JustCall
OCTOBER 19, 2023
In this guide, we will dive deep into the most pressing challenges of tracking your remote worker’s calls and ensuring quality support. Top-6 Challenges in Virtual Call Center Management Virtual call center management is only possible if the contact manager is able to juggle multiple tasks and team members at once.
JustCall
MAY 14, 2024
Forecast customer demand Looking at historical data for how many calls you receive, when you receive them, and the team’s average handling time can help you plan staffing better. If demand is seasonal, consider investing in part-time resources and giving agents a WFH option (of course, you’ll need a virtual call center setup for this).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
FEBRUARY 3, 2021
Managers and supervisors can easily help provide verbal coaching to the agents without affecting or intervening the conversation. In this way, agents receive real-time training from managers in an effective manner. Call Barging. At the same time, managers can view this information from anywhere and access it anytime.
Liveops
DECEMBER 7, 2018
Intentional scheduling is the future of time management. Uber manages to maintain an average pickup time of less than five minutes in 412 cities across 55 countries, including most U.S. The nine-to-five grind might’ve made sense half a century ago.
Taylor Reach Group
SEPTEMBER 3, 2021
Add to that self-motivation, collaborative problem-solving, time management, self-direction, accountability, digital competency, and trustworthiness. For example, physical separation from your team and colleagues, particularly when you’re in a leadership position, requires empathy and a keen level of understanding.
Liveops
DECEMBER 7, 2018
Intentional scheduling is the future of time management. Uber manages to maintain an average pickup time of less than five minutes in 412 cities across 55 countries, including most U.S. The nine-to-five grind might’ve made sense half a century ago.
aircall
APRIL 5, 2021
However, even in times of peak call volumes, you can boost overall team performance by giving your agents better multitasking, time management, and productivity skills. Let’s look at some best practices and tips for doing this in your own call center. . Best Practices for Time Management.
Expert insights. Personalized for you.
52 
Let's personalize your content