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Agentic AI is changing the game for enterprises. Imagine AI systems that don’t just respond to commands but can act independently, learn in real time, and solve complex problems—just like a human agent. This is the promise of Agentic AI.
There are three levels on which contact centers can create value. They include efficiency, customer satisfaction and loyalty, and strategicvalue. Only … Continue reading → The post Boosting Your Contact Center’s StrategicValue appeared first on Brad Cleveland.
Any part of the organization that interacts directly with customers has the potential to create value on three distinct levels: efficiency, customer satisfaction and strategicvalue. Level three leverages customer intelligence to deliver strategicvalue to the organization. appeared first on Brad Cleveland.
Delivering effective customer service is not a program, a back office function or an initiative – it’s a way of doing business that produces value for customers and the organization.
Traditionally seen as cost centers, BPOs are now leveraging AI to transform into strategicvalue drivers. For the BPO industry, there’s a seismic shift underway. Read more in this blog.
This explosion of available insights has the potential to bring huge value to brands everywhere. Did you know? It’s predicted that by 2020, 1.7 megabytes of new information will be created every second, for every human being in the world.
And it has very high strategicvalue to the customer experience and to your organizational performance. But without supervisors being equipped to lead and support and direct and coach, all that training in the world for the frontline is not going to take hold.”. Beyond The Training Event. It’s a journey.
In that case, whether it’s onboarding new clients, handling complex troubleshooting, or managing intricate workflows—advanced Agentic AI will provide the technology that can provide the most strategicvalue and long-term ROI.
There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategicvalue. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.
There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategicvalue. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.
There are three levels on which contact centers can create value. They include efficiency, customer satisfaction and loyalty, and strategicvalue. Only … Continue reading → The post Boosting Your Contact Center’s StrategicValue appeared first on Brad Cleveland.
Customer service initiatives have enormous potential to improve customer experience and boost strategicvalue. I love discovering … The post Principle #5: Customer Service Initiatives Can Lead to Significant StrategicValue first appeared on Brad Cleveland.
Beyond cost-cutting: Strategicvalue Although one of the main advantages of outsourcing is cost reduction, there are many other advantages as well. Outsourcing is also beneficial for the technology sector, where technical support and troubleshooting are handled to provide users with quick and efficient resolutions.
Jim Rembach : And I would dare to say based on what you just said that I’m interpreting strategic importance. And typically, it’s been where the contact center has been quiet kind of quiet about that strategicvalue and importance.
One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategicvalue to your organization.
One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategicvalue to your organization.
One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategicvalue to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.
Customer service initiatives have enormous potential to improve customer experience and boost strategicvalue. When this information is captured, identified, assimilated and … Continue reading → The post Principle #5: Customer Service Initiatives Can Lead to Significant StrategicValue appeared first on Brad Cleveland.
Shirking concerns about AI-related growing pains, 83% of leaders believe that AI will enable 24/7 support across channelsand 79% say it will transform contact centers into strategicvalue drivers in the process. Channel preferences are evolving – omnichannel is key Customers arent only seeking fast experiences.
There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategicvalue. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.
One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategicvalue to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.
As systems scale, conducting thorough AWS Well-Architected Framework Reviews (WAFRs) becomes even more crucial, offering deeper insights and strategicvalue to help organizations optimize their growing cloud environments. In this post, we explore a generative AI solution leveraging Amazon Bedrock to streamline the WAFR process.
Context is the mantra for making something strategic. When everyone sees a clear connection between what you’re doing and what the enterprise wants to become you’ll be viewed as adding strategicvalue. In and of itself, any data point may be useful, but when you connect data, the value can become exponential.
One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategicvalue to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.
One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategicvalue to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.
Service and governance models have been clearly defined for what work is done internally vs. externally with the partner; benchmarks and metrics are measured regularly, reported and assessed; and new ideas and innovate initiatives are driven by the BPO partner that uncovers many new ways of delivering strategicvalue at a sustained level.
Communicate the strategicvalue of the individual – engaged people go above and beyond what is expected of them because they feel part of a purpose larger than themselves. Communicate corporate goals or business changes and demonstrate the strategicvalue each individual can bring to the overall success of the company.
In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategicvalue aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Now in Part 2, we’ll talk about the evolving role of B2B customer support.
In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategicvalue aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.
Vincent Manlapaz, in an interview with Elaine Cobb talks about the challenges the organization faces, the strategicvalue of CS, and some ideas to rise above this challenge (pandemic).
Consider the value when the contact center: Helps operational areas or manufacturing units pinpoint and fix quality problems, which boosts customer satisfaction and repeat purchases, reduces costs associated with warranties and repairs and …
Consider the value when the contact center: Helps operational areas or manufacturing units pinpoint and fix quality problems, which boosts customer satisfaction and repeat purchases, reduces costs associated with warranties and repairs and …
Customers’ profiles and needs can widely vary within a single company based on their strategicvalue, spend (ARR), product use case, and more. Don’t stop short of applying the bottom-up analysis to each of your individual segments.
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