ProProfs Blog

MAY 29, 2020

Create customer feedback surveys and send them out to your customers. Create these surveys, not to get answers on whether they like your product; you have NPS surveys for that. Create these feedback surveys to understand the nature of your customer’s journeys and how they navigate across various touchpoints.

Advertising 109

Advertising Surveys Journey mapping Feedback 109

Totango

DECEMBER 28, 2021

These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Another way to check-in with customers is by sending periodic satisfaction surveys. For example, Net Promoter Score (NPS) surveys ask customers how likely they would be to promote you to a friend or colleague.

Benchmark 102

Benchmark Best practices Education Surveys 102

Totango

JUNE 3, 2022

An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. If you don’t mind, would you please take five minutes to visit the link below and fill out our short survey? Thank you for your patience, [CS Manager Name]. Invitation to Event Email Template. Here’s a sample template.

Feedback 115

Feedback SaaS Surveys Accountability 115

TeleDirect

JANUARY 17, 2020

With timely surveys and follow-up communication, you’ll have an ear to the ground on critical feedback. If you’re having a seminar or important meeting, client attendance is everything. TeleDirect utilizes Amazon Web Services and strategic Availability Zones for industry-leading security, redundancy, and overall performance.

Best practices 93

Best practices Call Center Business Process Outsourcing Entertainment 93

TechSee

FEBRUARY 23, 2021

A recent TechSee survey revealed that 65% of respondents would rather avoid technician visits due to safety concerns unless essential. Holding a training seminar for all company technicians is not only costly but also impractical. The safety precautions of Covid-19 only compound the challenges of truck rolls.

Self service 109

Self service Wireless Contact Center Government 109

OctopusTech

MAY 10, 2018

While planning to launch a new product or service into the market, it always comes in handy to do a survey by phone of potential customers beforehand in order to learn their opinions and understand their demands before you go into production. Seminar Reminder. Launching Products. Soft Lead Generation.

Telemarketing 63

Telemarketing Advertising Scripts Sales 63

CSM Magazine

SEPTEMBER 20, 2021

Doing a thorough pulse check via surveys, forms, and polls. Gather their feedback via small surveys, polls, or questionnaires. It comes with a number of templates and a huge library of questions, with which you can compile a delightful survey in minutes. Ticket management for auto-routing, prioritizing issues, escalations, etc.

Customer Support 98

Customer Support Education Self service Surveys 98

AskNicely

AUGUST 1, 2018

Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to implement an NPS program this week. It’s tempting to simply download your customer list and send out a single NPS survey, but a rock-solid NPS program is much more than a single survey. Plan to respond to every survey.

Customer retention 60

Customer retention Surveys Personalization Accountability 60

delighted

FEBRUARY 22, 2022

To add to these challenges, educational tools like handbooks, seminars, and models that explain how to grow a CX program, or assess your customer experience maturity, don’t really exist. So where does the manager of a CX program start? The results of this process?

Customer Experience 91

Customer Experience Feedback Customer centricity Surveys 91

Toister Performance Solutions

JANUARY 14, 2020

The study surveyed 1,000 Americans who work full or part-time as frontline employees in a variety of industries including retail, contact centers, and insurance. Employees aren't being trained The only formal training I received at the clothing store was a loss-prevention seminar I attended after having been on the job for about two months.

Customer Service 62

Customer Service Contact Center Personalization Surveys 62

ChurnZero

AUGUST 14, 2020

NPS software is used to create, deploy, and manage NPS surveys. NPS surveys produce a score that is used as a customer satisfaction benchmark to measure your customers’ likelihood to recommend you to a friend or colleague. Deliver surveys through email or in-app messages to maximize engagement opportunities. Webinar Software.

