Beyond Philosophy

JUNE 7, 2017

This is according to the 2017 Edelman Trust Barometer , a survey which tells a pretty dire tale of the disintegrating trust people feel in established institutions. One of the things that came up in the Edelman Trust Barometer survey was that people tend to trust companies that treat their employees well. Translating Trust.

Government 304

Government Advertising Surveys Marketing 304

Beyond Philosophy

MARCH 20, 2017

According to a recent Gartner survey, 74% of providers focus too much on their product features and technology. 90% of marketing content is not used by sales (CMI), which shouldn’t come as a surprise considering that 88% of marketers we recently surveyed had no idea what content their sales team needs to close more business.

Customer centricity 344

Customer centricity Sales B2B Surveys 344

Beyond Philosophy

AUGUST 9, 2017

According to the 2015 FDIC National Survey of Unbanked and Underbanked Households , 7% of households in the U.S. Also, the survey showed that nearly 20% of U.S. Per the CBS New story, at least in the U.S., it ignores a growing segment of the population, the ‘unbanked’, who rely on cash for their purchases. households, around 24.5

Banking 0

Banking Coaching Surveys Employee engagement 0

Beyond Philosophy

OCTOBER 12, 2017

Per Deloitte’s Millennial Survey 2017 , 76% of Millennials say business has a positive impact on the world, but they also think business could do more , particularly at the multi-national level. Register now for our 3 one hour, on demand, webinars Secrets Of Customer Decision Making. Being socially responsible.

Consulting 326

Consulting Consulting Sales Surveys 326

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

SaaS 98

SaaS Benchmark Metrics Consulting 98

Liveops

MARCH 11, 2021

Watch the full webinar here. . Quarterly surveys are very common, however, they tend to be lagging indicators. . The post [Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9 appeared first on Liveops. Give your agents time to adapt. “It really starts with the right individual.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

Lumoa

FEBRUARY 27, 2025

Send background data through Netigate Surveys Netigate surveys can already be integrated with Lumoa using our API. But now, we can send background data through the URL of the Netigate survey. Upcoming webinars Nothing in the upcoming calendar, but check out our recent webinar on Ask AI.

APIs 78

APIs Surveys Feedback Engineering 78

Lumoa

FEBRUARY 27, 2025

Upcoming webinars FRN DATA TILL HANDLING: BYGG EN CX-STRATEGI SOM GER VERKLIGA RESULTAT – We have an upcoming webinar series in Swedish that covers exciting new ways to analyze surveys responses! If there are questions or concerns, please email help.lumoa@netigate.net. Read more about the anonymization engine.

Engineering 78

Engineering Surveys Feedback Personalization 78

Beyond Philosophy

JULY 6, 2016

These results were based on a survey of 9,000 Chinese customers, about 60 different brands in five industries. If you need help creating an ‘Effective, Customer Centric Digital Transformation’ register now for my webinar on 14th July. Furthermore, only 15% were performing at a good level, and nearly 80% were only average.

Customer centricity 283

Customer centricity Consulting Consulting Customer emotions 283

ClientSuccess

DECEMBER 7, 2021

Surveys serve a twofold purpose: they give your team a better sense of understanding when it comes to areas of opportunity and growth within your organization and make customers feel as though their input and opinion is greatly valued (which it should be!). The post-sale survey. The post-onboarding survey. NPS surveys.

Surveys 83

Surveys industry standards Feedback SaaS 83

CCNG

MAY 11, 2021

A recent CCNG panel webinar, Why Performance-Based Training Requires Automation , featuring Mike Roberts, Technology Leader for Learning at Citibank, who adopted simulations to automate role play and coaching exercises in 2020 and Trey Fischer, an industry-leading consultant, discussed today’s impact of automation on performance-based training.

CCNG 195

CCNG Coaching Contact Center Employee engagement 195

JivoChat

MARCH 29, 2022

During the pandemic, webinars have grown in popularity as an alternative to in-person events. Considered by 73% of marketers as the best way to generate quality leads, Webinar is a valuable marketing tool, which you can use for different purposes. What is a Webinar? Types of Webinar. Lead Generation.

