CSM Magazine

SEPTEMBER 26, 2024

Video chat services have emerged as a powerful tool for enhancing customer service, allowing businesses to interact with customers face-to-face in real-time. In this comprehensive guide, we will explore how companies can leverage video chats to transform their customer service approach and deliver exceptional support.

Customer Service 52

Customer Service Technical Support Best practices Surveys 52

TechSee

NOVEMBER 20, 2018

There are two complementary trends in the market today that, together, have the power to significantly reduce truck rolls across a wide range of industries, such as telecom, utilities, consumer electronics, and more. Predictive support through data analytics. Remote visual resolution through live streaming video and augmented reality.

Technology 153

Technology Analytics Enterprise Call Center 153

Toister Performance Solutions

APRIL 15, 2021

To my surprise, a friendly employee quickly answered my technical support call. The technical support rep sensed that I was anxious about the webinar. This short video explains more. You can also see empathy in action and get more ideas from this short video. A lot was riding on this.

Technical Support 118

Technical Support Airlines Customer emotions Customer Service 118

CCNG

MARCH 30, 2022

To be truly successful, work-at-home culture has to evolve and be cultivated to support any process or technology. The supervisor gets the agent on the video platform, and the agent wants to talk. If you could, all customer service, technical support, and sales organizations would be hitting their metrics.

Coaching 195

Coaching CCNG Average Handle Time Contact Center 195

Steve DiGioia

MAY 17, 2021

To top it all off, people used to tell 10 people about a bad experience, but now they can post a blog or a video on YouTube and tell thousands of (or more) people. For example, in technical support, studies show the thing customers need even more than fixing their issue is to feel relief about whatever problem that issue was causing.

Customer Service 341

Customer Service Personalization Sales Technical Support 341

TechSee

NOVEMBER 13, 2017

As a result, our increasingly sophisticated smart home networks are creating billions of new requests for technical support. Computer vision involves processing and analysis of digital images and videos to automatically understand their meaning and context. Deep learning & Computer Vision.

Engineering 154

Engineering Technical Support Call Center Technology 154

Comm100

JUNE 4, 2020

Because when you offer audio and video chat within your live chat offering, its popularity rises even further. Audio and video chat give agents the ability to speak directly with the customer, seamlessly switching from typing to talking. But first, here’s a quick video on what audio and video chat is and how you can use it: 1.

Technical Support 59

Technical Support Scripts Sales Personalization 59

TechSee

SEPTEMBER 7, 2021

This works by using images and video from past support interactions to help train and onboard new agents and technicians. Visual assistance technology can also be used beyond remote support cases to enable field technicians to offer customers post-sales upsells such as: extended warranties. service contracts .

Technical Support 191

Technical Support Sales Upselling Coaching 191

Toister Performance Solutions

JANUARY 11, 2024

Here's a short video that provides a demonstration, including a good and a bad example. Those channels allow me to attach an image, so I can share this screenshot: Share a video Video can take visual communication to the next level. He then sends a video that provides a detailed walk-through of everything he shared.

Technical Support 110

Technical Support Customer Service 110

24-7 InTouch

JANUARY 26, 2021

The global video gaming market was estimated at a value of $152 Billion USD in 2019, and saw significant growth in 2020, with nearly a 20% increase in value. Given the thriving segments of Cloud Gaming and Mobile Gaming, the video game industry was already poised to grow at an extremely fast pace when the COVID-19 pandemic came along.

Customer Service 52

Customer Service Entertainment Technical Support Customer Support 52

TechSee

APRIL 9, 2024

In the world of customer service and technical support, a significant challenge often goes unaddressed: the visual gap. Without visual assistance, customers struggle to describe technical problems or product statuses, and agents are left to navigate these challenges “blind” without seeing the actual issue.

