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Tools like Intradiem (Real TimeManagement automation) and calld.ai (virtualagents) can help ensure the service you offer doesnt suffer during peaks in demand. Intradiem provides real-timemanagement automation that can ensure your staff stay focused and engaged during periods of high demand.
Five key KPIs help optimize efficiency: Average Handle Time (AHT) , ServiceLevel , Abandonment Rate , Occupancy Rate , and Average Speed of Answer (ASA). Optimize Average Handle Time (AHT) AHT measures the average time spent on a customer interaction, including talk time, hold time, and after-call work.
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