ProProfs Blog

DECEMBER 4, 2020

The content efforts would be more streamlined and they’ll be able to help product teams to work on better strategies to launch the next product. Create More Focused Communication Strategies. This strategy won’t guarantee a seamless customer experience either. Identify Opportunities to Upsell & Cross-sell.

Marketing 147

Marketing Customer Service Upselling Customer Support 147

Interaction Metrics

JANUARY 7, 2025

The discussion highlighted the synergy between scientific customer feedback and customer journey mapping, likening these two tools to the left foot and right foot of an effective CX strategy. In many ways, the success of your CX strategy hinges on the quality of your dataas the classic line goes, garbage in, garbage out.

Journey mapping 62

Journey mapping Consulting Consulting B2B 62

ChurnZero

NOVEMBER 23, 2022

To avoid hounding your customers for renewals and upsells during the holiday season, try using Blind Zebra’s Q4 deal accelerator. This simple tool will give you extreme clarity on your open renewal and upsell opportunities and, in turn, allow your customers (and you) to enjoy the holiday season! This comes down to efficiency.

Upselling 98

Upselling B2B Sales Management 98

ShepHyken

JUNE 13, 2016

24 Experts Reveal Their Top Customer Retention Strategies For B2C Brands by Clutch. This is a roundup of 24 customer service and experience experts (and I’m honored they included my comment) who “reveal” their favorite tips, ideas and strategies on how to retain customers. Is it more important than sales?

Customer Service 208

Customer Service Upselling Customer retention B2C 208

Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? In order to ensure renewals and maximize upsell opportunities, it’s important to consistently provide value throughout the entire customer journey. Customer Expansion at its Core .

Upselling 118

Upselling Enterprise Accountability Metrics 118

ShepHyken

SEPTEMBER 7, 2023

A dedicated CX leader to guide strategy. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. So, how does your CX team rise to the occasion? What does a “well-designed customer success program” even look like?

B2C 346

B2C Customer centricity Feedback Upselling 346

Outsource Consultants

FEBRUARY 25, 2025

This data (when properly analyzed) can inform product development, marketing strategies, and overall business decisions. As we move forward, let’s explore specific strategies that can increase sales through call center services. How Can Call Centers Boost Your Ecommerce Sales?

Call Center 67

Call Center Sales outsourcing Technical Support 67

TechSee

SEPTEMBER 24, 2019

Was this evidence of a successful customer experience strategy? This critical element of any CX strategy should be top of mind for everyone from the C-suite to frontline personnel. If Customer Service has not yet resolved a customer’s issue, a planned upsell should be delayed. Will Sam be back?

Customer Experience 150

Customer Experience Self service Banking Analytics 150

Totango

JUNE 28, 2021

A f reemium strategy forms a foundation for SaaS marketing, but it’s often used without being understood. We’ll define what a freemium strategy is. We’ll contrast it with the similar-sounding but distinct concept of a free trial strategy. What Is a Freemium Strategy? Creating opportunities for premium upsells.

Upselling 96

Upselling SaaS Best practices Sales 96

ShepHyken

JULY 26, 2021

More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. What is Customer Retention? (+ 8 Customer Retention Strategies) by Madeleine Wilson. Lessons from the pandemic can improve your customers’ experiences by Joyce Kim.

Customer Service 270

Customer Service Customer retention Contact Center Upselling 270

ShepHyken

APRIL 30, 2021

To meet their demands, we expect to see more technology in customer support in 2021, as well as a growth in omnichannel support strategies. Modern customers want real-time interactions that are personalized and consistent. Here are five customer service trends to watch out for in 2021:? . Automating Service-Desk With NLP-Based Chatbots.

Customer Service 371

Customer Service Chatbots Analytics Upselling 371

ShepHyken

NOVEMBER 24, 2020

Strategies for Building a Transparent, Successful Customer Experience. They discuss strategies for leveraging video into your customer service experience. Video can also be used to cross-sell or upsell in the right scenarios. Become Your Customer’s Trusted Advisor.

Upselling 47

Upselling Sales Marketing Customer Service 47

ShepHyken

DECEMBER 9, 2022

A study by Aspect Software found that companies that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates compared to companies that don’t. . Increased cross-selling and upselling opportunities . What is a contact center CRM? . Some of the benefits of using a contact center CRM include:  .

