing, budgeting, and economics, or attend workshops and seminars on personal finance topics. As your financial situation evolves and markets change, continue to learn how to stay informed and make informed decisions.

Real estate 59

Real estate Finance Banking Education 59

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 140

Customer Service Consulting Consulting Metrics 140

Toister Performance Solutions

MARCH 28, 2019

Gathering everyone together for a half-day seminar just doesn't work in today's busy environment. Half-day seminar. You'll often find there's a way to get things done if you think beyond the traditional seminar and focus on training that's short, convenient, and practical. We're too busy! One solution is the team huddle.

Customer Service 70

Customer Service Customer emotions Contact Center Metrics 70

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo.

Contact Center 52

Contact Center Big data Call Center Technology 52

ConvergeOne

AUGUST 16, 2022

It was amazing to see all those people, including new faces, at the three-hour on-site seminar. There was nothing in the event to entice the folks to sign up and attend, like say a golf outing, a basketball game in the stadium, or lunch/dinner at a high-end restaurant. It was simply in our offices in Ontario, CA.

Education 92

Education Technology Management 92

CSM Magazine

OCTOBER 8, 2024

Professional development or informal seminars should teach customer service skills, including active listening, empathy, dispute resolution, and digital communication. Prioritizing such training helps schools meet the diverse requirements of their community, retain students, attract new enrollments, and develop a favorable reputation.

Education 52

Education Customer Service Technology Personalization 52

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019. The post COPC Inc.

outsourcing 8

outsourcing Construction Contact Center Metrics 8

Taylor Reach Group

MAY 14, 2020

You’ll be the “great boss example” they cite in future training seminars. You still want to keep in touch with them: send a text, make a call, ask them how they’re doing. That individual caring will be long remembered. If your people are actively working, you have more opportunities to connect with them.

Employee engagement 171

Employee engagement Consulting Consulting Coaching 171

TeleDirect

JUNE 2, 2021

Outbound call center – an outbound call center reaches out to existing and potential clients for telesales & upsells , seminar & event registration , lead generation and other marketing-based initiatives. Inbound call centers assist with everything from order processing to customer service and more.

Call Center 62

Call Center Business Process Outsourcing Upselling outsourcing 62

TeleDirect

JULY 1, 2021

Want to ensure your next big seminar gets the most people in the seats? Seminar & event registration. To optimize your outbound call center services, ensure you have an actionable, intelligent event & seminar plan in place. Inbound calls and communication fall under any of the following categories: Reservation services.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

Tethr

APRIL 7, 2020

Companies who were planning on holding seminars, conferences, trade shows, summits and customer gathering are all making some pretty tough calls right now. Registrants who signed up for an eight-hour seminar aren’t going to have the same attention span for that long of a video conference. You can decide to offer the event online.

Gamification 65

Gamification outsourcing Marketing Technology 65