Technical Support 124

Technical Support Metrics Technology Customer Service 124

24-7 InTouch

NOVEMBER 4, 2022

“Agents prioritize the player experience, ensuring that the customer support they provide will result in an improved experience for the player.” As the video game industry has evolved in recent years, it has also become more complex. The Gaming Market was valued at USD 198.40

Customer Service 52

Customer Service Technical Support Customer Support Marketing 52

CSM Magazine

DECEMBER 20, 2024

Technical Support for Activation The process of activating an eSIM typically involves scanning a QR code or configuring settings on a device. While this is straightforward for many, technical issues can arise. Heres why good customer service is essential for eSIM users: 1.

Customer Support 52

Customer Support Technical Support Technology Customer Service 52

TechSee

OCTOBER 27, 2021

Video based customer service . Advantages of video communication . Call centers that utilize this type of visual customer support effectively eliminate the lengthy back-and-forth verbal process inherent in auditory communications. Customer: You mean the big red one on the top left? Agent: Maybe, try pushing that. Customer: Yes!

Customer Support 109

Customer Support Technical Support Contact Center Call Center 109

TechSee

JULY 14, 2022

Today, we will dive deeper into one specific channel, the desktop or laptop user, and learn how you can best support these users with the latest TechSee Live capabilities: secure desktop sharing with two way video and remote desktop control. Opening this link initiates a seamless, browser-based two-way live video session.

Technical Support 109

Technical Support Enterprise Technology Management 109

ShepHyken

APRIL 24, 2020

It not only has a video from its Chairman and CEO, but the page has outlined its updated policies and also provides a lot of self-service information to help travelers cancel a trip on their own. Remind customers waiting on telephone lines and in chat queues of these instantly available resources.

Customer Service 150

Customer Service Airlines Self service Entertainment 150

Beyond Philosophy

NOVEMBER 30, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! It handles the website, the apps, the customer relationship management systems, the data security, integration and analysis, and technical support down to the last chatbot.

Finance 195

Finance Customer centricity Accountability Technical Support 195

TechSee

APRIL 9, 2024

In the world of customer service and technical support, a significant challenge often goes unaddressed: the visual gap. Without visual assistance, customers struggle to describe technical problems or product statuses, and agents are left to navigate these challenges “blind” without seeing the actual issue.

Technical Support 109

Technical Support Metrics Technology Customer Service 109

TechSee

SEPTEMBER 23, 2024

Sophie AI leverages advanced cognitive capabilities to provide real-time, multimodal customer support. It simultaneously analyzes text, voice, images, and video, understanding the full context of a problem and resolving it without human intervention. A great example of Agentic AI in action is Sophie AI by TechSee.

Strategic Value 109

Strategic Value Enterprise Best practices Technical Support 109

TechSee

NOVEMBER 6, 2018

Augmented Reality remote assistance takes this concept further by using AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed, enabling agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds. Effective, sometimes.

Technical Support 104

Technical Support Call Center Technology Enterprise 104

Serenova

JULY 21, 2020

Video is now everywhere , providing a comfortable work communication medium that is relied on for all manner of business-critical use cases, competitive differentiation and even new revenue streams. Today, we are enhancing contact center agents’ ability to fully engage with customers by bringing video to the cloud contact center.

Contact Center 52

Contact Center Analytics Technical Support Healthcare 52

TechSee

JUNE 9, 2020

Remote visual assistance is emerging as a key technology to help guide consumers efficiently with a combination of video and on-screen AR instructions. Demand for technical support is currently very high with almost two-fifths (37%) of U.S. The time to act is now.

Surveys 109

Surveys Technical Support Personalization Technology 109

TechSee

MAY 24, 2021

These safety precautions have given way to the era of remote technical support, where a technician can advise or guide a customer on how to unbox, install, or troubleshoot their home security system in DIY mode. But to accomplish this, security firms need sophisticated tools that will make this process quick and easy.

Upselling 124

Upselling Self service Wireless Contact Center 124

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. At this pivotal moment, when contact centers are the frontline, we believe video is the next customer experience game-changer.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

aircall

FEBRUARY 2, 2018

Loom — Quick and Easy Video Tutorials. Create a short — 10 min or less — video, give it a title, and send the shareable link. Videos are all recorded (and watched) in browser. The only downside is the free plan only lets you keep videos for a set number of days, but depending on usage, a paid plan might work well for your team.