Sales 314

Sales CRM Contact Center Customer retention 314

TechSee

SEPTEMBER 26, 2024

Unlocking Direct Revenue Opportunities In addition to reducing costs and improving operational efficiency, Agentic AI is pivotal in driving revenue growth and increasing upsell opportunities. Moreover, Agentic AI ensures that these upsell opportunities are delivered correctly, enhancing the likelihood of conversion.

Average Handle Time 124

Average Handle Time Upselling Enterprise Technical Support 124

Myra Golden Media

APRIL 23, 2020

Call Control Strategies. This is where practical call-control strategies come into play. Join customer service trainer Myra Golden as she explains the reasons customer calls get out of hand, and introduces simple strategies to get you back in control. Customer service calls can sometimes get out of control.

Customer Service 303

Customer Service Upselling Personalization Customer Support 303

ProProfs Blog

DECEMBER 21, 2020

Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. That’s why it is important to formulate customer churn prevention strategies at the earliest. Strategies to reduce customer churn rate. Let’s dive in!

Surveys 148

Surveys Benchmark Feedback Sales 148

ChurnZero

DECEMBER 17, 2021

Customer acquisition and customer retention are cornerstones of building and maintaining revenue, but customer expansion — and a robust customer expansion strategy — can also be pillars of success. What is a Customer Expansion Strategy ? Tips to Improve Your Customer Expansion Management Strategy. Timing is essential.

Management 98

Management Upselling SaaS Education 98

ShepHyken

SEPTEMBER 25, 2020

Knowing a customer’s purchase history can help you create a personalized experience that ultimately leads to authentic upsell opportunities. Example: Consider structuring your agent’s KPIs and incentives around the revenue they bring in; like when they’re able to upsell or turn a customer’s exchange request into a net new sale.

Contact Center 290

Contact Center Upselling Personalization Sales 290

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. What Is SaaS Customer Engagement?

SaaS 103

SaaS Upselling Metrics Journey mapping 103

ClientSuccess

DECEMBER 14, 2021

CSMs are becoming more and more involved in the customer renewal and/or upsell process alongside sales team members because they are intimately familiar with how the customer is using a product and the value they see from the solution. The post CSM Renewal Survey Strategy appeared first on ClientSuccess. Q: Is there growth potential?

Surveys 90

Surveys Upselling Sales Accountability 90

ShepHyken

DECEMBER 12, 2017

Shep Hyken Interviews Shannon Bell, Head of Product Management and Strategy at Amdocs. Create specific promotions based on the personal preferences of your customers, this not only can create an upsell, but customer loyalty. Know Your Customers. Understand Your Customers. Keep Your Customers. . Know the customer.

Upselling 202

Upselling Personalization Call Center Sales 202

Real Blue Sky

NOVEMBER 21, 2023

It’s a time when growth strategies of the past may no longer bring the same results, and the quest for sustainability can seem like an uphill battle. As we delve into five dynamic strategies for brand growth, we’ll explore how prioritizing customer retention can significantly boost profits.

Employee engagement 105

Employee engagement outsourcing Upselling Customer retention 105

Help Scout

JULY 20, 2021

One of the best signs of customer orientation is shifting your business strategy to address your customers’ current needs. The salespeople push upsells to clients who wouldn’t benefit from them, and outdated company policies keep you from giving refunds. Here’s a typical example: Imagine you’re on the support team for a SaaS product.

Sales 145

Sales Feedback Metrics Surveys 145

ShepHyken

JANUARY 10, 2022

Customer Service Is the New Upsell by David Wagoner. Second, it’s good customer service to appropriately upsell or cross-sell existing customers. For years I’ve preached that not upselling when it’s right for the customer, is bad customer service. Yes, that’s common sense, but understanding the numbers is still important.

Customer Service 198

Customer Service Upselling Sales Customer retention 198

ShepHyken

OCTOBER 2, 2023

Top Takeaways: Outsourcing customer service and support functions can be an effective strategy for businesses, especially startups, to offload non-core tasks and focus on their core competencies. What are some strategies for retaining talent in the customer support industry?

