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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

AR has been especially beneficial in the technical suppor t domain. Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. Virtual agent exhibitors at MWC 2018: Nuance. Immersive technology exhibitors at MWC 2018: Go6D Technologies.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

AR has been especially beneficial in the technical suppor t domain. Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. Virtual agent exhibitors at MWC 2018: Nuance. Immersive technology exhibitors at MWC 2018: Go6D Technologies.

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Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact Centers

Taylor Reach Group

Small technology businesses, where technical support is a Cost Center, will work towards deploying alternative channels of support. A virtual agent is available 24x7, never shows up late, never in a bad mood, scales well and consistently delivers a known level of support. In a word, automation.

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Top 8 Avoxi Alternatives & Competitors in 2022

JustCall

Setting up might require technical support. Genesys CloudX Best-suited for: Genesys Cloud CX is best suited for mid-sized companies (51-1,000 employees) and the Telecommunications industry. Talkdesk is a browser-based virtual telephony solution. Avoxi, on the other hand, does not offer in-person training. Image Source.