teleopti

APRIL 30, 2019

Communicate the strategic value of the individual – engaged people go above and beyond what is expected of them because they feel part of a purpose larger than themselves. Communicate corporate goals or business changes and demonstrate the strategic value each individual can bring to the overall success of the company.

Employee engagement 80

Employee engagement Management Self service Strategic Value 80

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

TeamSupport

SEPTEMBER 14, 2020

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Now in Part 2, we’ll talk about the evolving role of B2B customer support.

B2B 81

B2B Customer Support SaaS Strategic Value 81

Calabrio

APRIL 24, 2025

How Calabrio Powers the AI-Driven Contact Center in 2025 Navigating the latest contact center AI trends and harnessing innovation requires the right technology partner. Calabrio ONE is a unified workforce optimization suite designed to deliver intelligence right where you need itand to empower your entire operation.

Contact Center 52

Contact Center Customer Experience Coaching Self service 52

Calabrio

APRIL 23, 2025

79% said AI would transform the contact center from a cost center to a strategic value driver. But today, customer sentiment is more nuancedand so is the technology used to assess it. 71% said AI will unlock deeper customer insights, enabling contact centers to anticipate needs and deliver hyper-personalized experiences.

Contact Center 52

Contact Center Coaching Schedule adherence Agent burnout 52

The Petrova Experience

NOVEMBER 19, 2024

Macy’s has made strides in personalization and introduced a variety of intuitive, engaging technologies that give shoppers more autonomy and creativity, and save them time. They are investing in innovative technology and making big bets on personalization. All of that is strategically smart.

Customer centricity 40

Customer centricity Best practices Customer Experience Strategic Value 40

TeamSupport

SEPTEMBER 8, 2020

In this blog series, based on the whitepaper co-produced by ServiceXRG and TeamSupport, we explore how to position the investment in Support as a strategic value aligned to current business practices and target outcomes. In other words, effective B2B support forms the foundation for long-term successful customer engagements.

B2B 64

B2B Customer Support Strategic Value Coaching 64

Monet Software

MARCH 26, 2020

For example, you’ll want to decide which technologies to keep inhouse and outsource—it’s not all or nothing. Cloud solutions offer flexibility and can be used to fill technology gaps, as well as replace entire systems and solutions. You may be wondering what to do with data that is on-prem. At Verint, we offer a selective move of data.

Coaching 71

Coaching outsourcing Strategic Value contact center solutions 71

Playvox

MARCH 19, 2024

Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. Presentations of upcoming developments in Clarabridge’ s cutting-edge technology. For over 16 years, Lisa has used her writing and editorial skills to bring the value of technology to life. Lisa holds a B.A.

Strategic Value 49

Strategic Value Marketing Technology Customer Experience 49

TeamSupport

SEPTEMBER 30, 2020

Cloud solutions and advanced technologies such as machine learning and AI will continue to power current and new products. Unlike customer support or traditional sales models, customer success management aims to deliver long-term strategic value for customers. The future is also about Customer Success.

B2B 59

B2B B2C Strategic Value CRM 59

CSM Magazine

OCTOBER 6, 2020

The open platform of both companies will provide access to an ecosystem of leading Artificial Intelligence (AI) voice technology partners. Red Box is a leading dedicated voice specialist with over 30 years’ experience in empowering organizations to capture, secure, and unlock the value of enterprise-wide voice.

Strategic Value 52

Strategic Value Enterprise Government contact center solutions 52

CSM Magazine

OCTOBER 7, 2021

He has held various channel positions at Intrado, Kollective Technologies and Quest Software where he has consistently developed extensive partners. The largest contact centers around the world rely on Empirix and its proven Hammer technology to guarantee optimal customer experience and business outcomes. About Empirix.

Contact Center 52

Contact Center Marketing Interactive Voice Response Strategic Value 52

Expivia

FEBRUARY 18, 2024

Transforming Customer Service: The Evolution of Contact Center Outsourcing In the rapidly evolving business landscape, where technological innovation outpaces traditional business models, the contact center outsourcing industry is undergoing a monumental shift.

Customer Support 40

Customer Support outsourcing Strategic Value Contact Center 40

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Contact Center Geek

SEPTEMBER 30, 2021

He eloquently describes the levels of customer service value: efficiency, customer satisfaction and loyalty, and finally, strategic value. And another one of my favorites: “Complex rules give rise to simple and stupid behavior.”

Customer Experience 62

Customer Experience Journey mapping Strategic Value Customer centricity 62

Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. Presentations of upcoming developments in Clarabridge’ s cutting-edge technology. For over 16 years, Lisa has used her writing and editorial skills to bring the value of technology to life. Lisa holds a B.A.

Strategic Value 40

Strategic Value Marketing Technology Customer Experience 40

Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. Presentations of upcoming developments in Clarabridge’ s cutting-edge technology. For over 16 years, Lisa has used her writing and editorial skills to bring the value of technology to life. Lisa holds a B.A.

