Technology Related Topics 
TechSee
OCTOBER 22, 2024
A key challenge lies in successfully integrating new technologies and ensuring tech adoption by service technicians. TechSee’s approach to optimizing service tech adoption is to focus on the people, processes, and technology involved. One of the key challenges in integrating new technology is overcoming resistance to change.
ShepHyken
JANUARY 14, 2025
How do personal interactions complement technology in creating a seamless customer service experience? Technology can streamline processes and make experiences more convenient, but the personal touch remains important in building customer relationships. What role does storytelling play in creating memorable customer experiences?
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ShepHyken
MARCH 11, 2025
While many companies are still improving and trying to keep up with the technology, customers who take advantage of the new ways to get questions answered and complaints resolved are very happy with the companies that have kept up with the latest ways to manage the customer experience.
CCNG
NOVEMBER 13, 2024
A convergence of technology, labor, business, and consumer trends is fundamentally reshaping customer service, demanding a new strategy for success. At the same time, rapid advances in Artificial Intelligence (AI) are transforming technology and redefining how we live, work, and communicate.
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A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ContactBabel to uncover the biggest hurdles businesses face when trying to improve CX and offer practical suggestions to overcome them.
ShepHyken
FEBRUARY 24, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies utilize new technologies like generative AI to improve customer satisfaction? Using AI is not just about having the latest technology, it is about empowering employees to provide better, quicker, and more personalized service.
ShepHyken
MARCH 10, 2025
Top Takeaways To meet customer needs, businesses must continuously adapt to new expectations and technologies. Aligning customer experience technology investments with actual customer needs makes sure they lead to improved service and product satisfaction. How can customer feedback effectively enhance products and services?
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Cognigy is leading the way in developing this technology for contact centers. Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency. Agentic AI: Explore how future AI will solve problems and make decisions without human input. Why AI Agents?
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Retail customers value price above everything, but the importance of other factors varies for different brands.
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1 We believe this valuable resource offers an objective look at how technology can facilitate more frequent and effective coaching. In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.”
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According to Gartner, “Executives today face a volatile business environment, sustained talent shortages, rapid technological advancements and intense change fatigue in the workforce.” Workforce challenges are accelerating, and leaders must be prepared.
Advertiser: ZoomInfo
In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them.
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Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough. Customer experience is at a tipping point.
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