Tips & strategies for improving customer experience
Callminer
MARCH 3, 2021
Read this blog to learn how the right tips and strategies can help your organization deliver positive, effective customer experience.
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Tipping Used to Be For Good Service
ShepHyken
APRIL 4, 2023
When it came time to pay, they didn’t ask me for a tip. For a moment, I thought, “Did I go back in time?” This is just my opinion, but the concept of tipping is getting out of hand. For most of my life – until the recent past – the customer wasn’t expected to tip. Somewhere around 1850 or 1860, Americans started tipping.
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Tips for improving customer satisfaction (CSAT)
Callminer
DECEMBER 21, 2021
Read this blog for tips on how you can overcome many of the challenges that surround CSAT and improve your organization's ability to please its customers in the process.
Guest Post: Tips to Boost Client Satisfaction in the Post-Pandemic Era
ShepHyken
JULY 30, 2021
For example, if you own a financial services company, you can send an email with helpful tips on planning a post-pandemic budget to all of your business clients. The post Guest Post: Tips to Boost Client Satisfaction in the Post-Pandemic Era appeared first on Shep Hyken. There are many ways you can do this.
12 Tips for Selling to the C-Suite
Advertiser: ZoomInfo
The following 12 tips can help ensure that you and your team are. That’s why every salesperson’s goal is to make their pitch directly to a senior executive—ideally, sooner rather than later. The question for sales pros is this: Are you ready for the challenge, and opportunity, of selling to the C-suite?
Customer Service Fact #1 – Tip #17
Steve DiGioia
SEPTEMBER 24, 2020
The post Customer Service Fact #1 – Tip #17 appeared first on Steve DiGioia. Without the customer, we may as well just sit home and read a fairy tale book because that’s the closest some will get to the “customer reality”. TipsOnThursday, #customerservicefacts.
25 tips for improving customer service in call centers in 2023
Callminer
MAY 23, 2023
Companies that want to improve customer service in the call center may not know where to begin, so we've created a list of 25 tips from call center experts.
A Proven Guide to Recruiting Passive Candidates
Advertiser: ZoomInfo
Download the guide for tips that can help you build a recruitment strategy that attracts both active and passive candidates for the best possible mix. However, it's not efficient or cost-effective to be in the active recruitment mode all the time. It's important to also invest in building a passive candidate pipeline.
60-Day Plan: Practical Upgrades for Your Remote Contact Center -- a Webinar Replay
Speaker: Roger Lee, VP Customer Success, Gridspace
During this conversation, Roger Lee, VP of Customer Success at Gridspace, will share practical tips for how software can solve these problems in less than 60 days, e.g., Automating internet and audio quality checks for remote agents. Streamlining agent evaluations with real-time dashboards.
60-Day Plan: Practical Upgrades for Your Remote Contact Center
Speaker: Roger Lee, VP Customer Success, Gridspace
During this conversation, Roger Lee, VP of Customer Success at Gridspace, will share practical tips for how software can solve these problems in less than 60 days, e.g., Automating internet and audio quality checks for remote agents. Streamlining agent evaluations with real-time dashboards.
The Reciprocal Nature of ROI: Maximizing Value for the Customer
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Customer experience is at a tipping point. Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough.
Cold Calling Tips and Tricks
Advertiser: ZoomInfo
If you’re looking to perfect your cold calling techniques, download ZoomInfo’s latest eBook for a number of cold calling tips to help generate more leads to fuel your funnel. However, there is also strong evidence which points to the contrary - 78% of decision-makers have taken an appointment or attended an event as a result of a cold call.
Tips for Managing a Remote Team
Speaker: Gary Magenta and Rashel Rogers
Listen to this live replay of a recently recorded webinar as Root consultants Gary Magenta and Rashel Rogers guide a discussion around your crisis communication plan, now in full effect. You hit “send” on your company-wide email outlining new restrictions and protocols, but a question remains. Who will bring this new reality to life?
Virtual + Engaging: How to Bring Classroom Training Online (with Infographic)
Advertiser: Caras Training
10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn. Download the article to get your virtual training best practices!
Customer Engagement Is a Two-Way Street
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Implement these four tips to boost your two-way engagement. Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that.
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