Technology Related Topics 
Beyond Philosophy
FEBRUARY 14, 2020
The post A Glimpse To The New Trends In Humanizing Technology appeared first on Customer Experience Consulting. To subscribe to The Intuitive Customer and never miss a podcast, please click here. This podcast is produced by Resonate Recordings. Click here to see how they can help you.
Callminer
FEBRUARY 23, 2021
Technological Trends. ” – Julie Bai, Call Center Technology and Trends Every Business Leader Must Know in 2020 , Nextiva; Twitter: @Nextiva. ” – Call Center Technology Trends for 2020 , Expivia; Twitter: @expivianow. Remote support technology is being used more and more. AI is here to stay.
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CCNG
SEPTEMBER 11, 2024
The technological advancements of recent years have paved the way for transformative trends that are reshaping how contact centers operate, deliver services, and engage with customers. Voice AI technologies such as Natural Language Processing (NLP) and speech recognition are transforming contact center conversations.
Callminer
AUGUST 22, 2022
With the introduction of the FCA's new Customer Duty requirements, brands must take an active stance toward assisting and protecting financially vulnerable customers.
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Retail customers value price above everything, but the importance of other factors varies for different brands.
CCNG
MARCH 20, 2024
The Times They Are a Changing In this technological age, business leaders are increasingly turning to tools like artificial intelligence ( AI ) to meet the challenges of a tight labor market, inflation, and changing consumer preferences. For example, a chatbot can answer common customer questions, such as “What is your return policy?”
CCNG
FEBRUARY 21, 2024
Prior iterations of self-serve technology have been associated with decreased customer satisfaction, but LLMs have really changed the landscape. This technology is more than a complex web of pre-written prompts. Virtual agents can leverage GenAI to provide responses to a wide range of customer inquiries at any time during the day.
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1 We believe this valuable resource offers an objective look at how technology can facilitate more frequent and effective coaching. In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.”
Advertiser: ZoomInfo
In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them.
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Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough. Customer experience is at a tipping point.
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Download this eBook and uncover how winning organizations are tapping into the right technology to improve Customer Satisfaction, NPS, and other key metrics.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
How to leverage cutting edge technology to make your customers' lives easier. By the end of this webinar, you will know: How to reduce friction in your customer interactions. The benefits of self-service. How to use subscription models to provide convenience. November 20th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT
Speaker: Tony Medrano, CEO of RapportBoost.ai
Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D Join Tony Medrano, CEO of RapportBoost.ai
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There is a fundamental difference between 1st generation, 2nd generation, and modern-day Automatic Speech Recognition (ASR) solutions that use 100% deep learning technology. Get the information you need to ensure your evaluation experience is efficient and yields the data you need to make your purchasing decision.
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