Interaction Metrics

JUNE 21, 2023

Clients often ask: do we need to allow for customer anonymity in our surveys? In the context of sensitive employee feedback like DEI surveys and engagement surveys, most researchers consider the option for anonymity to be essential. If it’s anything like my conversation with Rob, it’s sure to be a lively discussion.

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Surveys B2B Feedback Customer centricity 62

Nicereply

MARCH 22, 2022

When you want to know what your customers are thinking, a survey is a great start. But your survey responses can only be as powerful as your questions are. Fortunately, customer satisfaction surveys are a tried and tested method of getting customer feedback. What is a customer satisfaction survey?

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Surveys Feedback Benchmark Metrics 95

delighted

DECEMBER 3, 2021

Enter survey automation. In this article, we’ll learn more about survey automation, why it’s so important for customer experience success, and how you can implement automation in your CX program today. Two types of survey distribution: Manual vs automated. Two types of survey distribution: Manual vs automated.

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Surveys APIs SaaS Engineering 97

ProProfs Blog

OCTOBER 30, 2020

The answer lies in the return to work survey to gauge employee preparedness to resume work from office. This blog gives you a thorough understanding of: What is a return to the work survey and its importance. Top 9 questions to include in your return to work survey. When to ask the survey questions?

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Surveys Transportation Government Management 153

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

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Surveys Feedback Banking Best practices 83

Nicereply

FEBRUARY 2, 2024

You want to confirm the success, so you send out a survey to all the attendees. But here’s the catch: those survey questions slyly nudge people towards certain answers. When you’re on the other side attending an event, you get hit with survey questions that seem to be trying to lead you to respond in a particular way.

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Surveys Feedback Education Best practices 69

Interaction Metrics

DECEMBER 13, 2023

Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish. To solve this, here’s our guide to implementing a workplace diversity survey that will give you actionable results and lay the foundation for a successful DEI program.

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Surveys Benchmark Feedback Best practices 62

ShepHyken

AUGUST 18, 2017

This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need. Surveys can give you a lot of data that you can use to improve virtually any part of your organization. – Shep Hyken. I know you get asked to take surveys all the time, because I do.

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Surveys Automotive Advertising Enterprise 203

Beyond Philosophy

JANUARY 31, 2018

But, to understand what factors leverage employee behavior, most organizations have historically relied on satisfaction and engagement surveys, typically conducted through HR. As a result, much of the surveying is about employee happiness, meaningful work, commitment to company goals, and effective effort. Employee life cycle.

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Surveys Enterprise Consulting Consulting 170

delighted

NOVEMBER 10, 2021

With Translations, you’ll be able to customize survey translations within the Delighted platform. Creating survey translations in Delighted. Delighted comes with 30+ ready-made translations for the initial survey rating question (Net Promoter Score, employee NPS, Customer Effort Score, Product/Market Fit, etc.)

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Surveys Feedback Benchmark Metrics 84

Nicereply

NOVEMBER 21, 2023

NPS = (% of responses who are promoters) – (% of responses who are detractors) For example, if you received 100 responses back from a recent NPS survey question, where 40 of them responded as Promoters, 30 were Passives and 30 were Detractors, then your NPS calculation would be 40 minus 30, for a score of 10.

Surveys 59

Surveys B2B Feedback Education 59

Lumoa

MARCH 3, 2021

In this article, you will learn how to calculate survey sample size to ensure statistically significant results. The sample size is a term commonly used in market research that refers to the number of respondents to a survey. So, depending on what your study is for, it may not be the most advisable strategy.

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Surveys Feedback Consulting Consulting 83

ProProfs Blog

JULY 20, 2021

That’s where a simple employee satisfaction survey comes to your rescue. This blog gives you a clear insight into an employee satisfaction survey and shows you how to create and share meaningful surveys in minutes. What Is an Employee Satisfaction Survey? There are several reasons to conduct employee satisfaction surveys.

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Surveys Feedback Employee engagement Best practices 109

GetFeedback

APRIL 29, 2019

Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Not only does SMS have a high engagement rate, but according to a study conducted by the University of Michigan , people are more likely to give accurate feedback over text. The Ultimate Guide to Event Surveys.

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Surveys Healthcare Transportation Feedback 106

Acquire BPO

AUGUST 26, 2024

The 2024 AI in Customer Service Survey was conducted for Acquire BPO by the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies. Pollfish surveyed the experiences of 600 U.S. For more information, visit www.acquirebpo.com.

Business Process Outsourcing 52

Business Process Outsourcing Chatbots Transportation outsourcing 52

Beyond Philosophy

SEPTEMBER 3, 2022

Complete this short survey. – A case study appeared first on CX Consulting. 14:43 Patterson explains the concept about putting Measure second in the list and why it is essential it is there. 25:00 Colin brings up the Ambassadors, how they were chosen, and the role they played in the implementation.

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Customer Experience Consulting Consulting Metrics 284

Acquire BPO

AUGUST 28, 2024

Acquire BPO, a global leader in customer experience and business process outsourcing , partnered with the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies to ensure positive interactions. Pollfish surveyed the experiences of 600 U.S.

