Calabrio

OCTOBER 14, 2019

Self-Scheduling creates a more desirable workplace by empowering employees to be involved in scheduling processes related to lunch, breaks and other activity requests—without impacting customer service levels. For Teleopti Customers. Don’t Miss!

Entertainment 13

Entertainment Best practices Contact Center Analytics 13

Up Your Service

NOVEMBER 15, 2016

Use these individuals as service Workshop Leaders and change agents. With the right mix of strategies for each group, you can maximize buy-in and take your whole organization to the next service level of service culture alignment and performance.

Best practices 88

Best practices Service level Management Personalization 88

Comm100

DECEMBER 16, 2024

Customer service automation enables organizations to scale instantly without increasing headcount. AI agents, capable of handling unlimited simultaneous interactions, ensure service levels remain consistent, even during traffic spikes. How Does Comm100 Help with Customer Service Automation?

Customer Service 52

Customer Service Chatbots Omni-channel support Self service 52

CSM Magazine

JULY 12, 2022

Gym equipment repair specialist Upholstery2u, is using the latest technology to streamline workflows and boost customer service levels. Our SLA monitoring and customer service is better, and customers can self-serve with live tracking and completion reports.”

Management 11

Management Finance CRM Feedback 11

Clarabridge

SEPTEMBER 21, 2017

The primary focus for inbound contact centres is often the service level achieved, perhaps followed by Average Handle Time, Adherence or other measures of productivity and performance. The ebook and the associated workshop was packed full of case studies and tools to help participants turn their contact centres into experience centres.

Average Handle Time 45

Average Handle Time Metrics Customer emotions Consulting 45

Outsource Consultants

MARCH 4, 2025

These systems help call centers cut costs while maintaining exceptional service levels , a win-win for both businesses and customers. Optimized Scheduling and Shift Planning Efficient agent scheduling proves critical for maintaining high service levels while controlling costs.

Call Center 67

Call Center Gamification outsourcing Chatbots 67

Playvox

MARCH 21, 2024

If your WFM system cannot schedule for this type of complexity, service level agreements (SLAs) may be missed, causing agents to be overwhelmed and dissatisfied. As you think about the types of wellness programs you’d like to put in place, make sure you ask your agents for ideas.

Morale 90

Morale Contact Center Quality management Coaching 90

Vonage

OCTOBER 2, 2017

One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement system for our in-house technology team and have run into a disagreement with my boss. “He

Customer Service 48

Customer Service Morale Benchmark Education 48

Vonage

AUGUST 24, 2017

One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement system for our in-house technology team and have run into a disagreement with my boss. “He

Customer Service 48

Customer Service Morale Benchmark Education 48

AWS Machine Learning

OCTOBER 4, 2022

Time series forecasting is a unique and essential science that allows companies to make surgical planning decisions to help balance customer service levels against often competing goals of optimal profitability. If you’re ready to automate and improve forecasting, we’re here to help support you on your journey. About the Authors.

APIs 96

APIs Analytics Transportation Metrics 96

SharpenCX

MAY 16, 2022

Schedule 1:1s and host workshops every month to keep skills fresh or implement new training programs. Vendors may appear to closely match up on a feature-by-feature basis, but the real differentiators become evident when you pull processes and service level agreements into the mix.

Contact Center 67

Contact Center Scripts Call Center call center software 67

CSM Magazine

MAY 9, 2023

Methods for conducting market research include: Surveys Interviews Focus groups Observational studies By using these research techniques, startups can uncover crucial information about their audience and identify areas where they can address customer needs and improve their service levels.

Customer Service 52

Customer Service Customer centricity Feedback Analytics 52

Up Your Service

MAY 24, 2018

Wipro calls theirs “Proactive, value, adding, service partners.” They don’t just meet the service level agreement, they add value and they’re certainly not a vendor, they’re a value adding service partner. ” Doesn’t that make sense? ” They don’t react, they’re proactive.

Airlines 40

Airlines Best practices Education Service level 40

NobelBiz

JUNE 19, 2023

As businesses, we need to harness this culture of immediate responses to elevate customer service levels. The modern world is centered on the concept of immediacy and the ability to obtain information instantly. Real-time monitoring offers an unparalleled advantage in achieving this goal.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Balto

NOVEMBER 28, 2023

Customer Satisfaction (CSAT) Score: CSAT indicates how happy your customers are, and it can be measured by asking your customers to share their opinions on the service level with a simple post-call survey. Conduct workshops that teach your agents how AI encourages cross-functional collaboration and data democratization.

Quality management 52

Quality management Call Center Management Contact Center 52

SmartKarrot

OCTOBER 13, 2022

Monitor any service level agreement items and communicates to operations or client regularly. Keeping in close contact with your customers to discuss all things speech, drive customer objectives, facilitate and run workshops. Act as a client advocate to drive activities that leverage member engagement to achieve client goals.

Customer advocacy 19

Customer advocacy Technical Support Feedback Education 19

SmartKarrot

MARCH 2, 2022

Facilitate Process Reviews, Adoption Reviews and at times Customer Workshops (knowledge sessions) Customer touch points for value & impact conversations. Handle invoices and billing issues, appeal process.

Best practices 3

Best practices Engineering Upselling Accountability 3

NobelBiz

FEBRUARY 13, 2024

RELATED RESOURCE | WORKSHOP Unveiling the Power of Call Center Dynamic Scripting Brad Dashnaw CEO – Shift Marketing ”Their software is easy to use, easy to implement, and able to be integrated with our own platforms.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

SmartKarrot

JULY 26, 2021

Facilitate Process Reviews, Adoption Reviews and at times Customer Workshops (knowledge sessions) Customer touchpoints for value and impact conversations. Handle invoices and billing issues, appeal process.

Upselling 10

Upselling Accountability Customer centricity Best practices 10

SmartKarrot

JULY 2, 2021

Operates as the principal point of contact and liaison for all strategic accounts for service management, support, and escalations. Develop and implement strategic plans to ensure close oversight on overall customer health and successful execution of deliverables against Service Level Agreements.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10

SmartKarrot

NOVEMBER 18, 2020

Understanding the intricacies of the products, services, and partner networks thoroughly to leverage as needed to meet our merchants’ needs. Focusing on exceeding strategic and financial targets of our merchants by analyzing active payment products, transaction volumes, and service levels.

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

JULY 6, 2020

Process could also involve deciding details of customer engagement in the sales funnel, buyer-journey, post-sales service, and customer lifecycle. The ways in which you determine KPIs; business goals in line with customer success goals; customer categories and corresponding service levels; among others.

B2B 10

B2B Finance Surveys Sales 10

SmartKarrot

MAY 27, 2020

The training program is a comprehensive offering that utilizes digital learning platforms, online assessments, workshops, mastery tools, etc methods to deliver the best. The Factor8 approach to account management training encompasses three levels: . LAMP Account Management Training .

Accountability 10

Accountability Management Best practices Customer retention 10

Vistio

APRIL 2, 2022

” The other thing that I do is hold in-person meetings, and conferences, and workshops now that we’re getting to a safe way that we can do that again, so that again, leaders can meet in person. And while customers were forgiving during the emergency in terms of service levels, now they’re not so much so.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

JustCall

MARCH 13, 2020

Trainer Certification Workshop. Right from helping frame service level agreements down to planning and implementing sales tools stack, Sales Hacker helps you in building an adept sales force. Some of the courses that Carew International offers include: Selling Skills Coaching. Excellence in Inside Sales. Double Digit Sales.

Sales 59

Sales Coaching Feedback Consulting 59