Spearline

MARCH 12, 2020

How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure. Spearline will continue to closely monitor this situation as it unfolds. Further information.

Telecommunications 52

Telecommunications Engineering 52

Fonolo

JULY 24, 2019

Not only did customers rebel, but so to did the Canadian Radio-Television and Telecommunications (CRTC) authority, a governing body that keeps an eagle eye out for these kinds of scenarios. The telecommunications company was expecting that people would adapt to, and use, the online and mobile technologies available.

Telecommunications 57

Telecommunications Wireless Call Center Self service 57

Spearline

MARCH 19, 2020

Update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. We are closely monitoring those countries that have been most impacted. Audio quality is running approximately 4% off normal levels.

Telecommunications 52

Telecommunications Technology Management 52

Nuance

JUNE 8, 2020

In the telecommunications segment, subscription fraud is where most financial losses are seen. The post Fraud losses are down for the telecommunications sector, but attacks are not appeared first on What’s next. Subscription fraud occurs when a fraudster uses a stolen or synthetic identity to obtain mobile devices and [.]

Telecommunications 52

Telecommunications Accountability Enterprise 52

Bright Pattern

MAY 30, 2019

Telecommunication companies suffer from lower CSAT and customer engagement scores than nearly every other industry. These lower metrics lead to customers switching to competing brands and reduced revenue.

Telecommunications 52

Telecommunications Contact Center Customer Experience Metrics 52

Ameyo

NOVEMBER 9, 2020

With the onset of Covid 19, the Department of Telecommunication had to temporarily relax OSP norms so businesses could continue their Customer Service, KPO’s, and Telesales process when more than half of their workforce had to shift to their Homes.

Telecommunications 52

Telecommunications Customer Service Contact Center 52

Ameyo

NOVEMBER 9, 2020

With the onset of Covid 19, the Department of Telecommunication had to temporarily relax OSP norms so businesses could continue their Customer Service, KPO’s, and Telesales process when more than half of their workforce had to shift to their Homes.

Telecommunications 52

Telecommunications Customer Service Contact Center 52

Spearline

JUNE 26, 2020

The country’s telecommunications infrastructure is performing very well - which bodes well for the global economy. Italy’s telecoms infrastructure is performing well. The PHILIPPINES is a major contact center and BPO (business process outsourcing) hub supporting many global brands. Data as of 22 June 2020.

Telecommunications 52

Telecommunications Business Process Outsourcing outsourcing Contact Center 52

Contact Center Pipeline

NOVEMBER 11, 2021

Interconnect companies sold premise-based telecommunications systems to businesses and hooked them up to the Bell System operating companies. I have grown up (personally and professionally) over the past 30-plus years working in the call/contact center business. This was […].

Telecommunications 298

Telecommunications Contact Center Personalization Analytics 298

SharpenCX

JULY 13, 2017

The post The History of Telecommunications and Contact Centers appeared first on Sharpen Contact Center Software. Can you imagine having to go to a store or write a letter if you had an issue with a product?From From telephones, to email, text, and live chat, the technology that makes up the modern contact center has come a [.].

Telecommunications 52

Telecommunications Contact Center Contact center software Call Center 52

airespring

MARCH 7, 2016

When it comes to partnering with a telecommunications provider, bigger isn’t always better. That’s why it’s best to listen to the people that know: telecommunications professionals. Telecommunications is a mature industry, and it’s difficult for startups to gain traction. Proven Track Records.

Telecommunications 63

Telecommunications industry standards Advertising Enterprise 63

AWS Machine Learning

DECEMBER 12, 2023

Vodafone is transitioning from a telecommunications company (telco) to a technology company (TechCo) by 2025, with objectives of innovating faster, reducing costs, improving security, and simplifying operations. Thousands of engineers are being onboarded to contribute to this transition. Why is machine learning important to Vodafone?