Chatbots 52

Chatbots Business Process Outsourcing Surveys Customer Support 52

ProProfs Blog

APRIL 5, 2019

In its data-driven marketing survey in 2015, Gartner reported that companies would migrate towards making their decisions based on quantitative data. A study by the Boston Consulting Group showed that companies that followed a data-driven approach to decision making could expect an increase of 20-30% in their earnings. The “why?”

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Surveys Upselling Employee engagement Sales 122

Genroe

JULY 2, 2018

Iron Mountain doubled NPS survey response rates with two simple changes to their survey invite. The post [Case Study] Iron Mountain Doubles NPS? Survey Response Rates appeared first on Genroe. In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall.

Surveys 66

Surveys Feedback Personalization Best practices 66

Interaction Metrics

AUGUST 8, 2023

Use our calculator to determine your own survey sample size. How can we get most of our customers to take our survey?” Likewise, you may send your survey to thousands of customers, but we only need a fraction of them to respond. If you already know everything about sampling, use our handy survey sample size calculator below.

Surveys 62

Surveys Feedback Metrics Customer Experience 62

ProProfs Blog

JANUARY 18, 2019

Loyalty programs, customer surveys, and engagement have taken a forefront in marketing campaigns. While loyalty programs and engagement can be automated to a certain extent, creating a customer survey requires careful study and effort. Choose the Right Survey Question Types. Make Use of Survey Logic.

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Surveys CRM Marketing Personalization 99

ProProfs Blog

MARCH 27, 2019

The hardest part of creating a customer satisfaction survey isn’t getting your customers to take the survey. Many customers would be willing to attempt any survey you present in front of them. However, whether they’ll complete the survey or leave it midway is something you can’t be sure of. Define Your Survey Goal.

Best practices 84

Best practices Surveys Personalization Customer Support 84

ProProfs Blog

DECEMBER 6, 2019

Studies have shown that nearly 75% of companies are perceived positively by the customers because of this reason. What Is a Real-Time Feedback Survey? What Are the Advantages of a Real-Time Feedback Survey? However, little do they know that survey tools can be a crucial tool in revenue generation.

Feedback 124

Feedback Surveys Sales Benchmark 124

JustCall

OCTOBER 25, 2023

But while these agent performance measurement tools are effective, why not ask the customer to provide feedback? This is where post-call surveys come into play. In a Hubspot Survey , respondents were asked about the biggest challenges facing service agents. As per a study from Qualtrics , businesses risk losing up to 6.7%

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Surveys Best practices Feedback Metrics 52

ProProfs Blog

APRIL 3, 2020

Customer satisfaction surveys are the best way to maintain a constant dialogue with the customer and listen to what they want to say. What is a customer satisfaction survey? The data obtained by these surveys provide useful insights that support decisions. The aim of carrying out a survey is to manage customer satisfaction.

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Surveys Feedback APIs Customer Support 103

GetFeedback

MARCH 11, 2019

SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. And according to a study conducted by the University of Michigan, people are more likely to give accurate feedback over text. We’ll start with SMS survey best practices. SMS survey best practices.

Best practices 68

Best practices Surveys Wireless Feedback 68

GetFeedback

MAY 13, 2019

The only way to know for sure how well your event went is by sending out post-event surveys to attendees. Post-event surveys are a foolproof way to get direct, honest feedback about how you can improve your event for next time with valuable insights. Benefits of post-event survey feedback . Email surveys during off-duty hours.

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Surveys Feedback Personalization 107

GetFeedback

MAY 5, 2019

Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. An employee satisfaction survey is a useful tool for collecting and acting on employee feedback to create these successful outcomes in your organization. How employee satisfaction surveys can help.

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Surveys Feedback Morale Metrics 109

ProProfs Blog

MARCH 29, 2019

Surveys have long established their place as the best customer engagement tool available to companies. And as such every company sends out feedback and satisfaction surveys to all their customers. Be it for a new product launch or an after sales survey, on an average a customer partakes in at least 20 surveys initiated by a company.

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Surveys Feedback Sales Personalization 83

ProProfs Blog

DECEMBER 14, 2020

That’s when you try out email surveys, and the results are excellent. Research suggests that the average response rate for an email survey is 30% as compared to 18% for a telephonic survey. Given that surveys can provide you with a valuable wealth of insights, leveraging them should be a top priority for businesses.

Surveys 78

Surveys Marketing Enterprise Feedback 78

ProProfs Blog

DECEMBER 14, 2020

That’s when you try out email surveys, and the results are excellent. Research suggests that the average response rate for an email survey is 30% as compared to 18% for a telephonic survey. Given that surveys can provide you with a valuable wealth of insights, leveraging them should be a top priority for businesses.

Surveys 78

Surveys Marketing Enterprise Feedback 78

ProProfs Blog

FEBRUARY 21, 2019

It’s a well-structured, simple, and striking ‘post-event survey.’. What is a Post-Event Survey? A post-event survey is usually conducted after the event is completed and its purpose is to analyze your audiences/customers’ expectations and thoughts about your event. How Do Post-Event Surveys Help a Company?

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Surveys Feedback Marketing Technology 111