Nicereply

MARCH 16, 2022

Olark’s culture is one of treating Support not as a stepping stone or cost center, but rather a place to grow within the company, so the Support Team seemed like a natural place to adapt to this changing market. Support is responsible for the qualification of those leads to escalate to Sales and Success.

Sales 111

Sales Customer Experience Upselling Self service 111

TeamSupport

JULY 22, 2020

Maintaining solid B2B customer relationships will positively impact all four elements of customer support excellence. Knowledge Base, self-help resources, educational product webinars). NPS score, TeamSupport’s Customer Distress Index™, volume of support tickets). And the likelihood that they will renew?

Customer Support 52

Customer Support B2B Technical Support Education 52

Fonolo

APRIL 16, 2019

And like many others, this meant starting out in a call center, answering the phone calls of helpless software users, as a lowly, humble Technical Support Representative (TSR). . And so, naturally, I too looked forward to a career in IT. Call center agents of all kinds have a difficult task. How’s that for setting the tone?

Call Center 108

Call Center Contact Center Engineering Construction 108

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? tech ops, AWS, technical support). The audience had a ton of great questions that we couldn’t let go unanswered.

SaaS 98

SaaS Metrics Accountability Technical Support 98

Quality Contact Solutions

JULY 19, 2018

QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support. Project scope: QCS conducts business to business sales for this client. Employees are segmented based on their skillset and strengths.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

NICE inContact

NOVEMBER 11, 2019

In this webinar, we will discuss tips and tricks to engaging agents across generations, with a focus on the workforce’s newest additions, Millennials and Generation Z. To dig deeper on these strategies, join us for Creating a High Performance Culture Across Generations on November 11at 2 pm ET.

Management 54

Management Contact Center Technical Support Engineering 54

NobelBiz

AUGUST 22, 2023

Reliable technical support: NobelBiz has the most responsive, proactive and reactive customer support in the contact center industry, with a first-call resolution of over 90%. Reliable legal support and compliance: Security-enhanced technology processes allow you to maintain and expand a rich set of third-party certifications.

voip 98

voip Telecommunications Contact Center Contact center software 98

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. You’ve probably read your fair share of information online about Customer Success.

SaaS 66

SaaS Metrics Accountability Technical Support 66

ViiBE Blog

JUNE 15, 2023

Co-browsing solutions prioritize security by concealing sensitive information fields, ensuring data privacy.

Technical Support 52

Technical Support Education Technology Customer Support 52

Help Scout

NOVEMBER 4, 2018

If you’re interested in working in Support Operations, or if your team could benefit from implementing a Support Operations team, take a moment and register now for our Support Operations webinar. You’ll learn directly from experienced Support Operations Managers and the people who hire them. Alternative titles: ?

Customer Support 40

Customer Support Technical Support Service level Customer Service 40

ViiBE Blog

JUNE 15, 2023

Co-browsing solutions prioritize security by concealing sensitive information fields, ensuring data privacy.

Technical Support 52

Technical Support CRM Education Technology 52

CustomerSuccessBox

JANUARY 18, 2022

From this list, you can have your customer success or technical support team create an article that addresses these questions. The CSM and/or marketing team has recorded a “new feature” webinar for SMB customers. Review the data to determine which product (or which area of ??a Wrapping Up.

Self service 52

Self service Enterprise Analytics Technical Support 52

NobelBiz

MAY 25, 2023

Additionally, look for vendors who offer comprehensive support services, such as technical assistance and training, to facilitate the transition. In addition to their past performance, inquire about the vendor’s ongoing support services. Watch the free on-demand recording here.

call center software 98

call center software Call Center APIs Contact Center 98

Amity

MARCH 19, 2014

Specifically, and especially, if you are a SaaS company – there are several articles, whitepapers, webinars and blog posts that state how critical customer success is to your survival. You’ve probably read your fair share of information online about customer success. But few have really laid out the why, what and how…until now.

SaaS 54

SaaS Metrics Accountability Technical Support 54

CSM Practice

JULY 6, 2020

To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance. Webinar Marketing. The Shift to Remote Work. Why Expansion Selling Matters Now.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance. Webinar Marketing. The Shift to Remote Work. Why Expansion Selling Matters Now.

SaaS 71

SaaS Upselling Accountability Sales 71

Netomi

APRIL 27, 2022

It is important to harness a customer-facing support ticketing tool, such as Zendesk or Freshworks , a space where customers can not only access knowledge bases and other self-service options, but also raise their hand to reach technical support teams when assistance is needed.

