Brad Cleveland Blog

FEBRUARY 10, 2021

Customer service initiatives have enormous potential to improve customer experience and boost strategic value. When this information is captured, identified, assimilated and … Continue reading → The post Principle #5: Customer Service Initiatives Can Lead to Significant Strategic Value appeared first on Brad Cleveland.

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Strategic Value Customer Service Customer Experience Contact Center 26

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

Brad Cleveland Blog

SEPTEMBER 22, 2017

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.

Strategic Value 22

Strategic Value Contact Center Call Center Customer Service 22

TeamSupport

SEPTEMBER 14, 2020

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Now in Part 2, we’ll talk about the evolving role of B2B customer support.

B2B 81

B2B Customer Support SaaS Strategic Value 81

teleopti

APRIL 30, 2019

ring outlines 7 winning strategies to make your organization a great place to work. Communicate the strategic value of the individual – engaged people go above and beyond what is expected of them because they feel part of a purpose larger than themselves.

Employee engagement 80

Employee engagement Management Self service Strategic Value 80

The Petrova Experience

NOVEMBER 19, 2024

And the imperative to align CX strategy with business strategy. A brand like Macy’s can successfully execute either, when their CX strategy is aligned with their overall business strategy. Third-party vendor relationships provide strategic value to retailers, even retailers as large as Macy’s.

Customer centricity 40

Customer centricity Best practices Customer Experience Strategic Value 40

ChurnZero

AUGUST 5, 2022

Customers’ profiles and needs can widely vary within a single company based on their strategic value, spend (ARR), product use case, and more. Differentiating customers is the first step of any Customer Success strategy. Don’t stop short of applying the bottom-up analysis to each of your individual segments.

Management 98

Management Benchmark Strategic Value Metrics 98

Brad Cleveland Blog

SEPTEMBER 22, 2017

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.

Strategic Value 20

Strategic Value Contact Center Call Center Customer Service 20

Brad Cleveland Blog

MARCH 5, 2018

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Strategic Value Customer Service Contact Center Call Center 28

ClearAction

MAY 29, 2016

The end-to-end customer experience is affected by the entire value chain across the company. Success is greater with a strategy that engages the entire value chain across the company. While great customer service is expected by customers, their primary expectation of value is to have no need to contact the Service organization.

Marketing 97

Marketing Customer Experience Chief Customer Officer Calibration 97

Expivia

FEBRUARY 18, 2024

It’s about recognizing the strategic value of AI in delivering a superior customer experience, one that goes beyond the limitations of traditional call volumes and efficiency metrics. With a strategic focus on technology and AI, Expivia has redefined what it means to be a BPO partner. Click here to contact us!

Customer Support 40

Customer Support outsourcing Strategic Value Contact Center 40

TeamSupport

SEPTEMBER 8, 2020

In this blog series, based on the whitepaper co-produced by ServiceXRG and TeamSupport, we explore how to position the investment in Support as a strategic value aligned to current business practices and target outcomes. The Value of Customer Support. Characteristics of Leading Support Organizations.

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B2B Customer Support Strategic Value Coaching 64

Brad Cleveland Blog

APRIL 19, 2016

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Strategic Value 24

Strategic Value Customer Service Contact Center Call Center 24

Contact Center Geek

SEPTEMBER 30, 2021

Not just a high-level overview, Leading the Customer Experience lays out a comprehensive view of how to go from just caring about your customers to building a super focused customer experience strategy. He eloquently describes the levels of customer service value: efficiency, customer satisfaction and loyalty, and finally, strategic value.

Customer Experience 62

Customer Experience Journey mapping Strategic Value Customer centricity 62

ClearAction

FEBRUARY 27, 2016

Context is the mantra for making something strategic. When everyone sees a clear connection between what you’re doing and what the enterprise wants to become you’ll be viewed as adding strategic value. In and of itself, any data point may be useful, but when you connect data, the value can become exponential.

Marketing 59

Marketing Strategic Value Metrics Enterprise 59

Amity

JUNE 11, 2018

You might be able align with their strategy. Strategic Customers: These customers meet your highest current revenue thresholds, have a high potential future revenue value, or have a strategic relationship value. Foundational Customers: These customers are smaller in revenue and strategic value.

Customer retention 91

Customer retention Strategic Value SaaS Sales 91

Brad Cleveland Blog

SEPTEMBER 16, 2014

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Strategic Value 20

Strategic Value Customer Service Contact Center Call Center 20

Brad Cleveland Blog

APRIL 19, 2016

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Strategic Value Customer Service Contact Center Call Center 20

Brad Cleveland Blog

MARCH 5, 2018

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Strategic Value Customer Service Contact Center Call Center 20

Brad Cleveland Blog

SEPTEMBER 16, 2014

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Strategic Value Customer Service Contact Center Call Center 20

TeamSupport

SEPTEMBER 30, 2020

Unlike customer support or traditional sales models, customer success management aims to deliver long-term strategic value for customers. Additionally, Success actively manages the customer lifecycle to add ongoing value and drives strategic initiatives to maximize product adoption and advocacy.

