CCNG

OCTOBER 25, 2023

In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. Key Points from Discussion Behind every great customer experience is a great employee enabled by great technology.

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CCNG Technology Employee engagement Government 195

Callminer

AUGUST 12, 2024

Businesses often rely on CX automation to help customers quickly and conveniently at different points in the customer journey. Read this blog to learn how automation plays an important role in CX.

Technology 182

Technology Customer Experience 182

Beyond Philosophy

FEBRUARY 14, 2020

The post A Glimpse To The New Trends In Humanizing Technology appeared first on Customer Experience Consulting. To subscribe to The Intuitive Customer and never miss a podcast, please click here. This podcast is produced by Resonate Recordings. Click here to see how they can help you.

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Callminer

FEBRUARY 1, 2023

CallMiner's VP of Int'l, Frank Sherlock, talks about the value of customer communications ahead of his session at Credit Connect’s Online Collections Technology Think Tank. Read more in his blog.

Technology 182

Technology 182

Contact Center Pipeline

MARCH 21, 2023

As contact center managers seek to optimize their remote workforces in secure, scalable environments, they’re turning to cloud technology, […] However you describe the evolving work environment, retail and call center managers know one thing for sure: the industry landscape has changed at lightning speed, and the changes keep coming.

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Technology Contact Center Call Center Management 130

ShepHyken

OCTOBER 30, 2020

She writes about how businesses can utilize modern voice technology to create a better experience overall for their customers. As new technologies evolve and adapt, modern businesses are finding new opportunities to have engaging, empathetic and efficient conversations with their customers. 2 Voice Technology Improves Accessibility.

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Technology Customer Service Personalization Chatbots 347

Callminer

FEBRUARY 22, 2021

Read this blog to learn about the 25 top trends for 2021 in call center technology.

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Contact Center Pipeline

OCTOBER 14, 2020

In earlier writings, I’ve offered up guidelines for purchasing cloud technology that focus on pricing, service level agreements, and the statement of work. But what if you don’t know if you are ready to go to the cloud? Or what if you want to leverage what you’ve already got? Here are 5 key decisions to […].

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Technology Contact Center Service level Call Center 232

SoliCall

MAY 5, 2024

Reliable call center technology is crucial for the smooth operation of call centers and for providing satisfactory customer service. Customer Satisfaction : Reliable call center technology ensures that customers can reach the call center and receive assistance promptly. Here are some reasons highlighting its importance: 1.

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Call Center Technology Technical Support Best practices 103

The Northridge Group

APRIL 15, 2024

In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. Part 2: AI and Business Processes: How can it help? How can it hurt?

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Technology Brand ambassadors Contact Center Multichannel 137

The Northridge Group

APRIL 8, 2024

But that’s only if this new technology is really understood and implemented correctly. We have a long-held belief (rooted in fact) that it’s nearly impossible to have effective processes and robust technology without trained people to manage and use them. In Part 1 of our series, we welcome Eric Ludwig from RISE Technology Advisors.

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Technology Finance Government Healthcare 131

VirtualPBX

JUNE 19, 2024

Just 60 days following the launch of our new contact center product, VirtualPBX Contact Center has been selected by Customer magazine as a Contact Center Technology Award recipient for 2024. The post 2024 Contact Center Technology Award To VirtualPBX appeared first on VirtualPBX. For more details please see our press release.

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Contact Center Technology CRM industry standards 105

Vistio

JUNE 14, 2024

While integrating new technological tools in customer service often sounds beneficial, it’s crucial to focus not just on adding more technology but on adding the right technology. This is why it’s essential to evaluate and streamline your technology stack. However, this isn’t always the case.

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Technology Contact Center Finance Feedback 52

Contact Center Pipeline

NOVEMBER 24, 2020

I’ve been on my soapbox for years touting the importance of aligning the business strategy, the contact center operations strategy, and the contact center technology strategy. The center is equipped with (or pursuing) technology that enables both. Operational practices and […].

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The Northridge Group

MARCH 14, 2023

However, the most pragmatic approach involves implementing new healthcare technology to make the entire care experience more seamless and cost-effective. Early test case data shows that AI healthcare technology can efficiently analyze extensive amounts of clinical inputs to help practitioners make more informed decisions when providing care.

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Healthcare Technology Self service Analytics 145

Win the Customer

MARCH 22, 2021

The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and track multiple tasks at the same time. The following are four essential technologies for small businesses.