Customer Support 213

Customer Support outsourcing Upselling Customer retention 213

Totango

MAY 7, 2024

Strategy #1: Use a RACI matrix to assign ownership At Totango + Catalyst, we’ve found that using a responsibility assignment matrix (also known as the RACI matrix) has been a great way to get our CS and Sales teams on the same page. Strategy #2: Align on customer outcomes Both teams should be laser-focused on customer results.

Sales 103

Sales Upselling Metrics Accountability 103

Lumoa

APRIL 4, 2023

A customer engagement strategy is vital to increasing customer loyalty and driving revenue. You must plan, think creatively, and understand your customers to build your strategy. You must plan, think creatively, and understand your customers to build your strategy. In This Article: What Is a Customer Engagement Strategy?

Upselling 78

Upselling Feedback Personalization Chatbots 78

24-7 InTouch

JUNE 20, 2024

Upselling can boost revenue and enhance the shopping experience, making it a vital strategy for sustained success. The post Case Study: A Strategic Approach to Driving Revenue Through Upselling appeared first on IntouchCX.

Upselling 52

Upselling Average Handle Time Metrics Sales 52

CSM Magazine

MARCH 6, 2025

This guide will help you master Shopifys potential with easy-to-follow steps and proven strategies to prioritize customer happiness and foster business growth. Boost Your CX with Shopify Start implementing these strategies today to improve your store’s customer experience.

Abandon rate 52

Abandon rate Upselling Construction Feedback 52

ChurnZero

FEBRUARY 7, 2025

To win the battle against churn, CS teams need to leverage the right strategies and specialized tools. Upselling opportunities Using CRM data, CS teams can identify upselling or cross-selling opportunities, which the CSP supports with targeted communication, ensuring the right message reaches the customer at the right time.

CRM 59

CRM Upselling Best practices Analytics 59

Callminer

FEBRUARY 23, 2021

Support through social media: this channel is not just how consumers talk about the organization; it is a means of talking to the organization and part of a broader strategy of making communications easy and providing the channels your customers prefer. Reducing their real estate footprint is another cost-reduction strategy.”

Call Center 376

Call Center Technology Banking Contact Center 376

ShepHyken

FEBRUARY 11, 2022

After auditing your order confirmation sequence and ensuring customers have some peace of mind, you can dive deeper into some post-purchase strategies, such as upselling and cross-selling. . He combines his skills in content marketing, SEO, data analysis, and marketing strategy to meet customers at the right moment in their journey.

Customer Experience 174

Customer Experience Upselling Marketing Personalization 174

Outsource Consultants

FEBRUARY 11, 2025

Satisfied customers are more likely to make repeat purchases, explore other products and services offered by the company (cross-selling), and upgrade to premium offerings (upselling). Contact us today to learn how we can help you create a customer experience strategy that delivers exceptional results while optimizing your costs.

Upselling 67

Upselling Interactive Voice Response Customer centricity Employee engagement 67

ShepHyken

JUNE 8, 2023

According to Salesforce , your brand’s overall experience is just as important to 88% of your customers as the product you’re selling.

Customer Experience 156

Customer Experience Upselling Accountability Feedback 156

TeleDirect

MARCH 15, 2025

Understanding the difference between inbound and outbound call centers helps businesses create efficient customer engagement strategies. Conducting upselling and cross-selling campaigns to increase revenue. Implement telemarketing strategies to increase revenue. What Are Inbound and Outbound Call Center Services?

Call Center 62

Call Center Telemarketing Technical Support Healthcare 62

Nicereply

JUNE 18, 2020

We’re hoping we can get your brain juices flowing to help you find your next strategy to improve even further. Customer retention strategies need buy-in from every part of the business, and approaching the problem from multiple angles will drive even greater returns! Deploy Mobile Marketing strategies. That’s great!

Customer retention 125

Customer retention Feedback Surveys Metrics 125

ShepHyken

MAY 25, 2018

But when they’re in the market for a new product, next-best action guarantees you don’t miss a great chance to upsell just because the customer is interacting in a traditional service channel, like the call-center. It’s a constant balancing act, wherever and whenever the customer touches your brand.

Call Center 185

Call Center Customer retention Advertising Upselling 185