Nicereply

JUNE 21, 2021

Early in my technical support career, a customer asked me about an unusual upgrade path. Looking at the Overlooked Support Skills. Support agents are tested every day on skills that aren’t taught in a classroom. Can’t remember the name of a band? Not knowing isn’t penalized in many life situations.

Coaching 124

Coaching Customer advocacy Technical Support Best practices 124

ROI CX Solutions

AUGUST 29, 2024

Both services play an important role in keeping your business running smoothly, and while those roles might appear similar from the outside in, both are necessary steps in the larger process of solving the variety of technical problems that crop up in any organization past a certain size. So whats the difference? Or are they the same?

Technical Support 52

Technical Support outsourcing Business Process Outsourcing Self service 52

Help Scout

APRIL 27, 2021

.” – Drew Clark, Director of Client Services, Workwell Technologies Illustrated by Davida Fernandez, Global Head of Support for Campaign Monitor. If your tool allows for it, encourage people to work in their own specific inbox, taking each new conversation one at a time and never having to see the whole queue.

Management 119

Management Self service Technical Support APIs 119

Kayako

APRIL 12, 2022

“Without Kayako, we would not be able to manage all of the incoming ticket requests in an organized manner nor provide the quality of support we stand for. Sushant Dashputre, Assistant Manager of Technical Support at Quick Heal. Kayako Benefits for Coinstop: Reduced average response time.

Customer Service 118

Customer Service Self service Education Technical Support 118

Nicereply

MAY 26, 2020

For example, this technical support posting for DigitalOcean is looking for customer advocacy and communication skills – which are both soft skills. But because this is a more technical position, they’ve also listed hard skills such as Linux experience. This is especially true for customer service jobs.

Customer Service 105

Customer Service Customer advocacy Technical Support Feedback 105

OctopusTech

JUNE 26, 2018

Virtual Assistants are independent workers hired on contract basis for providing administrative, creative or technical support services. and technical matters (such as social media). 4) It’s important to check beforehand how effectively your prospective VA is at time-management. So, what’s the solution?

Technical Support 67

Technical Support outsourcing Accountability Time management 67

CSM Magazine

SEPTEMBER 12, 2024

This could include moving up to a customer service manager position. You’ll be responsible for a team and managing processes. Other possibilities include specializing in technical support or customer experience management. They will help you effectively manage both processes and people.

Customer Service 52

Customer Service Technical Support Consulting Consulting 52