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Technology Finance Accountability Banking 188

AWS Machine Learning

SEPTEMBER 23, 2024

Since its launch in 2018, Just Walk Out technology by Amazon has transformed the shopping experience by allowing customers to enter a store, pick up items, and leave without standing in line to pay. In this post, we showcase the latest generation of Just Walk Out technology by Amazon, powered by a multi-modal foundation model (FM).

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Technology Entertainment Engineering Sales 83

Connect

AUGUST 27, 2024

Given that most major vendors offer solutions packed with the features necessary for engagement and frictionless CX, the focus must shift beyond technology to identify potential pitfalls. The most significant challenge lies in the adoption and usage of new technologies. At Connect, we transform the way companies engage with customers.

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Technology Cloud contact Technical Support Customer centricity 69

Contact Center Pipeline

JUNE 15, 2021

Companies often exhibit a failure of imagination when implementing new technology. Leadership can readily imagine the power of the new tools but can’t extend that vision to the people who’ll use and derive value from the tools on a daily basis. They think you just get started and it will all work out (a.k.a. good […].

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Technology Analytics Contact Center Call Center 147

CSM Magazine

OCTOBER 22, 2024

Technology is no longer just a backend facilitator—it’s transforming how businesses engage with their customers on every level. As we explore the role of technology in enhancing customer experience, let’s dive into the tools and strategies shaping modern CX and how they can elevate your business.

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Technology Customer Experience Chatbots CRM 52

Cisco - Contact Center

MARCH 21, 2024

As institutions of higher education seek ways to address student retention, they are increasingly turning to technologies that promise more of an “at home” experience, driving greater engagement and s… Read more on Cisco Blogs

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Technology Education 97

TechSee

MAY 19, 2021

As 2021 gets underway, new technologies to improve customer service are emerging, that help businesses boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. . New Technologies to Improve Customer Service. Build Loyalty using the Blockchain.

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Technology Customer Service Technical Support Analytics 159

LiveVox

OCTOBER 6, 2023

In the dynamic landscape of healthcare technology, where every interaction counts, customer experience (CX) emerges as a crucial factor. Balancing cutting-edge innovation with personalized care, healthcare technology providers are striving to redefine patient engagement.

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Healthcare Technology Personalization Customer Experience 85

HelpCrunch

SEPTEMBER 12, 2023

Today, we’re happy to announce a long-term financial and technological partnership between HelpCrunch and UniSender. The partnership with UniSender allows us to continue growing and building [ … ] The post Technological and Financial Partnership: UniSender Invests in HelpCrunch ? 2020 has been a pivotal year for all businesses.

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Technology Customer Service 115

Outsource Consultants

AUGUST 8, 2024

Hosted by Rob Dwyer, Next in Queue features customer experience, contact center, customer support, customer success, training, leadership, and technology experts and practitioners from around the globe. Topics include new customer experience technologies, the financial impacts of outsourcing, and future trends in the BPO industry.

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Technology Customer Experience outsourcing Best practices 67

Spearline

SEPTEMBER 28, 2021

Voice technology is changing the way humans engage with and interact with systems and processes. The post Leveraging voice technology appeared first on Spearline. Businesses are rapidly getting on-board to gain competitive advantage but how to voice-bots perform where a phone call is not exactly high-quality?

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Technology Telecommunications 105

CSM Magazine

OCTOBER 7, 2024

Technology is fast changing how businesses connect with customers in 2024. As AI technology advances, expect even deeper personalization opportunities that surprise and delight consumers at every turn. Cloud technology enables businesses to store, manage, and analyze vast amounts of information effortlessly.

Technology 52

Technology Customer Experience Chatbots Analytics 52

CSM Magazine

JULY 25, 2024

Fortunately, the answer to these challenges might lie right at your fingertips: technology. This article will explore the transformative power of technology in streamlining business operations, from automating repetitive tasks to improving customer experiences.

Technology 52

Technology Enterprise CRM Marketing 52

ConvergeOne

OCTOBER 31, 2023

Using data and technology, C1 tackled challenges such as incentivizing customers to order more frequently and improving the curbside pickup experience.

Technology 109

Technology Customer Experience 109

Spearline

JUNE 2, 2022

And, more specifically, what are the contact center technology trends for 2022? Tech is more important than ever The first trend to note is that technology, in general, is looking more important than ever to contact centers. Backing up this technology trend further, is CCW’s 2022 market study on the State of Contact Center Technology.

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