Surveys Wait times White Paper 
Fonolo
MAY 24, 2018
Beyond that, the expectations of service, the metrics that gauge success, and the channels customers can use to maximize their efforts and minimize their wait times are very different. Conduct customer surveys (find the root cause of long hold times). How can this be done?
Callminer
NOVEMBER 18, 2020
If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. When I see results from customer service satisfaction surveys that are unfavorable, I know the culprit is probably due to long wait times…”.
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Fonolo
FEBRUARY 20, 2020
According to a 2019 survey by Arise , more than 65% of people would only wait on hold two minutes or less, with about 13% of respondents saying they’re not willing to wait on hold at all, and slightly more saying they wouldn’t even call customer service because they think it’ll take too long to get answered.
Callminer
SEPTEMBER 14, 2020
Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. A business analyst can measure things like wait times, behind-the-scenes troubleshooting and problem resolution rates and adjust call center strategy accordingly.
Comm100
MAY 20, 2020
Worse still, if a customer reaches out on one channel, and then another, the agent has to spend time trying to find all the relevant information and piecing together the story from different channels. This slows down resolution speed and leads to much longer wait times. White Paper. Download Now.
Comm100
MAY 20, 2020
Worse still, if a customer reaches out on one channel, and then another, the agent has to spend time trying to find all the relevant information and piecing together the story from different channels. This slows down resolution speed and leads to much longer wait times. Free Download: Customer Engagement 2020 White Paper.
Serenova
DECEMBER 13, 2019
According to a survey of 3,000 consumers by Vanson Bourne for Serenova , customer experience can make or break your reputation with new and prospective customers. Ninety-four percent of people surveyed say their service interactions impact their decision to stay with a company or switch to a competitor.
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