CRM 87

CRM Finance Upselling Accountability 87

TeleDirect

JULY 1, 2021

Want to ensure your next big seminar gets the most people in the seats? With an effective surveys & feedback program , your enterprise quickly identifies which areas of your outreach strategy are on track, and which parts need improvement. Seminar & event registration. Order processing. Constant feedback.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

CSM Magazine

AUGUST 7, 2020

If you look at recent employee satisfaction surveys, you will see that people want money less – as odd as it may seem for many executives – and prefer recognition for their hard work instead. According to a LinkedIn worldwide survey, 74% of job candidates desire a job where they feel their work matters.

Benchmark 59

Benchmark Surveys Education Personalization 59

SharpenCX

JUNE 28, 2023

The best way to gather this data is through customer feedback surveys. Additionally, invest in each agent’s growth and career path with regular work performance evaluations, yearly goal setting, and surveys to share their opinions. This can help you determine which agents may need further training.

Call Center 67

Call Center Metrics call center software Contact Center 67

Outsource Consultants

DECEMBER 15, 2022

Allowing agents to spend more time in training programs or relevant seminars can improve morale in the long run, even if it temporarily means less time on the phone. If you do go this route, be sure to send a new survey frequently.

Morale 67

Morale Call Center Contact Center Education 67

ProProfs Blog

SEPTEMBER 17, 2021

Read more: Your Ultimate Guide to Employee Engagement Surveys. Career Builder Survey shows that 3 out of 5 workers are burnt out in their current job while 31% of workers face a large amount of stress. Make Use of Employee Benefit Surveys. Benefit surveys are a great way to collect feedback from your employees.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

COPC

FEBRUARY 2, 2017

and Execs In The Know will present survey findings from the 2016 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series. Breakfast Seminar, Auckland, New Zealand. and the Contact Centre Institute of New Zealand will be holding a Breakfast Seminar. At the event, COPC Inc. March 1, 2017.

Benchmark 40

Benchmark Banking Best practices Surveys 40

CSM Magazine

SEPTEMBER 13, 2024

Workshops and Seminars : These offer opportunities for interactive learning and networking. Employee Feedback : Regular surveys can gauge employee satisfaction and motivation levels after training. Choose the Right Training Methods Different training methods suit different learning styles and objectives.

Morale 52

Morale Metrics Feedback Coaching 52

CSM Magazine

APRIL 9, 2019

Rick Conlow gained some key lessons from a customer service survey conducted at the Mall of America. As I held a customer service seminar at the Mall of America, I had the idea to rate the mall’s stores to gain key customer service lessons. According to our survey, only 20% of employees did a good job.

Customer Service 45

Customer Service Complaint resolution Surveys Personalization 45

Hodusoft

AUGUST 21, 2023

Additionally, the CNC EXPO often features a series of seminars, workshops, and presentations conducted by industry leaders, experts, and professionals. Using this platform, attendees can explore the latest products, services, and innovations from these exhibitors.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

TeleDirect

AUGUST 23, 2019

Many surveys show that 9 in 10 customers won’t leave a voicemail when considering purchases. Taking reservations for seminars and other events. Suppose someone decides they must have your product at 10:00 p.m. or in another time zone halfway around the world. Making outbound calls. Web-generated lead follow up. Setting appointments.

Call Center 83

Call Center outsourcing Technical Support Contact Center 83

CSM Magazine

JUNE 29, 2021

The client’s experience is better understood when they have rated your service, so the first step is to perform a survey. Instead, send emails with links to the survey information. By regularly attending seminars and taking part in other education, they will be able to keep their skills and knowledge current. Go Digital.

Customer Service 52

Customer Service Self service Education Finance 52

JivoChat

MARCH 29, 2022

A webinar, also known as a web seminar, is a live online presentation or conference. Surveys and Polls. It’s possible to do that by inserting surveys and polls in the presentation, turning it more dynamic, instigating attendees to test their knowledge, and catching their attention. What is a Webinar? Key features: .

