Monet Software

JANUARY 6, 2020

First of all, these capabilities within WFM software enable contact center managers to maximize adherence, because exerting all that effort making schedules is a total waste if no one actually follows them. But real-time management is also about changing the schedule on the fly. It’s all a matter of call center metrics.

Call Center 77

Call Center Average Handle Time Contact Center Metrics 77

Fonolo

MARCH 4, 2020

HR, Talent, Time Management, Benefits and Payroll. This white paper explores key areas that are sure to shake up the industry. Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. Learn more at ADP.com. About CSPN.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

Comm100

MAY 13, 2016

At times, managing difficult customers can hinder your ability to get your work done. Download this white paper to learn how to prevent, deal with, and follow up on difficult customers. For example, a customer may want her question addressed quickly and efficiently about your return policy. And you need more.

Self service 56

Self service Surveys Customer Service Feedback 56

CSM Magazine

NOVEMBER 28, 2017

Technology is a powerful enabler and offers the solution to the complexity and time-consuming nature of real-time management. Managing the unexpected can give an organisation a huge advantage operationally, financially and competitively. It’s time to think again about real-time and intraday automation technology.

Schedule adherence 40

Schedule adherence Engineering Service level Coaching 40

Comm100

MAY 5, 2016

But if multi-tasking is redefined to instead embrace what our minds are capable of (instead of forcing it to do what it can’t), then it can actually be seen as a set of mental skills and time management techniques that you can master. White Paper] The Guide to Becoming a Top Performing Live Chat Operator.

Customer Service 56

Customer Service Time management Technology Personalization 56

Integrity Solutions

MAY 24, 2023

Jonathan Malesic , author of The End of Burnout, notes, “Things like learning to say no or putting your phone down may not be bad ideas, but they’re not going to fix the problem of burnout, because they’re just individual fixes to a problem that is located in the workplace and the culture at large.

Sales 52

Sales Coaching Accountability Personalization 52