Education 75

Education Surveys SaaS Personalization 75

Genroe

OCTOBER 17, 2023

Excel is a very functional tool and it has the advantage of being on everyone’s desk.While there are many advanced statistical packages out there you don’t need them to perform a detailed and comprehensive analysis of your survey data.

Surveys 52

Surveys Customer Experience Feedback 52

CCNG

MAY 10, 2023

In the latest “National Customer Rage Survey” conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. ENGAGE YOUR CUSTOMERS BY TALKING WITH THEM, NOT SURVEYING THEM. Nope, not on my watch.

Customer Service 195

Customer Service CCNG Journey mapping Consulting 195

ShepHyken

JULY 15, 2016

For instance, say your organization relies on customer surveys and other conventional forms of customer feedback but has considered exploring other sources of customer feedback such as recorded calls in the contact center that can be analyzed to identify trends or sources of customer frustration that can be acted on.

Customer Experience 198

Customer Experience Journey mapping Feedback Surveys 198

PeopleMetrics

APRIL 8, 2020

Today PeopleMetrics announced survey results of 1008 full-time employees across the United States on how their employer is handling the COVID-19 pandemic. Survey respondents offered a complete view of the United States with 21% from the West, 33% from the South, 23% from the Midwest and 23% from the Northeast.

Transportation 133

Transportation Surveys Technology Management 133

delighted

JULY 30, 2020

In this guide, we’ll break down easy-to-use survey types and suggest questions to include in your return-to-school pulse surveys to help prioritize feedback for a safe and comfortable start of the semester. Crafting your return-to-school survey. Customizable survey templates for return-to-school feedback.

Surveys 83

Surveys Education Feedback Personalization 83

ClientSuccess

MARCH 22, 2022

There are multiple ways to conduct NPS surveys at both a high and user level. Here are some tips and tricks for conducting your first NPS survey: Collecting end-user data is critical. First and foremost, you want to collect survey responses from end-users. Make the survey engaging and easy to complete. Keep in mind.

Surveys 79

Surveys Feedback 79

Beyond Philosophy

MARCH 4, 2019

People researching customer emotions often do surveys where they ask the customers about how they felt during an experience. We’ve been measuring emotions since 2005 with surveys. Zhecho Dobrev and I will host a webinar on F acial recognition for measuring customer emotions in real time on March 13, 2019, at 11 am Eastern.

Customer emotions 256

Customer emotions Consulting Consulting Technology 256

Genroe

OCTOBER 17, 2023

It starts right up front with the […] The post How to Calculate and Use Survey Sample Size [On Demand Webinar] appeared first on Genroe | Customer Experience | Net Promoter Score. After checking through the data and analysing a range of root causes, you have created a practical plan to solve a key customer issue.

Surveys 52

Surveys Customer Experience Feedback 52

Myra Golden Media

APRIL 11, 2023

I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it! Another way to implement a data-driven approach is by conducting customer surveys and collecting feedback. The webinar is free. Continue the Conversation with Me?

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

ShepHyken

AUGUST 1, 2017

Click Here to view the webinar Shep mentions during the beginning of the Episode with Jeff. Pega published its study after surveying 6,000 consumers across six countries. Giveaways: Click Here to view the PDF of the Pega Study, “What Consumers Really Think About AI: A Global Study” discussed on the episode.

Education 195

Education Self service Best practices CRM 195

Callminer

JULY 30, 2018

Today, CallMiner published the CallMiner Index – a survey report that reveals a switching epidemic that is costing British businesses at least £25 billion a year. I’d love to get your thoughts on what it has uncovered at our upcoming webinar with customer engagement experts Rant and Rave on 11 September, 2018. suppliers per person).