Chief Customer Officer 52

Chief Customer Officer Customer advocacy Engineering Technical Support 52

Totango

SEPTEMBER 22, 2022

This allows providers to assume responsibility for hosting, technical support, and upgrades, increasing efficiency and cutting costs. Totango is free forever for startups and offers a startup webinar. Software-as-a-Service tools are apps that are hosted remotely and accessed through the cloud rather than installed on-premise.

SaaS 71

SaaS CRM Advertising Analytics 71

Education Services Group

MAY 13, 2020

Here are some of the key takeaways from our webinar. Today, almost 20% of CSMs come from sales versus 24% from professional services and 19% from technical support, according to the 2017 Customer Success Compensation Study by TSIA. The evolution of CSMS: A tale of two backgrounds.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. You’ve probably read your fair share of information online about Customer Success.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. You’ve probably read your fair share of information online about Customer Success.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. You’ve probably read your fair share of information online about Customer Success.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. You’ve probably read your fair share of information online about Customer Success.

SaaS 48

SaaS Metrics Accountability Technical Support 48

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? tech ops, AWS, technical support). The audience had a ton of great questions that we couldnt let go unanswered.

SaaS 52

SaaS Metrics Accountability Technical Support 52

ClientSuccess

OCTOBER 2, 2019

Customer success departments are relatively new and are used mainly in technical companies, specifically in software. Customer Success Managers often provide technical support to customers with the goal to keep customers satisfied with the business’s products.”. Webinar: When to Invest, Specialize, and Scale Customer Success.

Accountability 47

Accountability Management Upselling SaaS 47

NobelBiz

JANUARY 16, 2024

If you want to find out more about How to Increase Sales Performance in Outbound Contact Centers listen to our webinar episode. Technical support campaigns require expertise in troubleshooting and resolving various issues.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

CrazyCall

OCTOBER 18, 2019

Zoom is a meeting solution that offers online meetings, training, technical support, video webinars, and conference rooms. While video meeting you can see the screen of your client, virtually walk him through trouble-shooting steps, or even just take over and fix the problem entirely while him watching. Meeting Schedule.

Customer Service 63

Customer Service Interactive Voice Response Wait times Feedback 63

Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Training could be delivered live, via recorded webinars, onsite or in a combination of these ways. Trainers can be on a team of their own or could be part of the Professional Services team.

Education 61

Education Engineering B2C Technical Support 61

NobelBiz

FEBRUARY 21, 2022

9 – Contact center expenses are high Many of the costs associated with traditional on-premise contact center systems , such as hardware, licenses that need to be updated frequently, specialized technical support employees, and high energy consumption, are pretty expensive. No use for in-house technical support staff.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

NobelBiz

FEBRUARY 22, 2023

9- Contact center expenses are high Many of the costs associated with traditional on-premise contact center systems , such as hardware, licenses that need to be updated frequently, specialized technical support employees, and high energy consumption, are pretty expensive. No use for in-house technical support staff.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

JANUARY 31, 2022

51% of customers prefer technical support through a knowledge base ? This webinar episode is intended for contact center executives who are transitioning from Voice to omnichannel technology. From our podcast series, Stories of the Call Centers, Jason talks about how customer expectations have changed.

Contact Center 52

Contact Center Contact center software Cloud contact Technical Support 52

SmartKarrot

FEBRUARY 15, 2022

Webinars are an important component of customer education. How to Use Webinars to Supercharge SaaS Customer Success? . People successfully use webinars to attract viewers and use them to become customers. Now more and more customer success teams realize the power of webinars for customer education and retention.

SaaS 10

SaaS Education Upselling Technical Support 10

Hodusoft

FEBRUARY 29, 2024

Employee Burnout The demanding nature of technical support can lead to employee burnout. Ensuring a healthy work environment, recognizing employee efforts, and providing adequate support are crucial for staff retention. Limited Multichannel Support Multichannel, if not omnichannel support, is extremely important in today’s time.

Call Center 52

Call Center Abandon rate Omni-channel support call center software 52

CSM Practice

JANUARY 1, 2017

Finally, in my opinion, if you have a TAM (or a higher level of dedicated technical support) you should charge for it. For example, if the team mostly conducted roadmap sessions, we work with marketing to enhance awareness of our roadmap through customer campaigns and webinars. 2) What activities did we do the most, and why?

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Participate in webinars as a subject matter expert as needed.

Education 19

Education Revenue potential Technical Support Accountability 19

NobelBiz

MARCH 23, 2022

Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. Also, ensure that your supplier has 24-hour technical support so that you can obtain help if you have difficulties with your lines. Jason Cutter, CEO of Cutter Consulting Group.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

SmartKarrot

MAY 25, 2022

Make customers successful by providing high-quality technical support and service. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product.

Education 3

Education Technical Support Advertising Upselling 3