Fonolo

FEBRUARY 6, 2020

Offering automated replies for the most common technical support questions is just one application of using SMS for customer service. Also, SMS can be used to notify support personnel of a new request and, conversely, notify customers of the status of their inquiry. Do Send Updates and Notifications.

Customer Service 91

Customer Service B2C Contact Center Technical Support 91

TechSee

MARCH 19, 2018

Object recognition in a technical support model. It recognizes faces and smiles in cameras; it helps self-driving cars read traffic signs and avoid pedestrians; it allows factor robots to monitor problems in the production line. In customer service, it helps the computer see the problem, as a true virtual technician.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84

Callminer

MARCH 9, 2020

Reviews can also provide information on other essential aspects such as customer support, technical support, or third-party integrations. For more information on the importance of analytics in retaining top call center talent, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition.

Best practices 182

Best practices Call Center Analytics Metrics 182

Comm100

FEBRUARY 19, 2020

To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’ To learn more about how this works, read our ‘ Never Miss a VIP ’ white paper. Your Business Partners. Your Biggest Advocates.

B2C 64

B2C B2B Advertising Accountability 64

Comm100

FEBRUARY 19, 2020

To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’ To learn more about how this works, read our ‘ Never Miss a VIP ’ white paper. Free Download: Never Miss a VIP White Paper.

B2C 40

B2C B2B Advertising Accountability 40

Totango

SEPTEMBER 22, 2022

This allows providers to assume responsibility for hosting, technical support, and upgrades, increasing efficiency and cutting costs. This can be anything from downloading a white paper to signing up for a trial. They usually are licensed through a subscription sales model. Customer success. Data analysis.

SaaS 71

SaaS CRM Advertising Analytics 71

Global Response

FEBRUARY 13, 2022

They may provide a variety of services, including: Inbound and outbound calls Customer support on many channels Market research Telemarketing Help desk services Technical support Lead generation and sales. Do I need a BPO call center? How could one solution work for so many different companies?

Call Center 62

Call Center outsourcing Telemarketing Business Process Outsourcing 62