Beyond Philosophy

MAY 24, 2024

Strategies for leveraging social dynamics to enhance customer experiences and drive sales. The post Proven Strategies to Harness Social Influence for Increased Customer Sales appeared first on Beyond Philosophy. The importance of considering social influences throughout the customer journey.

Sales 221

Sales Customer Experience Marketing 221

Callminer

SEPTEMBER 4, 2024

Learn why CX management is crucial for today's contact centers and strategies to improve it. The experience a customer has with an organization's contact center has a direct impact on overall CSAT.

Contact Center 182

Contact Center Management 182

Callminer

JULY 29, 2024

Learn about new call center technologies and strategies that continue to evolve, and their impact on how customers get the help they need and how agents interact with customers.

Best practices 36

Best practices Call Center Management Technology 36

Callminer

AUGUST 20, 2024

Read this blog to learn about the factors that drive outbound call center excellence: agent performance, metric tracking and analysis, and prioritization of customer experience.

Call Center 182

Call Center Metrics Customer Experience 182

ShepHyken

JANUARY 16, 2024

So, here’s my answer: There are at least three strategies for narrowing the gap between these perceptions: Leaders need to pay attention to their data. What I love about these three strategies is that other than a little time and effort, there is little or no expense to implement them. So, what are you waiting for?

Customer Service 385

Customer Service Customer centricity Surveys Customer Support 385

Beyond Philosophy

FEBRUARY 10, 2022

This connection is essential to understand to create a winning customer strategy. . A larger strategy for using your data is equally as crucial to your gained insights as improving experiences for customers is for connecting to your bottom line. . The strategy for your collected data was the subject of a recent podcast.

Customer Experience 416

Customer Experience Consulting Consulting Metrics 416

Beyond Philosophy

JULY 16, 2020

I am saying that using a deliberate strategy in the questionnaire to remind people of the high points of experience is a better way to get customer feedback and enhance customer memories than leaving it up to chance and hoping for the best with neutral questions. People are sensitive to manipulation, and they react negatively to it.

Feedback 486

Feedback Consulting Consulting Government 486

Beyond Philosophy

MAY 6, 2023

Vijay, one of our listeners, drew my attention to a deficit in my content regarding customer strategy. In this episode, we explore the concept of customer engagement and how you can craft a winning strategy for it in your experiences. He asked if we had anything on customer engagement. Check it out here. Follow Colin on Twitter HERE.

Marketing 368

Marketing Customer Experience 368

ShepHyken

MAY 24, 2021

5 Top Customer Strategies CEO Should Know by Duong Nguyen. My Comment: What caught my interest with this article was the first of the five strategies the author shared, and that is that the marketplace is not a battlefield. And by the way, you don’t have to be a startup to take advantage of these strategies! by Erin Ollila.

Customer Service 407

Customer Service Customer retention Contact Center Sales 407

ShepHyken

MARCH 11, 2024

What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings? Why should organizations prioritize creating special and unforgettable experiences for their customers?

Customer Experience 398

Customer Experience Entertainment Customer centricity Personalization 398

ShepHyken

MARCH 12, 2024

As you adopt these strategies, your customers will become familiar and comfortable with the experience personality you portray. When customers like the experience personality, they will want to experience more of it! Consistency counts! Create the experience that gets customers to say, “I’ll be back!”

Personalization 401

Personalization Advertising Feedback Customer Service 401

Beyond Philosophy

MAY 11, 2023

Therefore, creating content and responding to feedback is a significant part of today’s customer engagement strategy. Each of these goals requires different strategies on the organization’s part. For example, if you want customers to promote your brand through word of mouth, your service strategy should reflect that.

Marketing 393

Marketing Customer centricity Feedback Customer Experience 393

Callminer

JUNE 27, 2022

AI can play a vital role in the collections strategy. CallMiner’s Rick Britt, VP of AI, explore how at Credit Connects Online Collections Technology Think Tank on 7th July at 11:55am BST.

Technology 343

Technology 343

ShepHyken

OCTOBER 31, 2023

It’s in the price you pay. I’m okay with that, and it’s actually a pretty good marketing strategy that works. How often are we told a company offers free delivery, free returns, free refills on soda … you get the idea. It’s not really free. As an example, if I order a soda at a restaurant, I like the idea of refills. Either way, I’m happy.

Airlines 361

Airlines Marketing Customer Service Customer Experience 361

Beyond Philosophy

MARCH 19, 2020

Two-Thirds of You Don’t Think CX Strategy is the Most Important Thing. Another stat we learned is that 66 percent of companies say that setting a Customer Experience strategy is not the most important thing to do. Setting a strategy is vital.

Consulting 479

Consulting Consulting Marketing Customer Experience 479

ShepHyken

DECEMBER 27, 2022

She shares findings from Authenticx’s Customer Voices Report and how organizations can use data to drive customer experience strategies. Turn positive and negative conversational data into actionable strategies that support your employees. Listen to your employees, too, not just your customers.