Customer Support 103

Customer Support Multichannel First call resolution Analytics 103

Hodusoft

MARCH 26, 2025

Seamless Omnichannel Communication HoduCC omnichannel contact center software can seamlessly integrate various communication channels such as voice calls, video calls, live chats, text messages, instant messages, emails, social media, and more. It can range from order issues, technical support, product information, returns, and more.

Contact Center 52

Contact Center Contact center software Interactive Voice Response contact center solutions 52

TechSee

FEBRUARY 20, 2018

In the early days of self service, companies implemented static channels such as FAQs, how-to videos, troubleshooting guides, and knowledge bases. TechSee empowers technical support teams across the globe to execute visually-interactive remote diagnoses and resolutions of problems.

Virtual Agent 132

Virtual Agent Self service Contact Center Technical Support 132

TechSee

AUGUST 24, 2021

The same survey highlighted that these technical issues span a broad spectrum of home-office devices, most commonly a modem or internet connection, desktop or laptop hardware, and desktop software problems. IT Should Lead the Remote Onboarding Process.

Surveys 109

Surveys Technical Support Enterprise Analytics 109

Toister Performance Solutions

FEBRUARY 8, 2024

Technical support reps are often trained to ask customers to reboot their device as a first step to solving a problem. Videos don't need to be pretty, they just need to communicate effectively. Here's an easy way to that video into a document: Next, the steps of service must be communicated.

Technical Support 103

Technical Support Feedback Contact Center Customer Service 103

CSM Magazine

OCTOBER 29, 2024

Efficient Technical Support & Platform Reliability The technical support team at 1Win is both fast and efficient, providing essential assistance for a comprehensive and satisfying user experience.

Entertainment 52

Entertainment Technical Support Accountability Banking 52

Win the Customer

FEBRUARY 17, 2018

Contact centers, in contrast, are omnichannel, integrating the capability of handling voice call tickets with tickets originating from email, web contact forms, instant messenger services, text chat and video chat. Cloud contact centers’ omnichannel capability extends customers more options for choosing their preferred communication channel.

Call Center 93

Call Center Contact Center Cloud contact voip 93

Spearline

JUNE 2, 2022

Customer Insight – United World Telecom Technical Support Manager, Alain Rodriguez and Sales and marketing manager, Luke Genoyer, from United World Telecom explain why they use Spearline everyday and how it has helped with their testing issues.

Technical Support 98

Technical Support Healthcare Sales Marketing 98

TechSee

JUNE 27, 2024

Once proven safe and reliable in either the contact center or via direct testing, these AI Agents can interact with customers over email, social channels, chat, over the phone, and even through video. This is particularly valuable in scenarios such as remote technical support, where precise guidance is crucial.

Contact Center 109

Contact Center Enterprise Chatbots Technical Support 109

TechSee

FEBRUARY 12, 2018

Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. TechSee provides the first intelligent visual support solution powered by artificial intelligence and augmented reality. Immersive technology exhibitors at MWC 2018: Go6D Technologies.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. TechSee provides the first intelligent visual support solution powered by artificial intelligence and augmented reality. Immersive technology exhibitors at MWC 2018: Go6D Technologies.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

MARCH 7, 2019

For every customer episode – paying a bill, getting technical support with activating a device, etc. While companies continue to make great strides in developing, empowering and supporting their agents, one promising channel that must be further explored is the implementation of visual data into VEA capabilities.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

TechSee

FEBRUARY 16, 2021

According to the January 2021 mid-pandemic survey , 65% of consumers agree that they would rather avoid technician visits unless absolutely necessary and two-thirds (64%) would be more loyal to companies that take extra technical support safety precautions.

outsourcing 109

outsourcing Upselling Surveys Technical Support 109