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Forecasting is making predictions using past or live data. To increase forecasting accuracy, you have to study your customers, know industry trends, and assess the competition. Forecasting is valuable to any organization to make informed business choices and plans. Tips to improve your forecast accuracy.
According to a study by Joseph Folkman, a behavioral statistician, leaders who exhibit very poor candor (bottom 10%) were in the 20th percentile of overall leadership effectiveness. Leveraging data for accurate forecasts is the foundation of call center workforce management, because it allows you to anticipate future call volumes.
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