Strategic Value 40

Strategic Value Marketing Technology Customer Experience 40

Etech GS

MARCH 4, 2020

In support of that, many experts mentioned that HR needs to increase its strategic value to the business. New technologies are now used to analyze work production instead of working time. Recently, a report by the Economic Intelligence revealed why C-suite executives partner with HR to drive growth.

Strategic Value 52

Strategic Value outsourcing Education Analytics 52

Etech GS

MARCH 4, 2020

In support of that, many experts mentioned that HR needs to increase its strategic value to the business. New technologies are now used to analyze work production instead of working time. Recently, a report by the Economic Intelligence revealed why C-suite executives partner with HR to drive growth.

Strategic Value 52

Strategic Value outsourcing Education Analytics 52

Integrity Solutions

APRIL 5, 2021

They see it every day: Greater price pressure New competitors disrupting old business models The rise of hybrid and remote sales Evolving technologies affecting their own organization as well as their clients’ A broader collation of stakeholders they have to interact with, each with their own priorities, needs and expectations.

Sales 61

Sales Accountability Strategic Value B2B 61

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ClearAction

MAY 29, 2016

Over the past decade or two, the Internet and numerous technologies have been a blessing to companies and customers alike in making it easier and faster to get tailored information and assistance. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Skillset 3: Customer-centric consulting While new technology fuels efficiency, the heart of CS remains in understanding and anticipating customer needs.

Education 52

Education Upselling SaaS Consulting 52

Natalie Petouhof

JULY 14, 2015

The Consumer Engagement Principles are about taking an important first step in identifying common building blocks of trust in an increasingly complex, data and technology driven business context. The Principles are the result of a number of ongoing, collaborative initiatives over the past year and a half.

Strategic Value 45

Strategic Value Feedback Personalization Marketing 45

Natalie Petouhof

NOVEMBER 10, 2016

The acquisition of TubeMogul strengthens Adobe’s leadership in digital marketing and advertising technology. ” Adobe feels the acquisition of TubeMogul, will give customers a ‘one-stop shop’ for video advertising, providing even more strategic value for the use of the Adobe Marketing Cloud.

Advertising 40

Advertising Strategic Value Marketing Analytics 40

COPC

SEPTEMBER 9, 2019

“… the technology revolution (e.g., Q: What has been the biggest challenge in the deployment of AI technology at Ant Financial, and how did you overcome it? In realizing our vision, we have been faced with many challenges in terms of technology, data, AI logic, etc. Last but not least, the technology revolution (e.g.,

industry standards 40

industry standards Self service Strategic Value Finance 40

CSM Practice

OCTOBER 7, 2019

We start by optimizing strategies for customer success , then we identify opportunities to use technology to ensure our clients have visibility to see what processes work. Other criteria could include the number of licenses, geo-location, strategic value, service package, etc.

Accountability 40

Accountability Strategic Value Consulting Consulting 40

RapportBoost

NOVEMBER 5, 2018

. – Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA.

Sales 40

Sales Contact Center Average Handle Time B2B 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Updated Technology Solutions. Customer service departments are most effective at generating revenue when they have the right technology.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

ClearAction

DECEMBER 5, 2023

This includes revenue pressure to make up for high costs to serve customers whose experience didn’t match your value proposition. Revenue pressure increases as more budget is needed in Marketing and Sales to make up for churn and negative word of mouth, and as more budget is used for CS technologies.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

COPC

SEPTEMBER 3, 2019

“… the technology revolution (e.g., As a rapidly developing internet-based financial technology company, Ant Financial has been exploring ways of creating data-driven service transformation with the goal of delivering our customers an outstanding customer experience. re-establishment of industry standards.”.

industry standards 40

industry standards Enterprise Technology Self service 40

bold360 Blog

FEBRUARY 11, 2019

An Analytics-focused 5 Step Transformation Strategy, If you think about transformation from an analytics perspective, there should be a strategy put in place that follows 5 important steps: Identify the questions whose answers fundamentally add strategic value. Uber is a great example of this. When do they want to go?

Analytics 40

Analytics Engineering Strategic Value Enterprise 40

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. Risk; Identify risk early for churn, down-sell, and onboarding. Expansion; Identify opportunities for up-sells, cross-sells, and add-ons.

Customer centricity 52

Customer centricity Analytics Metrics Accountability 52

Talkdesk

MAY 23, 2019

That gave me the intro I think, to 10 years worth of working systems integration, which gave me my chops around the technology and particularly, helped me understand that there’s quite a gap still between what people understand as end users and buyers of that technology and what vendors themselves are trying to talk about.

Contact Center 44

Contact Center Consulting Consulting Engineering 44

SmartKarrot

NOVEMBER 8, 2022

Identify patterns of repeated challenges with existing customers, and drive those challenges to closure through people, processes, and/or technology. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19