Telecommunications 127

Telecommunications Engineering Chatbots CRM 127

Cisco - Contact Center

NOVEMBER 19, 2024

It was common for me to work 12–14-hour days as an order creator and order manager in telecommunications. I didn’t know much about Cisco initially, but I did know that the culture and work-life balance I experienced for the past five years was far from ideal. Exceeding expectations typically resulted in a simple thank you […]

Telecommunications 52

Telecommunications Management 52

Merchants

JULY 24, 2019

Telecommunications providers enable our connected world and their customers have high expectations. The post Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry appeared first on Business Process Outsourcing Services | Merchants.

Telecommunications 40

Telecommunications Business Process Outsourcing Customer Experience outsourcing 40

Nuance

OCTOBER 17, 2019

Whether subscribers engage on mobile, phone, web or (more than likely) a series of each during […] The post TRMA Telecommunications Risk Management Association – A team huddle for telcos appeared first on What’s next. This is a summary. Visit Nuance's What's next blog to see the full content.

Telecommunications 40

Telecommunications Management Sales Customer Experience 40

Nuance

OCTOBER 17, 2019

Whether subscribers engage on mobile, phone, web or (more than likely) a series of each during […] The post TRMA Telecommunications Risk Management Association – A team huddle for telcos appeared first on What’s next. This is a summary. Visit Nuance's What's next blog to see the full content.

Telecommunications 40

Telecommunications Management Sales Enterprise 40

AWS Machine Learning

MAY 8, 2024

The telecommunications industry is more competitive than ever before. This outstanding achievement not only underscores the robustness of the solution, it also highlights its pivotal role in fortifying Dialog Axiata’s position as a leading player in Sri Lanka’s highly competitive telecommunications landscape.

Telecommunications 119

Telecommunications Analytics Engineering Entertainment 119

VirtualPBX

FEBRUARY 1, 2024

In the rapidly advancing era of high-speed internet, fiber optics, and cutting-edge telecommunications technologies, it’s easy to overlook the humble yet remarkably resilient POTS line.

Telecommunications 105

Telecommunications voip Technology Analytics 105

Stratifyd

JUNE 13, 2019

O’Dell shared some interesting insights about consumers and brand loyalty when it comes to the world of telecommunications. CX in the World of Telecommunications. “I also use G Suite instead of Apple Mail and iCloud, so I love that my new phone is integrated with Gmail and Google Drive.”. I feel lost just trying to take a picture.

Telecommunications 40

Telecommunications industry standards Feedback Engineering 40

AWS Machine Learning

OCTOBER 10, 2024

SK Telecom (SKT), South Korea’s leading telecommunications company serving 30 million customers, is at the forefront of AI innovation. In this post, we share how SKT customizes Anthropic Claude models for telco-specific Q&A regarding technical telecommunication documents of SKT using Amazon Bedrock.

Telecommunications 85

Telecommunications Construction Benchmark Engineering 85

VirtualPBX

NOVEMBER 20, 2024

However, recent changes in telecommunications regulations are creating new challenges. Your property’s safety is our priority—let VirtualPBX help you future-proof your elevator phone systems and stay ahead of telecommunications changes.

Real estate 52

Real estate Telecommunications Wireless Engineering 52

VirtualPBX

FEBRUARY 23, 2024

In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. The FCC’s decision to relax regulations previously in place to maintain POTS lines signals a new era, akin to the wild west of telecommunications.

Telecommunications 98

Telecommunications Government Technology Consulting 98

Callminer

MARCH 19, 2019

Unified telecommunications is a solution in the communications world that allows businesses to get more out of their crucial tools and applications, by placing them in a streamlined environment.

Telecommunications 207

Telecommunications 207

ViiBE Blog

MAY 2, 2024

In a world where connectivity is paramount, telecommunications companies are constantly seeking innovative ways to optimize customer experience. By enabling real-time visual communication between technicians and customers, remote visual support offers significant potential to enhance service quality in telecommunications.

Telecommunications 52

Telecommunications Customer Experience Technical Support Customer retention 52

ViiBE Blog

MAY 2, 2024

In a world where connectivity is paramount, telecommunications companies are constantly seeking innovative ways to optimize customer experience. By enabling real-time visual communication between technicians and customers, remote visual support offers significant potential to enhance service quality in telecommunications.

