Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. A business analyst can measure things like wait times, behind-the-scenes troubleshooting and problem resolution rates and adjust call center strategy accordingly.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Comm100

OCTOBER 25, 2017

Download this white paper to learn how to prevent, deal with, and follow up on difficult customers. We’ve all experienced times when circumstances have tested our tactfulness. [Free Download] How to Deal with Difficult Customers over Live Chat. Knowing the types of difficult customers is the first step to serve them well.

Morale 169

Morale Customer Service Scripts Personalization 169

Fonolo

FEBRUARY 7, 2013

How to Eliminate Hold Time in Your Contact Center: What’s the difference between average speed of answer and average wait time? Why is average wait time an important metric? How to Calculate Hold Time in a Call Center. What causes long call center hold times?

Call Center 62

Call Center Interactive Voice Response Abandon rate Wait times 62

NobelBiz

FEBRUARY 13, 2024

Self-service Options Providing customers with robust self-service options through various channels (web, mobile, IVR) empowers them to find solutions quickly without needing direct agent interaction, reducing wait times and improving overall satisfaction.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

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It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting. Forecasting is no easy task.

Contact Center

JivoChat

JUNE 1, 2021

If your support or service level is lacking at any customer touchpoints, the buyer’s experience may suffer. Your content inventory could include some of the following: Documents (such as privacy policies and white papers). View your content not just as promotional or sales material but as a customer service opportunity.

CRM 52

CRM Advertising Chatbots Surveys 52