Technical Support Upselling Virtual Agent 
SmartAction
OCTOBER 25, 2023
Missed Opportunities: Beyond immediate customer dissatisfaction, the underinvestment in the voice channel meant missed opportunities for upselling, gathering valuable insights and building stronger customer relationships. Subsequently, selecting one option might lead to a submenu with even more choices.
IdeasUnlimited
JULY 28, 2022
With the advent of technology and the world-wide web, support representatives need to handle more complex issues including but not limited to providing technical support. Today, call centers are handling much more technical questions and problems whereby the escalations and interactions with the agents have changed in nature.
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Global Response
MAY 1, 2023
Some services that may be offered by inbound call centers are: customer service and support full-service help desk multilingual support technical support order taking appointment setting customer chat and multichannel support omnichannel support Almost every company who sells a service or a product will need some support for inbound calls.
Balto
JANUARY 30, 2025
RingCentral Unified communications & omnichannel support $20 $35/user/month 4.5 AI-driven automation & virtual agents $50 $100/user/month 4.3 Their extensive knowledge base and 24/7 technical support further bolster user confidence. Krisp Noise cancellation & voice clarity Free $8/user/month 4.7
SmartKarrot
APRIL 17, 2023
Virtual agents: Virtual agents are AI-powered systems designed to simulate human-like interactions in a digital environment. They can be used for a range of tasks, including customer service, sales, and technical support. Discover opportunities for innovation based on customer needs and feedback.
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