Customer centricity 331

Customer centricity Healthcare Employee engagement Surveys 331

ShepHyken

OCTOBER 20, 2024

How To Make Your Customer Strategy Fun by Chip Bell (Forbes) Is your organization about fun? How much of your business strategy is about funniness—not just entertainment, but customer experiences made joyful by design? My Comment: We open this week’s Top Five Roundup with a fun article about using fun as a customer strategy.

Customer Service 203

Customer Service Customer centricity Entertainment Airlines 203

Beyond Philosophy

OCTOBER 1, 2020

” With this strategy, it feels like there are many choices, but then I can narrow and prioritize the field of options by inputting specific criteria. Another good strategy for avoiding the Naïve Diversification bias is to make choices as close to the moment of consumption as possible. The more the reviews there are, the better.

Journey mapping 447

Journey mapping Consulting Consulting Customer Experience 447

Callminer

AUGUST 14, 2023

Voice of the customer analytics is crucial for businesses to gather insightful customer feedback, utilizing strategies such as surveys, social media listening, in-app reviews, live chat, and more.

Analytics 324

Analytics Surveys Feedback 324

ShepHyken

NOVEMBER 5, 2021

Surveys will always be a critical component of a brand’s customer engagement strategy. While surveys will always be a vital component of a brand’s CX strategy, it’s crucial to accompany these efforts with unsolicited, unfiltered feedback to encapsulate the full customer experience. Unsolicited feedback is the key to success .

Surveys 374

Surveys Feedback Customer Experience Customer Service 374

ShepHyken

SEPTEMBER 15, 2024

The authors also include ways several strategies and tactics to help you create a loyalty program that works. The Five Elements Of An Effective Customer Experience Strategy by TheCustomer (TheCustomer) Today, we live in the age of the customer, where customer expectations are higher than ever, and they have more choice than ever before.

Customer Service 227

Customer Service Airlines Self service CRM 227

ShepHyken

SEPTEMBER 11, 2023

It helps identify areas where organizations may be falling short and prompts them to revise their current strategies for improvement. ” About: Jason Barro is a leader in Bain’s Customer Strategy and Marketing practice.

Automotive 346

Automotive Airlines Benchmark Service level 346

ShepHyken

JUNE 8, 2022

Maybe you’re brainstorming a new product or coming up with a new strategy. That’s when details really matter, and a person who obsesses over details is one you want on the team. . However, there are times when details might not be as important. It could be about anything. In a brainstorming process, you don’t worry about the details.

Customer Service 344

Customer Service Customer Experience Personalization 344

ShepHyken

JANUARY 10, 2023

Putting the Human Experience First as a Business Strategy. The companies’ responsibility is to match the differences by building localization (understanding what their customers need) into their strategy, communication, and overall experience. B2B or B2C…CX is CX .

B2C 60

B2C B2B Technology Customer Experience 60

ShepHyken

NOVEMBER 11, 2024

15 Strategies for Effective Customer Service Resolutions by Pratik Salia (Knowmax) Handling customer conflicts well isn’t just about resolving issues—it’s your chance to turn frustrated customers into long-term customers. I have added my comments about each article and would like to hear what you think too.

Customer Service 182

Customer Service Surveys Feedback Chatbots 182

ShepHyken

OCTOBER 22, 2021

The first step in building this strategy should establish a set of guiding principles that everyone can learn by heart so they are always at work. A customer experience strategy is not a one-time occurrence. The customer experience is easily the most critical aspect of how your business operates. Continue to Evolve.

Customer Experience 390

Customer Experience Management Finance Banking 390

ShepHyken

AUGUST 31, 2023

And when customers have a great experience with your brand, they tell their friends and family about it. This is called word-of-mouth marketing, and it’s one of your most valuable strategies for growth. Tellingly, this is a more effective strategy than offering discounts and promotions.

Journey mapping 343

Journey mapping Upselling CRM Feedback 343

ShepHyken

AUGUST 29, 2023

And by the way, selling with service is a great sales strategy! The result, by the way, is that I’ve been back many times to both stores. Trust was created. When the salespeople proved they were helping more than selling, they won me over. The result of these experiences is everything I speak and write about.

Sales 323

Sales Customer Service Customer Support Customer Experience 323

ShepHyken

FEBRUARY 12, 2024

He has helped Global 1000 companies, healthcare institutions, universities, and non-profit organizations create digital strategies and solutions. .” About: Venk Korla is the President and CEO of HGS Digital.

Brand ambassadors 398

Brand ambassadors Contact Center Healthcare Self service 398

ShepHyken

DECEMBER 28, 2022

These are precisely the strategies and tactics that will make your customers say, “I’ll be back!” . Depending on how your customers like to communicate, it could be in person, on the phone, in an email, a text, or an old-fashioned hand-written note. . As you look at this list, you’ll see nothing complicated.

Customer Service 353

Customer Service Personalization Accountability Sales 353