Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. As usual, C3 will feature a healthy mix of hands-on workshops, motivating keynotes, and in-depth presentations. Attendees can choose among a variety of different types of sessions: Targeted workshops to answer your specific questions.

Strategic Value 40

Strategic Value Marketing Technology Customer Experience 40

Natalie Petouhof

NOVEMBER 10, 2016

Tweet Searches for Influencer Marketing have grown 5x in 2015 according to a study from Google Trends from January 2016. Nearly 40% of Millennials are using ad block applications and their use is growing fast according to a study by PageFair & Adobe. So how does a company get their target customer’s attention?

Advertising 40

Advertising Strategic Value Marketing Analytics 40

Amity

JULY 22, 2016

Foundational Customers: These customers are smaller in revenue and strategic value. Process and tool support: Customer Success management platform, team and sales meetings, performance contests, Customer Case studies, customer forums. CSMs will have a higher number of customers to support in this band.

Customer retention 57

Customer retention Strategic Value SaaS Sales 57

JivoChat

JULY 3, 2022

During the lessons, you will study important topics like how to design for all types of devices using Figma, convert your designs into a live HTML and CSS website, make professional logos, and much more. Main topics: Determining strategic value. Workload: 26 hours. Workload: 17.5 Workload: 2.5 Business research.

Best practices 75

Best practices Journey mapping Feedback Strategic Value 75

RapportBoost

NOVEMBER 5, 2018

A 2018 Gartner study revealed 86 percent of CX executives ranked employee engagement as having an equal or greater impact than other factors for CX leaders. This streamlines agent training while enabling brands to build lasting customer relationships that maximize revenue, conversion, order size, retention and customer satisfaction gains.

Sales 40

Sales Contact Center Average Handle Time B2B 40

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. An Advanced Analytics Case Study. A case study involving one of our clients at CSM Practice revealed the true determinants of customer account expansion: 1. Risk; Identify risk early for churn, down-sell, and onboarding. Introduction.

Customer centricity 52

Customer centricity Analytics Metrics Accountability 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. A study from NewVoiceMedia indicates that companies lose more than $62 billion due to poor customer service. No company can afford to be a customer service laggard.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

ChurnZero

JANUARY 25, 2024

Businesses are realizing the strategic value of customer education in driving product adoption, improving customer success KPIs, and reducing churn. Customer operations roles According to the 2023 Customer Success Leadership Study, 61% of CS teams now have a dedicated CS operations role.

Education 52

Education Upselling SaaS Consulting 52

ChurnZero

MARCH 12, 2021

If that doesn’t work, one thing that I’ve seen work really well, and I’ve actually experienced this personally, is you can start to gently reach out to that decision maker with things that are of strategic value. All those strategic items are interesting to executives. Executives always have a pile of magazines.

Upselling 59

Upselling Personalization Sales Strategic Value 59

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

Integrity Solutions

MAY 24, 2023

In fact, one thing we learned from the study – and in discussions since we released the findings – is that many question whether achievement drive is something that actually can be developed. Various studies have shown that salesperson turnover rates are up to three times as high as rates for the overall labor force.

Sales 52

Sales Coaching Accountability Personalization 52

SmartKarrot

JUNE 16, 2020

Start by identifying customers who contribute a significant amount of revenue to your portfolio, or have significant growth potential, or have some other significant strategic value (live case study in specific vertical, huge brand logo etc.) and ensure these are agreed upon internally and tracked separately. #2

Best practices 10

Best practices SaaS Accountability Management 10

SmartKarrot

DECEMBER 29, 2020

Collate and share best practice examples of reporting, strategies, and case studies across the teams. Establish and oversee the customer’s use of the platform, providing training and advice on best practices to continually drive incremental value and return on the customer’s investment. Apply here: [link].

Best practices 10

Best practices Strategic Value Accountability Coaching 10