Education 75

Education Surveys SaaS Personalization 75

CSM Magazine

AUGUST 4, 2023

Send Out Surveys & Polls Surveys provide businesses with a valuable opportunity to gain insights into their current customer base’s satisfaction levels, identify areas for improvement, and understand what new features or services customers may desire.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

Horizon CX

MARCH 19, 2022

For some strange reason that 10% statistic is popping up more lately—like the recent Bain & Company survey that indicated only 10% of business leaders believe that the primary purpose of their firms is to maximize value for customers. And finally, after all this hassle, enter the offer to complete an IVR survey.

Surveys 52

Surveys Interactive Voice Response Average Handle Time Wait times 52

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

COPC

APRIL 14, 2016

Judi is providing an in-depth exploration of the findings from the 2015 Customer Experience Management Benchmark (CXMB) Survey — a joint venture between COPC Inc. hosts a lunch seminar with Contact Centre Institute of New Zealand (CCiNZ) to discuss customer journey mapping. Judi Brenstein of COPC Inc. and Execs In The Know.

Benchmark 40

Benchmark Journey mapping Airlines Contact Center 40

Education Services Group

JUNE 4, 2019

Remember, the focus in these events isn’t selling or expanding — people don’t like sales pitches, especially when they’re disguised as informative seminars or simple networking events. Instead, put the focus on pure content, value, and communication. Sales and expansion will come naturally. Customer Success Can Borrow From Marketing.

Marketing 53

Marketing Best practices Upselling Sales 53

Comm100

JUNE 6, 2023

A recent survey found that 50% of college students identified their mental health struggles as their top stressor in 2023. There is no doubt that higher education is facing a mental health crisis. On top of this, 71% said they struggled with issues such as stress, anxiety and depression.

Education 52

Education Wait times Personalization Surveys 52

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. Surveys and questionnaires. Telesales/Inside Sales.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

CSM Magazine

AUGUST 25, 2023

Run surveys, conduct research, or implement feedback sessions to avail more precise information about your consumers. Invest in seminars, webinars, individual courses, and lessons held by a specialist to ensure that you are working with the best-trained professionals in the industry. Unsure how to get started?

Customer Service 52

Customer Service Chatbots Surveys Feedback 52

COPC

AUGUST 10, 2016

The CXMB Series, a survey collaboration between Execs In The Know and COPC Inc., discussed the findings from the 2015 Customer Experience Management Benchmark (CXMB) Survey — a joint venture between COPC Inc. On Monday, Sept 19, COPC Inc. is published bi-annually and features both Corporate and Consumer Editions. based retailer.

Journey mapping 40

Journey mapping Benchmark Entertainment Airlines 40

Vcaretec

MAY 22, 2023

Booking services: This specialised service streamlines the procedure for accepting, confirming, and monitoring bookings, making it ideal for businesses that invite people to seminars or other events. You won't miss a beat with your telesales, surveys, or other outbound operations thanks to marketing-friendly tools and services!

outsourcing 52

outsourcing Contact Center Inbound sales Call Center 52

ViiBE Blog

APRIL 7, 2021

One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company. According to a Microsoft survey , 56% of respondents had stopped business with a brand due to poor customer service. How do you teach good customer service?

Customer Service 52

Customer Service Airlines Feedback Technology 52

ViiBE Blog

APRIL 7, 2021

One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company. According to a Microsoft survey , 56% of respondents had stopped business with a brand due to poor customer service. How do you teach good customer service?

Customer Service 52

Customer Service Airlines Feedback Technology 52

Comm100

OCTOBER 8, 2016

Try creating materials like: Seminars/Webinars. Interview your most loyal customers, and encourage anyone who reaches out to customer service to take surveys. Special Reports. White Papers. Newsletters. Give customers one-on-one attention. Loyalty Programs.

Customer retention 65

Customer retention Scripts Education Marketing 65

Customer Guru

MARCH 7, 2018

We conduct yearly customer surveys and follow closed-loop feedback process: it’s never about just taking the survey; what is more important comes after – connecting to customers and understanding how we can improve our services. Customers found that the way we follow up with them is immensely valuable.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65