B2B 59

B2B B2C Strategic Value CRM 59

CSM Magazine

OCTOBER 6, 2020

This will enable customers to leverage and analyze the data from these conversations to drive compliance, business strategies, and outcomes. Red Box is a leading dedicated voice specialist with over 30 years’ experience in empowering organizations to capture, secure, and unlock the value of enterprise-wide voice.

Strategic Value 52

Strategic Value Enterprise Government Healthcare 52

CSM Magazine

OCTOBER 7, 2021

Empirix , an Infovista company and leader in contact center testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years. billion by 2024 at Compound Annual Growth Rate (CAGR) of 29%.

Contact Center 52

Contact Center Marketing Interactive Voice Response Strategic Value 52

OctopusTech

JULY 14, 2018

But with the passing time, as the expectations of customers are continuously evolving along with the complexity in providing them the desired services, various businesses can be seen struggling to maintain the strategic value and profitability of their organisations. And outsourcing your customer support services does exactly that.

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outsourcing Customer Support Strategic Value Call Center 63

Amity

SEPTEMBER 16, 2014

Last night’s speaker was Venk Chandran, Senior Manager, Strategy and Enablement, Customers For Life at Salesforce. Especially when I compare shared experience with my own, I start to re analyze some issues of my current strategy. I thought I would share a few of the comments we’ve received: “Very helpful. I’m enjoyed and inspired.”.

Entertainment 48

Entertainment Strategic Value Metrics Feedback 48

JivoChat

JULY 3, 2022

The course also covers the 10 states of design, the top 51 best practices, and strategies for designing for accessibility. UX Strategy Fundamentals. With the UX Strategy Fundamentals course, you will know how to develop strategies for UX that can be applied to every kind of product or project. Workload: 10 hours.

Best practices 75

Best practices Journey mapping Feedback Strategic Value 75

Education Services Group

JULY 7, 2020

Tying CS to your company’s strategic growth is the best way to ensure that leadership understands and embraces the company-wide strategic value of CS. Genuinely proactive, predictive Customer Success takes time and patience as does building a monetization strategy that positively impacts your business and your customers.

Benchmark 52

Benchmark Best practices Strategic Value Surveys 52

ClearAction

DECEMBER 5, 2023

Likewise, for financial growth from customer experience (CX), it’s best to focus on these 4 CX metrics: CX-inspired growth CX-inspired performance CX-inspired strategies CX-inspired efficiencies These 4 metrics synchronize your value proposition and what customers get. All of this grows Customer Lifetime Value.

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Metrics Chief Customer Officer Customer retention Strategic Value 62

ProProfs Blog

DECEMBER 30, 2021

Psychographic segmentation is a proactive marketing strategy that includes categorizing the target audience based on their activities, interests, opinions, personality, and lifestyle. In a nutshell, the better understanding of the customers and their buying habits you have, the more accurately you can plan your future strategies.

Surveys 78

Surveys Brand ambassadors Advertising Marketing 78

Amity

DECEMBER 22, 2014

You might be able align with their strategy. Strategic Customers: These customers meet your highest current revenue thresholds, have a high potential future revenue value, or have a strategic relationship value. Foundational Customers: These customers are smaller in revenue and strategic value.

SaaS 64

SaaS Customer retention Strategic Value Sales 64

ClearAction

MAY 29, 2016

The end-to-end customer experience is affected by the entire value chain across the company. Success is greater with a strategy that engages the entire value chain across the company. While great customer service is expected by customers, their primary expectation of value is to have no need to contact the Service organization.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

Etech GS

MARCH 4, 2020

Artificial Intelligence is capable of tracking operations to help HR remain on top of things and create valuable insights by suggesting actionable strategies based on data. Strategic Thinking is In-House HR’s New Core Competence . In support of that, many experts mentioned that HR needs to increase its strategic value to the business.

Strategic Value 52

Strategic Value outsourcing Education Analytics 52

Etech GS

MARCH 4, 2020

Artificial Intelligence is capable of tracking operations to help HR remain on top of things and create valuable insights by suggesting actionable strategies based on data. Strategic Thinking is In-House HR’s New Core Competence . In support of that, many experts mentioned that HR needs to increase its strategic value to the business.

Strategic Value 52

Strategic Value outsourcing Education Analytics 52

Amity

JULY 22, 2016

You might be able align with their strategy. Strategic Customers: These customers meet your highest current revenue thresholds, have a high potential future revenue value, or have a strategic relationship value. Foundational Customers: These customers are smaller in revenue and strategic value.

Customer retention 57

Customer retention Strategic Value SaaS Sales 57

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

bold360 Blog

FEBRUARY 11, 2019

In a recent episode of AI: IRL, he unpacked what transformation truly is, an analytics-focused 5 step transformation strategy, and how employees can drive transformational change. You need a strong coalition between analytics, the business, and the value. The business value has to be front and center of any transformation strategy.”.

Analytics 40

Analytics Engineering Strategic Value Enterprise 40

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. Develop a strategy for identifying unhealthy clients during onboarding in the absence of data. Irit is frequently featured in podcasts , books , and industry events as a subject matter expert on customer success operations and strategy. CSM in charge.

Analytics 52

Analytics Customer centricity Metrics Accountability 52