Coaching 174

Coaching Best practices Analytics Surveys 174

Beyond Philosophy

JANUARY 16, 2018

In my recent employee ambassadorship webinar , three seminal books which offer strategies and stories were identified: Firms of Endearment (2007), Conscious Capitalism (2013), and Everybody Matters (2017). Identify and evaluate the needs and interests of each group, through targeted surveys and group processes.

Customer centricity 207

Customer centricity Banking Enterprise Consulting 207

Callminer

NOVEMBER 6, 2018

Instead they rely on random feedback surveys or random quality assurance of calls. Learn more results from our CallMiner Index at our upcoming webinar Stop Losing Customers By Listening To Them With Speech Analytics including: • Which sectors have the biggest churn rates and how that has changed in the last five years. •

Scripts 186

Scripts Call Center Call center experience Contact Center 186

Callminer

JULY 15, 2019

We hope you join us for Webinarstock and the times of all the webinars at the bottom of the post, make sure to pick some interesting topics and circle the time on your calendar! Watch this webinar with guest Forrester Research’s Ian Jacobs as we discuss all sorts of AI aspects: Register for 1pm EST / 10am PST Session.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

CSM Magazine

NOVEMBER 12, 2024

That’s why it can be effective to provide access to educational resources like articles and webinars, which establishes your expertise and shows you care about your customers’ financial well-being. Offer Financial Education Resources Many people getting into the lending process may feel unsure about terminology, and that leads to hesitation.

Customer Service 52

Customer Service Education Feedback Customer emotions 52

ProProfs Blog

SEPTEMBER 17, 2021

Imagine asking the above questions in a market research survey. The above survey questions fall in the category of leading questions and loaded questions. Usually, these biased survey questions compel the survey respondents to answer in a particular way on the basis of assumptions, fear factor, admission of guilt, and more.

Surveys 78

Surveys Airlines Customer Service Accountability 78

Toister Performance Solutions

APRIL 17, 2018

In April 2018, I surveyed more than 1,200 consumers to learn exactly how fast they expect businesses to respond to emails. The survey also examined response time expectations for Twitter and Facebook messages. The 2018 study surveyed more than 1,200 consumers to see if this has changed. Register Now.

Surveys 113

Surveys Customer Service 113

CCNG

SEPTEMBER 11, 2024

Optimizing Remote Workforce The shift towards remote work in contact centers is here to stay, with CCW Digital Surveys indicating that 68% of contact centers plan to maintain remote work post-pandemic due to increased agent productivity. McKinsey reports suggest that personalized customer experiences can lead to a 10-15% revenue increase.

Contact Center 195

Contact Center Technology CCNG First call resolution 195

Nicereply

NOVEMBER 21, 2023

NPS = (% of responses who are promoters) – (% of responses who are detractors) For example, if you received 100 responses back from a recent NPS survey question, where 40 of them responded as Promoters, 30 were Passives and 30 were Detractors, then your NPS calculation would be 40 minus 30, for a score of 10.

Surveys 59

Surveys B2B Feedback Education 59

CSM Magazine

OCTOBER 24, 2024

Methodology: IMRG conducted six surveys of its UK retailer membership during IMRG members only online webinars in August 2024. A total of 211 responses were recorded across all 6 surveys. Additionally, Scurri carried out online research of 1000 UK adults online in October 2024.

Surveys 52

Surveys Marketing Customer Service Technology 52

PeopleMetrics

FEBRUARY 25, 2021

New and soon-to-be-released features focused on alert notifications, dashboard reports and survey health. We highlight: Features we added in 2020. The new features we're adding this year. Watch on YouTube. ? ? ?. PeopleMetrics LIVE!

Management 108

Management SaaS Surveys Feedback 108

ShepHyken

AUGUST 1, 2017

Click Here to view the webinar Shep mentions during the beginning of the Episode with Jeff. Pega published its study after surveying 6,000 consumers across six countries. Giveaways: Click Here to view the PDF of the Pega Study, “What Consumers Really Think About AI: A Global Study” discussed on the episode.

Education 31

Education Self service Best practices CRM 31