Telecommunications 52

Telecommunications Customer Experience Technical Support Customer retention 52

Spearline

MAY 15, 2020

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure around the world. With the peak of the pandemic behind us, countries are now beginning to cautiously reopen their economies. From today, these communications will become a biweekly update. Uruguay and Israel have suffered from variability with connection rates.

Telecommunications 52

Telecommunications 52

FluentStream

SEPTEMBER 17, 2024

telecommunications industry in response to customer concerns, aim to curb spam and unwanted texts. A2P 10DLC, or Application-to-Person 10-Digit Long Code, allows businesses to send text messages using a local phone number. The new 10DLC regulations, introduced by the U.S.

Telecommunications 52

Telecommunications Personalization 52

FluentStream

SEPTEMBER 17, 2024

telecommunications industry in response to customer concerns, aim to curb spam and unwanted texts. A2P 10DLC, or Application-to-Person 10-Digit Long Code, allows businesses to send text messages using a local phone number. The new 10DLC regulations, introduced by the U.S.

Telecommunications 52

Telecommunications Personalization 52

Spearline

MAY 7, 2020

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure around the world. The number of cases globally has now exceeded 3.5 Networks are experiencing strain due to a large increase in demand.

Telecommunications 52

Telecommunications 52

Customer Interactions

APRIL 15, 2015

National Public Safety Telecommunicator Week is the week set aside each year to recognize the extraordinary work and efforts of our nation’s emergency call takers and dispatchers, the true first responders and unsung heroes of 911 – all 250,000 of them! 284 to create ‘National Public Safety Telecommunicator Week.’

Telecommunications 34

Telecommunications 34

NobelBiz

JANUARY 30, 2024

Call blocking is considered to be a significant challenge for businesses that are reliant on telecommunication. Initiated by both telecommunications carriers and end-users, call blocking is mostly aimed at preventing unsolicited or unwanted calls. Table of Contents What is Call Blocking?

Call Center 103

Call Center Interactive Voice Response Telecommunications Contact Center 103

CSM Magazine

OCTOBER 30, 2024

The event also honored organizations like the Telecommunications and Digital Government Regulatory Authority (TDRA), Virgin Mobile UAE, Nakheel Community Management, NX Digital Technology, and Dubai Holding Community Management for their customer-centric initiatives.

Real estate 52

Real estate Telecommunications Customer Service Government 52

Spearline

APRIL 17, 2020

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure across the globe. An excess of two million cases have been confirmed across the globe and these along with increased work-from-home and travel restrictions have led to increased demands on local networks and surges in demand causing capacity issues.

Telecommunications 52

Telecommunications 52

Cisco - Contact Center

JANUARY 22, 2024

Are you an Internet Service Provider or local government applying for the Broadband Equity, Access, and Deployment (BEAD) Program to acquire telecommunications equipment, Internet and Wi-Fi… Read more on Cisco Blogs

Telecommunications 95

Telecommunications Government 95

kommunicate

DECEMBER 1, 2023

Last Updated on December 1, 2023 The telecommunications market in Zimbabwe is undergoing a sea change, especially in a post-pandemic world. Gone are the days when people were calling each other on the phone. Zimbabweans seem to be adopting technology at an unprecedented rate, and there has been a surge in the rate of adoption [.]

Chatbots 88

Chatbots Telecommunications Marketing Technology 88

Avoxi

AUGUST 19, 2022

6 Moves to Overcome Telecom Management Pressures It’s easy to say that being a modern-day telecommunications leader looks vastly different than it did just five years ago. … The post 6 Moves to Overcome Telecom Management Pressures ?

Management 118

Management Telecommunications Contact Center 118

Spearline

MAY 1, 2020

With confirmed Covid-19 cases now exceeding 3 million across the globe, we continue to observe its continued toll on global telecoms infrastructure. Japan and Russia have been experiencing significant connection issues, while their audio quality has remained strong.

Telecommunications 52

Telecommunications 52