25 customer satisfaction survey questions and examples
Callminer
JULY 13, 2022
Looking to optimize your customer satisfaction surveys? Read this blog for questions and examples to help flesh out your own strategy.
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Guest Post: Are Customer Surveys the Best Way to Receive Feedback About Your Brand?
ShepHyken
NOVEMBER 5, 2021
He shares the challenges and limitations of using surveys to gather feedback about customer experience. Surveys will always be a critical component of a brand’s customer engagement strategy. However, surveys are not the end all be all of improving your customer experience. Surveys don’t tell the whole story .
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Top 5 Customer Service & CX Articles for Week of November 11, 2024
ShepHyken
NOVEMBER 11, 2024
15 Strategies for Effective Customer Service Resolutions by Pratik Salia (Knowmax) Handling customer conflicts well isn’t just about resolving issues—it’s your chance to turn frustrated customers into long-term customers. My Comment: I have a strong opinion about surveys, especially bad ones. One of the Big Retail CX Trends of 2024?
Stop Sending Me Surveys Unless You Care What I Have to Say!
ShepHyken
JANUARY 26, 2022
I’m getting survey fatigue. In the past, companies have sent me surveys that were so long I became tired – or fatigued – at some point during the survey, and as a result, I wouldn’t complete it and therefore the company never received my feedback. We’ve covered survey length before, and that’s not what this is about.
The US Customer Experience Decision-Makers Guide 2022-23
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Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. Download today to learn the key steps to improve your customer experience strategy!
Customer Experience ROI: How You Prove You Understand Customer Experience Strategy
Beyond Philosophy
FEBRUARY 6, 2019
It requires more than surveys or changing how you answer the phone. For example, the companies with the best ROI and results to show in Thompson’s survey took a more comprehensive and thorough approach to journey mapping. Recommendation #4: Get feedback from sources other than surveys.
I Told Them, but They Didn’t Listen! (At Least I Don’t Think They Did)
ShepHyken
DECEMBER 3, 2024
About twice a year, they send out a survey. The surveys are always short, and because I like the company, I always fill them out. I told my wife, “I hope they send the survey now because I’d like to tell them what happened.” By coincidence, a survey arrived in my inbox. Send the survey at the right time.
The ABM Benchmark Survey
Advertiser: ZoomInfo
In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.
The Health of the Contact Center: Are You Ready for 2019?
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Executive Report: The Customer Data Too Often Overlooked by the C-Suite
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Get More Responses With Automated Voice Surveys
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Get the masterclass for CX professionals on automated voice surveys by phone. Post-call automated voice surveys are the low-friction method for fresh and accurate feedback collected at the moment of contact, with high response and completion rates. Get the eBook to learn more.
2020 Database Strategies and Contact Acquisition Survey Report
Advertiser: ZoomInfo
47% of marketers said they have a database management strategy in place, but there is room for significant improvement. As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance.
The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Beyond the Hype: Contact Center AI That Works
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey. Barriers to adoption include identifying use-cases, getting and sustaining funding, formulating a strategy, and lack of staff skills. How to form a clear strategy to succeed in using AI.
The Verint Experience Index: Retail
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This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Reports of the death of in-store shopping have been greatly exaggerated. Retail customers value price above everything, but the importance of other factors varies for different brands. Access the full report today.
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