AWS Machine Learning
OCTOBER 16, 2024
As next steps, Intact plans to further use this technology by processing calls using Amazon Transcribe streaming for real-time transcription and deploying a virtual agent to provide human agents with relevant information and recommended responses. Besides technology, Prabir has always been passionate about playing music.
Creative Virtual
JUNE 10, 2020
Chatbots, smart help, virtual assistants, virtual agents, conversational AI – there are lots of names for this automated, self-service technology being used today. You want to ask: How can I ensure my chatbot or virtual agent is: Providing accurate and personalised information?
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Noble Systems
JUNE 26, 2020
The responsibility for maintenance and management of telecommunications and servers falls on the vendor. In addition to outbound “virtual agent” collections calls, IVR allows customers to obtain their account information and make payments through self-service features.
AWS Machine Learning
FEBRUARY 6, 2023
To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly.
CSM Magazine
NOVEMBER 3, 2022
Voice is the top option in financial services and telecommunications/utilities, with 93% and nearly 86% of respondents, respectively, saying they use this technology in their contact center. These leaders report looking to virtual agents to not only improve their business outcomes but to create a more emotional connection with customers.
AWS Machine Learning
JUNE 8, 2022
Uneeq is an AWS Partner that specializes in developing animated visualizations of these voice bots and virtual agents, called. Uneeq’s digital humans can help provide a next-generation customer experience that is visual, animated, and emotional.
AWS Machine Learning
MARCH 29, 2024
Crispim Tribuna is a Senior Software Engineer at Talkdesk currently focusing on the AI-based virtual agent project. He has over 17 years of experience in computer science, with a focus on telecommunications, IPTV, and fraud prevention. Outside of work, he enjoys ice hockey and games with the family.
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