Spearline

NOVEMBER 9, 2021

In telecommunications, a “white route” is a route where both source and destination are legal termination. Particularly common in the VoIP world, is a “grey route” where the routing of a call is legal for the party on one end, but illegal on the other. A “black route” is one that is illegal in both ends. Your solution?

Telecommunications 98

Telecommunications Telemarketing CRM voip 98

NobelBiz

JUNE 13, 2023

An increasing number of businesses are using automated calls for telemarketing, customer support, and other communication purposes. Strict adherence to telemarketing regulations is crucial for both legal compliance and maintaining a positive phone number reputation. Robocalls are one of the main culprits in this scenario.

Telemarketing 97

Telemarketing Contact center software Contact Center Feedback 97

Select VoiceCom Blog

NOVEMBER 28, 2023

Over a century later, the integration of voice-over-internet protocol (VoIP) and artificial intelligence (AI) have significantly advanced communication methods. Drawbacks of robocalls While robocalls offer convenience for call centres, they still aren’t the perfect telemarketing solution. What are Spam Calls?

Telemarketing 52

Telemarketing Banking Government Telecommunications 52

aircall

AUGUST 18, 2021

Additionally, cloud calling software can also record Voice Over Internet Protocol (VoIP) phone calls. Telecommunications Consumer Protection Act (TCPA): where certain telemarketing practices need to be regulated.

Coaching 71

Coaching Abandon rate Government Call Center 71

Spearline

APRIL 25, 2019

In the world of telecommunications, a “white route” is a route where both source and destination are legal termination, a “black route” is one that is illegal in both ends. Where CLI isn't presented, it can be an indication that there is a grey route being used. Virtual hold callbacks are impacted.

Call flow 40

Call flow Telemarketing Telecommunications CRM 40

NobelBiz

JUNE 26, 2023

Telecom Services Telecommunication services are the veins of a call center, transporting voice data from one point to another. They encompass telephones, VoIP systems, and the internet connection, which allows communication between customers and call center agents.

Call Center 52

Call Center Interactive Voice Response call center software Contact Center 52